iPhone 12 losing service

Which tells you exactly what Verizon apparently thinks of their customer base: they'd seemingly rather lose existing customers and shift blame to Apple than fix their own issues.

In reality it's most often the problem of trying to get to the right people and past the gatekeepers.

I don’t think it’s a carrier issue. We were on T-Mobile when my husband and I both got new phones last month. He got an iPhone 12 mini and I got the iPhone 12 Pro Max both blue. We never had reception issues on our old iPhones but it was horrible when we got the new phones. Thinking it was a T-Mobile issue we switched to AT&T. Our service is still dropping out constantly. One bar of service at best. And we live in a major city with plenty of towers around.

It could be your local AT&T towers use different base station controllers than most AT&T towers.

I can only state that I personally know of no AT&T customers using iPhone 12 family phones who are seeing these issues, and I regularly communicate with hundreds in some of the more population dense areas of the United States (mostly Silicon Valley.)

I have been having the same issue. I'm on my 3rd Iphone 12 mini because I assumed it was a damaged or glitchy phone. I have returned two so far, and I am currently using number 3. The 3rd one is now disconnecting from the network like the others. Not sure if I should return it or not.??

Okay, may not be available yet in your area. As they update the towers it will trigger the update or if you go into an area with the update it may update as well. So most likely only being pushed out by tower location.

Works for me, I have not had to use airplane mode to reset in several several days. I’ve not lost any service and bars show much better service in the weak areas and data service has been better too in those areas.

No it did not fix our iPhone 12 Pro and that was the last chance . When my iPhone 11 sounded perfect on a phone call, then tried the 12 pro in the exact same spot with iOS 14.5 and 14.5.7 Verizon carrier settings and I couldn’t hardly make out anything I was hearing it was awful so sending it back .

Well I'm in Sweden and I have the same problem as others. Mine drops 4G and signal shows only 3G connection but data is dead and I have to toggle airplane mode on & off for data to work again. Happened two days in a row now and at the same place both times.

I had the same problem when using my iPhone 12 Pro Max in my house. I only got one bar and had to make/take calls on my patio. Apple Support told me to set phone to WiFi calling when home. Doesn’t cost anything and fixed the problem.

Hi

Did you get any solution to your issue? I am from India and have been using the 12 Pro since Oct 2020 and have faced similar issue randomly atleast 3-4 times till date.

Toggling the Airplane button doesn't help me either. I have to shutdown and power on the phone again to regain the network. Although we don't yet have 5G here in India, I am using LTE with a physical sim and also an e-sim and both lose the network. Now these are again two different service providers, so I am pretty much sure there is no network or sim card issue.

Prior to this I was on iPhone X for a good 3+ years and I never faced such issue once.

But as I said earlier the issue is random and have faced this 3-4 times since Oct 2020.

Do let me know if you have found any solution on this.

Thanks.

I’m also facing iPhone 12 signal issues . Suddenly it will show no signal but when I restart the iPhone then signal is showing . Don’t no how to handle this . My old iphone 11 never get this kind of issue.

is there any resolution to this problem . Every time I can’t restart my phone .

No.

The iPhone 12 family of phones supports some additional LTE frequencies that older phones do not.

If the BTS tells the iPhone to use one of those frequencies but the tower itself has not been properly configured to use those frequencies, it will result in exactly what was described.

So for example, the iPhone 12 supports FDD-LTE bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 32, 66 and 71.

The iPhone 11 supports bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 29, 30, 66 and 71.

So a greatly simplified and unrealistic example would be:

You connect to the BTS, and it notes that you are in iPhone 12 and can use FDD-LTE band 28 so it assigns you to that frequency.

However, there is no antenna on the tower conected for FDD-LTE band 28.

Your iPhone 11 doesn't support the band so it would never notice.

Other phones may not notice.

Once assigned to band 28, your iPhone 12 would report "No Signal."

When you reboot your phone, you reconnect to the tower and this time the BTS says "use band 26."

Your iPhone 11 can use that band, your iPhone 12 can use that band, and everything reports full signal and works beautifully.

Nobody seems to care about this problem. 3 plus months now since I purchased my 12 mini and none of the upcoming IOS updates seem to reference this issue or have a solution for this issue.

All anybody can do is remove 5G from your phone and remember to "toggle airplane mode", on & off, so that your phone can regain the service/signal strength.

After the numerous tickets I created with Apple and Verizon, do you think either has responded to follow up, offer a solution or have an update? Nothing at all. Just silence! What a shame!

I don’t know what happened to mine, but these recent updates worked for me. Prior to I did have them activate the esim and I am using it, I also have 5G turned off. I haven’t experienced the issue anymore in weeks.

@Rnapp-congrats. really happy for you. I have IOS 14.4 and don't see any update that is needed. just today the signal strength went to nothing and took about 5 mins to return to 2 bars. as I type this I have 2 bars and rarely to I achieve 3 bars. maybe my carrier needs to help out but so far they are refusing.