iPhone 12 losing service

How about this? I have had all of the problems with my iPhone 12 pro that everyone else is having. One difference is that all my problems are right from my house, meaning the same tower(s) are being accessed.

Now my wife’s iPhone Xr is dropping calls! Again, without leaving the house.

I talked to VZW who ran diagnostics on both phones and found nothing wrong. Suggested NOT using Wi-Fi, which seems counter to logic, but that made no difference.

This seems to confirm that there is a carrier problem, as you said.

I am thinking that it’s a really bad combination of carrier and hardware and some of us are caught in the middle with no fix.

I am glad your phone is working.

I have the sane problem of disconnection with a brand new iPhone 12 mini. The problem occurs staying at home and using my old SIM that works very well with my old iPhone 8. I read in a forum that the problem is in iPhone 12 hardware, that’s very sad. I asked for a replacement of the new iPhone. Let’s hope the new one won’t have the problem.

My iPhone 12 Pro stopped responding completely as of Thursday morning 12/3. Woke up with zero apps working, no network connectivity, no WiFi, can't restore the phone because I can't turn off Find My which requires network connectivity. Apple support chat has no idea what's going on and the next available appointment around me is in a week.

I have the 12 Pro Max and a few times a week I will lose all cell reception. I end up turning the phone off then back on and it will work again. I’m in a downtown area on Verizon so this shouldn’t be happening.

I have been having this same issue with my iPhone 12 Pro 256gb on Verizon. I have swapped the original 5G SIM with a LTE SIM. Still drops service. While I'm at work during the day, it's fine. It seems to happen more at home (switching towers I'm assuming). I have spoke with Verizon multiple times. I thought it was Verizon as first, but I believe Apple is to blame on this one.

Same issue here. Though it was my imagination. I just switch to at&t from Verizon. Still happening. Sudden loss

of cell signal. Won’t return until I turn on airplane mode and turn off again. I’m not in a 5g area so can’t say it’s a 5g issue. Very frustrating to pay this much for a phone and have these issues. It’s very random. Sometimes I go a week with no issues then all of a sudden it happens again.

I have the new iPhone 12 pro max. I am sick of signal dropping out and having to reboot phone to get it back. Presumably under the Consumer Guarantees Act it would be deemed “not fit for purpose” and as such I can return for full refund? This phone is for business and I either can’t phone people at all, or the call is too patchy to understand. Super annoyed at paying so much for a sub standard service.

I have the same problem. I spend two days fighting with Apple and Tmobile. They are pointing fingers at each other. I received my iPhone 12 pro max Dec 2, 2020. And my frustration with Apple and Tmobile being unable to replace my phone with a brand new one makes me the angriest man on planet earth. I’m a nurse and I use this phone a lot to communicate with doctors, nurses, hospitals, and with my patient. And they are making my life and the people I serve during this pandemic in jeopardy.

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I read an article about this a few days ago, and today my wifi goes out at the house, and even though I have a strong LTE signal, I have absolutely no connectivity to data. I’ve tried the airplane mode toggle, reset network settings, restarting phone, and nothing works so far.

I’m using my wife’s hotspot to connect until they fix my wifi. Her phone is an iPhone 8 and it’s not having any problems. We also have an iPhone XR and there’s no problem there. And even a Samsung and there’s no problem with connectivity to data. Only my iPhone 12 Pro is experiencing problems.

jirma wrote:

I read an article about this a few days ago, and today my wifi goes out at the house, and even though I have a strong LTE signal, I have absolutely no connectivity to data. I’ve tried the airplane mode toggle, reset network settings, restarting phone, and nothing works so far.

Then that is very definitely a carrier issue.

It's very likely what is happening is the base station controller at your cell site is assigning your iPhone to an LTE frequency that is uncongested because it one that only newer phones (newer than the 8 and XR) can access.

Unfortunately, while the antenna apparently has a strong signal there are errors in how the demodulator for that frequency is wired into the data network.

Put more simply, it is exactly like a Wi-Fi router that is configured but is not actually connected to a network; connected devices would see a perfect Wi-Fi signal but there is no way to pass data.

Apple is quiet about the issue . I was in the Apple store to resolve my iPhone 12 pro max. Both Apple and Tmobile washed their hands leaving me with a mediocre phone that doesn’t deliver what they promise for a good user experience.

I am also facing this problem , i bought my 12 pro 20 days back but sometime its screen went black for a second and most worse thing is that it also has some signal issue , i am using Jazz sim , (Pakistan) and many people complained me that whenever they call me my number out of reach. 😭

What did Apple say to you? I spent another hour on phone with sprint today. For sprint, you need to keep INSISTING to escalate it. Don’t let them use the 14 day period as an excuse. The phone is faulty!! Keep pushing on social media Twitter tags Instagram tags Facebook tags etc.

I have the same issue with LTE on iPhone12, switching LTE to 3G and back (Mobile Data>MobileDataOptions>Voice&Data>) helps to refresh the connection. But that definitely not the best solution @apple, so I returned that device and got a refund.

Same problem. New iPhone 12 Pro. 5G works then drops out after a minute or two. Location: Brisbane, Australia in the city. Rebooting restores it, but only for a minute or two. I eventually disabled 5G in Settings and it works well on 4G only. It is not a SIM card issue - I am using the built in eSIM and do not have a physical SIM card.