iPhone 12 losing service

I guess you weren’t around when Apple gave free cases to IPhone 4 users, because a manufacturing defect caused the phone to lose signal when held a certain way.

When a user upgrades to a new phone and starts experiencing signal issues that they didn’t experience with their previous phone, then the new phone is a possible culprit.

Regardless of who is to blame, Apple and the carriers are all going to have to work together to find the cause. Passing the buck doesn’t solve anything.

Ive been having the same issue, even had the phone completely replaced (when i told verizon the first time about it they tried to send me a used iphone 12 when it was brand new so obviously not the first time they've had the issue) But i thought it was a hardware issue but even replacing the phone it started doing the same thing. Its been months still having this issue on the daily, Hopefully a fix comes soon...

RileyEdwards1 wrote:

Ive been having the same issue, even had the phone completely replaced (when i told verizon the first time about it they tried to send me a used iphone 12 when it was brand new

Note that at least for the US, the Apple warranty terms state:

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability,

(ii) replace the Apple Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or 

(iii) exchange the Apple Product for a refund of your purchase price.

Just got my new apple12 for Christmas and calls keep dropping pretty much every time in the middle of conversations or at the start of calls that won’t go through. Did not have this problems with my Apple 8 phone .

Just upgraded to iPhone 12 and two days ago started to drop cell service. I have to turn phone off and on to get service back. I had Apple computers, phones, and iPods. 3 years ago I switched to Google pixel 2xl. I had that phone for 3yrs without a problem but really wanted to get a Apple Watch and upgraded(or so I thought) to an iPhone 12. This does not make me happy with my choice right now.

I have also The problem that my iPhone 12 has no service. I have KPN NL and I experienced it a lot of times. I also have the problem that my phone only connects to 3G instead of 5G. Anyone who knows what it is or how to fix it?

Same issue, I don't even have to drive. I loose service when marked and can see my status bar change from 5G back to bars and then back to 5g and keeps saying no connection. Very frustrated, either push an update or sense solutions. I have also noticed that because if this my battery life does not last long. I can go from 100% in the morning to 20% by 1pm, and practically have to keep it on a charger as much as possible, I will be looking to send this phone back for a full 1,000% refund.

No help here, but commenting that we've tried everything. Tmobile worked with us for three days with no results. Contacted Apple and they said the issue is with tmobile, even though we have multiple devices with tmobile with service, except the iphone 12. Their senior advisor was an arrogant petulant fool that took offense after i mentioned that the issue wasn't an isolated issue to Tmobile; I invited him to read the 1000s of comments here, including a published article from Forbes, from people from multiple carriers. Hoping someone has an answer.

A senior service advisor told me last night it wasn’t apples problem to fix my carriers network issues. So rude and so unprofessional. He got even more aggressive when I mentioned the 1600+ comments here complaining of the same issue. Hope Apple is really working on this.

I don't know why the people keep linking this issue with 5G, we have no 5G here in Mexico and I'm still suffering from the issue, I set a deadline for myself until April and if the issue isn't fixed I'll have to return the phone!

It's really frustrating!

Don’t feel bad my 1st iPhone 12 was junk, so they sent me another iPhone 12 junk and Verizon sent me 3 SIM cards nothing worked. So it’s been collecting Dust and best paper weight for 900.00 in the junk drawer since Nov 11.20.20. One day apple will get it together and fix it. It’s all a waiting game.

Dude, you really provoking us here with your silly comments. How about Telcel or AT&T here in Mexico? Without even having 5G yet my iPhone 12 Pro Max is doing the same ****.

You either find a real solution or just let us be angry in peace!

12 Pro Max, not a single dropped call or other issue since I received it, on AT&T, and hundreds of others I work with have also had no issues with AT&T.

As far as other countries, it's likely an issue with a single vendor of cellular equipment that AT&T does not use in the US but that Verizon does and that AT&T may use in other countries.

I don't personally have hundreds, I work with people who have a majority of iPhones, and haven't seen any complaints of issues on the company message boards that immediately light up if anyone has issues (since there are a variety of phones available in the company phone program.)

I find it amazing so many Apple customers here are experiencing issues that are very well known and Apple will not lift a finger as of yet to repair the issue.

I posted weeks ago how an Apple customer service rep emailed me and called me and that lasted about 2 phone calls & many broken promises later. Fast forward to today and that person has not replied to any other emails and has not called me again as promised. Now let that sink in for a few seconds and ask yourself if our outrage over these brand new, $1,000 phones is justified or not?