iPhone 12 losing service

I have an 11 Pro Max now, works super. I think I’m waiting for 13, maybe some of the 5G issues may be worked out. Really, the only reason I wanted the 12 was photography and video HDR and Dolby, what do you think, is it worth the photography and video update thank you

SAME HERE!!!! Im literally going to have to take a loss to go back to an iPhone 11 because of this garbage. I've missed so many business calls and text because of this. I have to now remember to turn on and off airplane mode every time I enter a building at my job. If I don't do that my phone has ZERO service and is deactivated. ALSO, no WIFI CALLING IS USELESS.

I wish I would have kept my 11 pro and skipped this... I've always kinda blindly trusted upgrading every year, but after this debacle, I will forever be skeptical. This to me is one of the worst screw ups Apple has made. The Reddit, ATT, VZW, and Apple forums are full of this same complaint and its a big one! NO SERVICE and DEACTIVATED phones are not small issues and should be addressed immediately.

Good for you... you’ve added zero to this thread. I promise I’ve looked into this more then you, because I’m actually trying to find a fix for the issue OF NOT HAVING A FULLY FUNCTIONING OR RELIABLE PHONE and yes, there’s enough of a broad issue for this to be officially addressed by Apple. The world is a bigger place then you individually never dropping a call. This is a worldwide issue, not just an ATT or Verizon issue. I’m with VZW btw with a new sim and I know multiples that have had the phones replaced and still have the issue.

I doubt it’s a particular band issue. You’re just stating that because that’s the only thing you could find different. Just because a new chipset and firmware support a new band, doesn’t mean any of the carriers are using the new band yet.

Plus if a specific band was THE problem, it would be easy to mask that problem band.

Welp they finally broke me. I returned the 12 pro max. Incredibly frustrated mad and disappointed because the phone is awesome. How it cannot do the basic function of making a call from my home is beyond me. Good luck to all of you that keep fighting!

Today I called Verizon to check out the non working phones. They said that they had no clue about this issue. They will send me a new SIM card. Will this work??? I don’t think so. I believe is more an Apple problem that they do not want to take care of it. It is frustrating to not be able to use your phone and not to be able to take it to Apple to fix it because they don’t have appointments in weeks!!!

Fair enough; I have not had a single dropped call in three months on AT&T with my 12 Pro Max.

The only factor that I can think of other than AT&T is that I do not have 5G on my cell plan.

Ultimately, you have to do what works best for you.

It’s perplexing, something I know that’s of little comfort.

So is this another AntennaGate? 48 pages of the same issue on just this forum? It sure seems pretty wide spread to me. I can't open a ticket because mine is so sporadic. I've been trying to track times and dates and I put in feedback but that's apparently not getting Apple's attention and neither do all the calls to support. How do we get their attention on this issue.

This sounds exactly like my issue. I don't know where the towers are around me but I had the same issue. I returned my 12pro max to Verizon. Sucks that the simplest of things such as making our receiving a call a $1100 phone cannot do. Sticking with my X for now.

I may do this. I may sign up with At&t and see what happens. Just such a hassle to switch carriers and then end up having the same issue. May just go buy a new att&t iphone12 pro and see if the same issue happens at my house. I haven't looked into it but im sure they also have a 2 week trial period?

I totally agree and I think for the handful of people that can take advantage of 5G it was a good try but I think it was way too soon to take that chance and possibly lose customers that don’t care about 5G at this point. But yeah that probably what we are going to have to do is downgrade to get a better iPhone. That is terrible to say the least.

i'm having the same problem with my iphone 12 on t-mobile.

• cell signal would drop to one bar and sometimes no bars in places where my old iphone 8 plus had full bars (namely in my home).
• people are saying calls go straight to voicemail when they call me
• i would notice voicemails when my phone never rang
• sometimes when my phone loses all signal, it would never come back and the only way for me to regain signal is to restart they phone (toggling airplane mode doesn't work).

hoping apple fixes these problems soon

Amazing that so many of us continue to experience these issues. Earlier today I noticed that once again I lost my signal strength while inside my home. That should not be happening. When my carrier was AT&T and my iPhone was the 7, signal strength. never was a concern, especially at home.

I read that the latest IOS updates do not seem to recognize this issue so I guess expecting a fix with an update is out of the question.

I use T-Mobile but I have a pending request with Apple and with T-Mobile.

Both seem reluctant to help solve the issue. T-Mobile is issuing me a new sim.

Apple support doesn’t seem to recognize the issue so they are still trying to “fix it”. I imagine eventually they will issue a new phone. But that might not fix the issue.