iPhone 12 losing service

Received my iPhone 12 Pro on Friday. Activated it on Saturday. Sunday I drove for 10 mns and when I arrive to my destination I saw no reception bars and No Service. And in the middle of the screen in a grey box: Your iPhone is not Activated.


The only way to get the connection back was to toggle Airplane mode to ON then OFF.


The iPhone had the cellular mode to 5G Auto. I switched it to LTE to test. And it was the same.


So I resetted the network settings: same issue and I resetted the iPhone as a new iPhone and reinstalled everything from scratch (not from a saved backup): same issue.


I drove my car and found the exact location where the phone lost the network. If the phone lost the network it means I reach the end of the coverage area from a certain antenna. It looks like something happened with the phone when I reach a zone covered by a new antenna.


I called my operator and they told me that everything is good on their end and I have the right SIM card for a 5G device.


I called the Apple Tech Support and they remotely installed on my phone two profiles:

  • Baseband and Telephony Logging
  • CFNetwork Diagnostics


I was able to replicate the issue after talking to the Apple Tech and I was able to submit the report.


I pushed a little bit the research and I found on Reddit a lot of people talking about the same issue not only on Verizon (my carrier) but also on AT&T. Just use the title I typed and you will find the article.


I never had such issue with the 11pro.



[Re-Titled by Moderator]

Posted on Oct 28, 2020 11:31 AM

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Question marked as Top-ranking reply

Posted on Dec 21, 2020 3:50 PM

My iPhone 12 Pro Max on Verizon (Orlando, Florida) had connectivity issues, dropped and failed calls. Spoke with Verizon support earlier today and they were able to help me resolve the issue:


  • Settings
  • Cellular
  • Cellular data options
  • Voice & Data - select > LTE


5G is very weak in Orlando and my iPhone used to disconnect because it was on > 5G AUTO (it was trying to connect to 5G network which was almost absent and then trying to switch back to LTE). If 5G is bad in your area, there is no point to try connecting to it. Just use LTE network only and you should have no issues with dropped calls (I hope it helps).

956 replies

Dec 13, 2020 6:59 AM in response to BellaDobie

“..:You think people are seriously randomly coming here, logging in from their personal iCloud address, and making stories up? Huh...”


If you saw the amount of Spam I report every day then yes I can believe that rival companies (as well as advertisers and poseurs) can create an appleID in order to add to the me-too’s

Dec 13, 2020 10:09 AM in response to Sillydg

You have to think from a business perspective. Is it in a carrier or companies best interest to announce at holiday season yeah guys, our most anticipated phone in 5 years has major issues? Obviously not. No company or employee is ever going to do that. We paid hard earned money for these phones, and regardless of 14 or 30 day periods, they need to stand by them and take pride in the quality. If it doesn’t work, that’s not the consumers fault. We have a one year warranty. Help us.

Dec 14, 2020 11:48 PM in response to joxesCA

Started having this issue several times a day after I upgraded to a new iPhone 12 Pro Max at Verizon in Orlando few weeks ago. Preiodically keeps disconnecting me, sometimes I see a popup message CALL FAILED during a phone call. I upgraded every year to the newest mode in previous years and never had issues with connectivity. This is so annoying. What is Apple going to do about this?

Dec 15, 2020 7:23 AM in response to joxesCA

IPhone 12 Pro just updated to iOS 14.3 and I’m dropping calls, 5 drops within 45 minutes this morning while driving. Have not experienced dropped calls with this phone prior to this update. Carrier is t-mobile and WiFi calling is on.


FWIW, I recently drove approximately 4,000 miles round trip across the US on interstate highways using Waze on this phone and was connected to 5G for most of the trip. Excellent voice and data coverage. My connectivity issue began this morning after upgrading to iOS 14.3. Location is NE suburban area of Atlanta, GA.


Any suggestions for a diagnostic path to isolate issue? Turn off wifi calling to see if there is a handoff problem? Restrict to LTE only? Your help is appreciated




Dec 18, 2020 5:29 PM in response to WWFD42

My 2nd 12 mini is still having issues. Verizon thought they fixed the problem but the 2nd new phone has done nothing.

I have a 11 as a work phone and with a different carrier that my employer pays for. I notice day after day this phone has no issues and the signal strength is consistently high. Much higher than the 12 mini with another carrier.

This issues have to be with the 12 models and the carriers, no?


Dec 21, 2020 4:05 PM in response to DenKatkov

Good luck. Verizon told me something very different. They instructed me to have 5G auto on and they also suggested that I enable WIFI calling. Something I have never done prior to getting my 12 mini and something I never needed to access when I was an AT&T customer.

Something tells me that Verizon has no idea what to do, their tech support staff also has no clue and the customer has to take it on the chin and either stay with the horrible phone or beg them to exchange for something else.

I'm on my 2nd iPhone 12 mini since last month and they both are equally performed terribly and exhibited the same problems.

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iPhone 12 losing service

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