iPhone 12 losing service

My issue is fixed. It was a plan issue with my carrier. Unfortunately, I had to get a neighbor who works with my carrier to escalate in order to find someone to look beyond the obvious.

So thankful to have it working!

I don't know why the people keep linking this issue with 5G, we have no 5G here in Mexico and I'm still suffering from the issue, I set a deadline for myself until April and if the issue isn't fixed I'll have to return the phone!

It's really frustrating!

There was a change to my plan when I ordered my phone and AT&T put a code on my account. It wasn’t clear why or what the code was only that it was an accident. To fix it they changed my plan and resent it which made my phone work. Then they changed it back and now I’m good.

Setting ip new phones or computers as new then only transferring back important data like photos, music and docs has always been my preferred setup.

I keep media on my mac and sync back, and keep all documents in a cloud. So I can easily set up phone as new any time I like.

The whole reason for “backup and restore” is for people who keep everything live on the phone and in particular social media history.

If you manage media and data externally and have a healthy disregard for ‘what who said what about who’ in Whatsapp then the clean sheet setup typically has many less bugs.

Seminar over.

Don’t feel bad my 1st iPhone 12 was junk, so they sent me another iPhone 12 junk and Verizon sent me 3 SIM cards nothing worked. So it’s been collecting Dust and best paper weight for 900.00 in the junk drawer since Nov 11.20.20. One day apple will get it together and fix it. It’s all a waiting game.

Dude, you really provoking us here with your silly comments. How about Telcel or AT&T here in Mexico? Without even having 5G yet my iPhone 12 Pro Max is doing the same ****.

You either find a real solution or just let us be angry in peace!

12 Pro Max, not a single dropped call or other issue since I received it, on AT&T, and hundreds of others I work with have also had no issues with AT&T.

As far as other countries, it's likely an issue with a single vendor of cellular equipment that AT&T does not use in the US but that Verizon does and that AT&T may use in other countries.

3 phones, 2 max pro and 1 pro as stated a month ago, ATT and one of the pro max has a T-Moble eSim same problem as everyone else.

Some people on here are stating if you do a clean install and do not transfer the data from an old phone that they do not have problems, since you have hundreds was that the case? Did you do clean installs or use some corporate software to update them?

I don't personally have hundreds, I work with people who have a majority of iPhones, and haven't seen any complaints of issues on the company message boards that immediately light up if anyone has issues (since there are a variety of phones available in the company phone program.)

jackiefromtonawanda wrote:

I gave up on my iPhone six and splurged on the iPhone 12 mini. Garbage. Pure garbage. The six worked better than this!

Return it within 14 days for a full refund and buy something else.

I have the iPhone 12 Pro with a 5G/4G enabled carrier in Spain. I'm also experiencing the same issues, doesn't matter which location I'm at or if I'm moving around. It's almost constantly dropping(3-10min intervals) the connection while switching between 4/5G. Practically the phone is unusable on anything else than my WiFi connection.

I have been waiting for 14.4 for a while now, and hold off getting the 12 Pro Max for me and my other. So, just now I noticed 14.4 was released.

What I read, this may have fixed this issue. Please comment with 14.4 installed, so I can get my other half a new phone.

Hope all is OK after today...thank you!

I find it amazing so many Apple customers here are experiencing issues that are very well known and Apple will not lift a finger as of yet to repair the issue.

I posted weeks ago how an Apple customer service rep emailed me and called me and that lasted about 2 phone calls & many broken promises later. Fast forward to today and that person has not replied to any other emails and has not called me again as promised. Now let that sink in for a few seconds and ask yourself if our outrage over these brand new, $1,000 phones is justified or not?

I have an 11 Pro Max now, works super. I think I’m waiting for 13, maybe some of the 5G issues may be worked out. Really, the only reason I wanted the 12 was photography and video HDR and Dolby, what do you think, is it worth the photography and video update thank you

I wish I would have kept my 11 pro and skipped this... I've always kinda blindly trusted upgrading every year, but after this debacle, I will forever be skeptical. This to me is one of the worst screw ups Apple has made. The Reddit, ATT, VZW, and Apple forums are full of this same complaint and its a big one! NO SERVICE and DEACTIVATED phones are not small issues and should be addressed immediately.