iPhone 12 losing service

Yes . I do agree that Apple should understand that 5G towers just upcoming.. they should do something in side the phone instead of blaming towers .

in some places not even 4G stabilised ... in this case phone should understand the towers and connect accordingly.

How did you get a full refund? I have all these same issues with my blue 12 pro. my husband has the grey and doesnt have issues so i know its the phone. Im positive its the antenna because when i have no case on the phone it works loads better. The minute i put my case on, no service half the time. And ive bought 4 different cases. So i know its not that.

I haven't called. Honestly i had just chalked it up to bad luck and i've been home all this time so using my wifi. Now i'm back to work and I obviously notice it how bad it is now because my job doesn't give us wifi. My husband says we should wipe the phone like new. No restore. But from what i've read that doesn't even work right? I am going to call support later. Have my hands full with a new baby so hard to find the time. Still, i've had iphones for 10yrs, this is the first one that's given me any problems.

A couple months ago I contacted Apple, my case was elevated and I received 2 phone calls from an Apple rep show originally showed great interest in my iPhone trouble. After those 2 calls and several emails it was silence. I was "ghosted". Since then no phone call, no follow up email. Just forgotten about and that tells me that person or team has no care in the world and no interest in customer loyalty. Am I wrong?

Yes, you're wrong.

When Apple reaches out to customers and collects customer data, it uses that to diagnose and help fix issues they are seeing.

Apple does not handhold; if your data helped fix an issue you will know when that fix appears in a future release.

They won't contact you to let you know it's fixed.

Thanks for the feedback. You have much better manners compared to that Apple "rep" who ghosted me. You see they promised more follow up after I sent them the diagnostics. So based on what they promised that is why I am disappointed and unhappy with the service. Unfair to customers to be promised continued contact and that follow through never does happen. Am I right?

I'll agree with you.

We're not asking for much. I have a feeling the Apple rep went MIA on you is because they don't have a good answer to the problem, nor do they know of a solution.

Whether it's an Apple issue or not, a simple statement like this can go a long way to putting people's minds at ease: "We are aware of the service issues affecting some iPhone 12 users. We are working with our carrier partners on a fix, but do not have an ETA at this time."

It's called customer service. I pay a company money, and I expect the company to support the product I purchased. Not rocket science.

I spoke w/Verizon about 2 weeks ago and they told me the carrier settings are up to date and that was not the problem. They continue to blame Apple and the phone and not themselves. Which obviously leaves the customer like me and all of you w/Verizon out of luck.

So, then, how is this solved? I can't imagine if I tell Verizon that their tower is not configured properly they will go off and fix it. If they say it's Apple, and Apple says it's Verizon, what do we do?

I understand that specific carrier towers must be updated for iPhone 12 working properly.

So, what about iPhone 12 users spread all over the world (I’m in Italy) with plenty of different carriers ?

The solution sounds crazy to me

I thought mine was the same issue. So I removed the case. It seemed to work. Bought another case. Same issue. Bought another. Same issue. So idk. Maybe the antenna is just too weak. But I can’t walk around without a case. So I deal with it.

Atleast yours reconnect on its own mine does not. Every single time it disconnects I need to put it in airplane mode. And obviously I don’t stare at my phone 24/7 so sometimes it will be out for a while and I miss phone calls and texts. It’s a big inconvenience

I have gotten a replacement iPhone 12 mini, and a new sim card. no difference. Apple says its Verizon, Verizon says its Apple.

WE PAY TOO MUCH for Apple and Verizon to be having these issues.

I can say its an Apple issue because my coworker has an old Samsung and she gets fast service. Her Snapchat downloads super fast. we have same Verizon plan.

Apple needs to hurry up and fix this issue.

i'm on t-mobile too. my old iphone 8+ used to get full bars in my home all the time. now my iphone 12 gets between 0-3 bars. i can leave my iphone 12 on my desk and can see the bars fluctuate between 0 and 3 bars without even touching it.

I just got my new iphone 12 pro. And once everyday it would reception. And im using dual simcard. So it can’t be the network since there’s no way i can lose both at the same time. It’s very frustrating and sometimes it disappeared for 2-3 hrs. I live in Indonesia so i guess it happens all over the world. Shall i return this and back to my old iPhone?