iPhone 12 losing service

Peter have you seen the several comments recently stating that people coming in and saying there isn’t a widespread issue are just trolling those who are having the issues? It’s actually quite condescending and rude. People are coming here in large amounts with the same issue. This thread is enormous. We are looking for solutions ideas and help. We don’t care if someone is level 1 or level 10. Only helpful comments and ideas are needed. Just keep your remarks helpful mate. Cheers

#832 is simply a Verizon test call. It doesn’t debug anything. If successful it confirms your phone is activated with Verizon. I suppose it could be used as a marker if an engineer were actively looking at the calls on your line.

Does nothing on any other carrier though.

With a new a iPhone 12 ProMax & a new 5G SIM card, my service improved about 50 percent. I still have a few drops & fade outs but much better. I have Verizon in the Las Vegas area.

My service is still a little worse than my old 6s plus but a big improvement over when I first got my first IPhone 12 Pro Max.

When you say texts, do you mean SMS messages (green bubble) or iMessages (blue bubble?)

If it's green, it's definitely a carrier issue.

If it's blue, it's a carrier cellular data issue.

It's important because the messages are sent in two different data streams; SMS messages are sent as part of the same data stream as audio call data, where iMessages are sent in the same data stream as web surfing.

In particular, if you do not have cell service and do not have Wi-Fi calling enabled (or your provider does not offer it) you would only receive iMessages but not SMS messages - so in your case is it green, blue or both you aren't getting?

if you’ve been following along, you’ll see that I’ve had multiple physical SIM cards replaced as well as eSIM added (with and without the physical SIM card installed) and “no SIM” persists on both physical and eSIM.

Guys, there are good news, today I checked my iPhone and I found a new profile automatically installed called "Baseband and Telephony logging" installed on my phone, this means Apple is feeling and admitting there's an issue there.

Hope they can fix it soon 🙏🏼

BTW, I'm super sure I didn't installed this profile myself.

No, investigating a problem report does not admit anything except that they hope to find clues. It certainly doesn’t mean they have admitted responsibility for the problem or that the problem is exactly as described.

Once again I contacted Verizon and they are absolutely zero help. They stress talking to the tier 2 support, reset the phone, check the diagnostics, etc..All options we have done previously since I am on my 2nd iPhone 12 mini.

Then I phoned Apple support and the representative was very kind. She was able to escalate the issue to a senior supervisor.

What bothers me the most is that this rep was unaware of this issue. Mentioned never hearing about this but understands the frustration by me since this phone is brand new and my 2nd.

The senior supervisor got on the phone and now my case has been escalated to the Apple engineer dept and I was promised to get a call in 2 days. They even emailed me to confirm the call/appointment. So let's see if Apple is making progress on this ridiculous phone issues.

I restored it 10 times and it still doesn’t work 2 iPhone 12 later and 4 SIM cards and still doesn’t work. So I turned it off and it’s been in my drawer for 2 months. Back to using my iPhone X that had no issues. Won’t ever buy new ever again. I will wait for a year or 2

yes i replaced the first iPhone 12 and the 2nd iPhone 12 did the same thing. the problem will not change.. i wish i would have went with the iPhone 11 pro. no issues on that phone. my iPhone 12 has been shut off for 2 months now in my drawer because I cant use it

Apple just made me smile. They are reading the posts. Hallelujah!!! My post from 12/28/2020 got deleted because it was attached to someone else who got deleted. Well, at least I got an explanation and they are watching & reading on this popular thread.

So, I hope they hear us.

To the person who think that moving to T-Mobile is the answer, I have to say that my carrier is Verizon and so far it does not matter who the carrier is.

Anyway, the other day I mentioned having a scheduled call with Apple. The phone call was all about running diagnostics and sending that information to Apple. The process was fairly simple and I followed the prompts to send that info to Apple. I was told their engineers would get the info, review the info and that I would get a call again tomorrow to follow up. They also said there is a chance they will not call if the assessment is not complete. Which concerns me because I dislike when Apple promises to follow up personally, via the phone and fails to do so.

I have a feeling this diagnostic test will do nothing for the issue. I have a feeling Apple is going to direct the blame to Verizon and my carrier has already directed the blame to Apple.

Furthermore, I dislike having paid such a high dollar amount for this phone and their suggestion is to not use 5G. Well what's the point of the phone plan I have when I cannot use 5G? Do you think my carrier has offered any compensation? You better believe they have not.

I'll share again when I have more info.

I am experiencing the same issues. Inconsistent signal and service - mostly while driving. Only way to fix is to toggle airplane mode. I have xfinity mobile - which I believe uses the Verizon network. I do see my cellular signal fluctuating quite a bit even just sitting at home. Apple - please fix this...

flyingchadow wrote:

I do see my cellular signal fluctuating quite a bit even just sitting at home. Apple - please fix this...

The cellular signal is controlled by your network (and the environment in which you happen to be at the time). The network has sole responsibility for signal quality. Apple simply makes the hardware which uses whatever signal it can catch, and has no responsibility, liability, or ability to fix poor signal strength (unless or until they buy up one of the cellular networks).

@Branta UK-so what you are claiming is that whatever cell carrier each of us has they are 100% to blame for these issues? I like the sound of that. My carrier refuses to accept responsibility and the "expert" I'm speaking with at Apple also refuses to share. they were supposed to call me today and never called. never even emailed me to say they were running late or they had to postpone. which is the 2nd time this week that has happened.

see what I mean? the lack of customer service from Apple in this case is worse than poor. there is no grade poor enough that justifies.

very, very frustrating for customers like us who pay our hard earned money and are constantly chasing the problem.