iPhone 12 losing service

I’m having the same problem, I contact Verizon and they told me that I would have to call 611 from the phone and talking to someone over the phone and that it couldn’t be done over. The girl I was messing with told me I would have to contact the network team so that they could opened a case and look into why it’s happening in my area.. anyone else get this for a response? I personally think she just gave me the run around.

Well, they told me that they had already received several complaints about it and that they were already working on it. I don't know if someone from another operator presents the same thing because the truth is, I see more that happens at Verizon or I'm wrong. If so, I will have to think about moving to AT&T

thats sucks and honestly sounds like a waste of time. I’m gonna end up returning the phone and going back to a old iPhone 8 I have hanging around. I traded my 11 in and they told me that I couldn’t get it back because they already sended it back

I am surprised this situation has not been addressed properly by the carriers or Apple. They each seem to be ignoring and hoping the problem will go away. Which it will NOT!

Imagine paying hard earned money for a product that only works, "part-time"? Clearly that would be frustrating for all consumers. Nobody likes to waste money.

I was already given a replacement phone and SIM cards and guess what-neither of them corrected the issue. Once again today I have 1 bar, 1 bar of signal strength at home. My phone is resting on the table and only has 1 bar. No reason for that. Unacceptable. Then when I left the house for a short drive, I lost all signal strength for about 4 minutes, had to go in and out of airplane mode for the signal strength to reset. UNACCEPTABLE!

I acquired a new Iphone 12 in Ireland last week Feb 2021 and people call me and straight to voicemail. No signal where I had signal before this is a major problem also does anyone notice the hearing people has become a tab harder on Iphone 12

No fix here . Both Apple and Verizon told me they have no fix yet. After hours of blaming each other. Which really concerns me cause if it was a simple update they would have already done it so that brings me to a design flaw . What a mess .

Which tells you exactly what Verizon apparently thinks of their customer base: they'd seemingly rather lose existing customers and shift blame to Apple than fix their own issues.

In reality it's most often the problem of trying to get to the right people and past the gatekeepers.

It could be your local AT&T towers use different base station controllers than most AT&T towers.

I can only state that I personally know of no AT&T customers using iPhone 12 family phones who are seeing these issues, and I regularly communicate with hundreds in some of the more population dense areas of the United States (mostly Silicon Valley.)

Okay, may not be available yet in your area. As they update the towers it will trigger the update or if you go into an area with the update it may update as well. So most likely only being pushed out by tower location.

Works for me, I have not had to use airplane mode to reset in several several days. I’ve not lost any service and bars show much better service in the weak areas and data service has been better too in those areas.

No it did not fix our iPhone 12 Pro and that was the last chance . When my iPhone 11 sounded perfect on a phone call, then tried the 12 pro in the exact same spot with iOS 14.5 and 14.5.7 Verizon carrier settings and I couldn’t hardly make out anything I was hearing it was awful so sending it back .

Well I'm in Sweden and I have the same problem as others. Mine drops 4G and signal shows only 3G connection but data is dead and I have to toggle airplane mode on & off for data to work again. Happened two days in a row now and at the same place both times.

I’m also facing iPhone 12 signal issues . Suddenly it will show no signal but when I restart the iPhone then signal is showing . Don’t no how to handle this . My old iphone 11 never get this kind of issue.

is there any resolution to this problem . Every time I can’t restart my phone .

@Rnapp-congrats. really happy for you. I have IOS 14.4 and don't see any update that is needed. just today the signal strength went to nothing and took about 5 mins to return to 2 bars. as I type this I have 2 bars and rarely to I achieve 3 bars. maybe my carrier needs to help out but so far they are refusing.

@Dogcow-Moof

Thanks for the first answer from months that seems to give an answer to this huge problem that’s affecting iPhone 12 all over the world. My question is: does Apple think that carriers in all world countries must act on their towers (I’m in Italy)? Or should Apple phone understand that the towers doesn’t recognize the new band signal and switch to the oldest one?

If your explication is correct, it is also the proof that this is Apple problem.