iPhone 12 losing service

@Dogcow-Moof

Thanks for the first answer from months that seems to give an answer to this huge problem that’s affecting iPhone 12 all over the world. My question is: does Apple think that carriers in all world countries must act on their towers (I’m in Italy)? Or should Apple phone understand that the towers doesn’t recognize the new band signal and switch to the oldest one?

If your explication is correct, it is also the proof that this is Apple problem.

Yes . I do agree that Apple should understand that 5G towers just upcoming.. they should do something in side the phone instead of blaming towers .

in some places not even 4G stabilised ... in this case phone should understand the towers and connect accordingly.

From experience it does not make a difference. Same issue exist. I thought it resolved but after driving to an area where towers switch it goes back to no service so it appears to be That issue between tower switch to different tech as one is 5G lte the other only shows 5G lte or if I hit my home wifi all 3 show no service for a time. Eventually it will finally come on after 20 min or so or airplane on and off does it as well.

How did you get a full refund? I have all these same issues with my blue 12 pro. my husband has the grey and doesnt have issues so i know its the phone. Im positive its the antenna because when i have no case on the phone it works loads better. The minute i put my case on, no service half the time. And ive bought 4 different cases. So i know its not that.

I haven't called. Honestly i had just chalked it up to bad luck and i've been home all this time so using my wifi. Now i'm back to work and I obviously notice it how bad it is now because my job doesn't give us wifi. My husband says we should wipe the phone like new. No restore. But from what i've read that doesn't even work right? I am going to call support later. Have my hands full with a new baby so hard to find the time. Still, i've had iphones for 10yrs, this is the first one that's given me any problems.

A couple months ago I contacted Apple, my case was elevated and I received 2 phone calls from an Apple rep show originally showed great interest in my iPhone trouble. After those 2 calls and several emails it was silence. I was "ghosted". Since then no phone call, no follow up email. Just forgotten about and that tells me that person or team has no care in the world and no interest in customer loyalty. Am I wrong?

Yes, you're wrong.

When Apple reaches out to customers and collects customer data, it uses that to diagnose and help fix issues they are seeing.

Apple does not handhold; if your data helped fix an issue you will know when that fix appears in a future release.

They won't contact you to let you know it's fixed.

Thanks for the feedback. You have much better manners compared to that Apple "rep" who ghosted me. You see they promised more follow up after I sent them the diagnostics. So based on what they promised that is why I am disappointed and unhappy with the service. Unfair to customers to be promised continued contact and that follow through never does happen. Am I right?

I'll agree with you.

We're not asking for much. I have a feeling the Apple rep went MIA on you is because they don't have a good answer to the problem, nor do they know of a solution.

Whether it's an Apple issue or not, a simple statement like this can go a long way to putting people's minds at ease: "We are aware of the service issues affecting some iPhone 12 users. We are working with our carrier partners on a fix, but do not have an ETA at this time."

It's called customer service. I pay a company money, and I expect the company to support the product I purchased. Not rocket science.

I have an iphone SE (2020) and have been having this problem since I got it. It isn't every day, but it goes out in the middle of a call and throws up a No Service error. This is so whether I am on Wi-Fi calling (which I usually am) or cellular. It recovers after a few minutes on its own, and nothing I can do seems to speed it up. It's good again until the next time it cuts out. Spoke with Verizon and did all the troubleshooting steps. Nothing ever fixed it. They told me that iphones were having this problem a lot. Clearly this is a hardware/software issue and Apple needs to fix it. It seems to happen more on long calls than short ones, although it's happened on both types. Possibly that's just probability though.

No matter what Verizon says, it's their issue and comes because the tower is telling the phone to switch to a frequency they (Verizon) do not have configured properly.

A new carrier settings update has resolved the issue for many.

My wife was constantly having this issue when she was at work since picking her new iphone. A couple weeks ago Verizon did some work on the cell towers in the area...since then she has not had the issue. Another interesting thing is I have been having issues receiving calls at my home, straight to voicemail. Finally called Verizon since this last time nothing worked, reboot, airplane mode toggle, etc. They did something on their end and all worked shortly after. Not sure its related, both my wife and I have iPhone 12 Pro...Blue and black. Never had issues with the 11 Pro or X.

I spoke w/Verizon about 2 weeks ago and they told me the carrier settings are up to date and that was not the problem. They continue to blame Apple and the phone and not themselves. Which obviously leaves the customer like me and all of you w/Verizon out of luck.

Odd then that it only affects certain phones. I had the same service on an iPhone 6 for years without this problem arising. This started once I bought my SE (2020). What do you mean by "new carrier settings update"? Is this something I can do or something they do?

I've gone through this before, but basically newer models of iPhones can use more LTE frequencies than older ones can.

When your phone connects to the cell tower, it tells the cell tower what frequencies it can use, and the tower says "use this one."

However, if the tower isn't properly configured, the frequency it tells the phone to use may not be one it is optimized for or can use at all.

It's like if you ask someone what languages they speak and they answer "French," and since you took French in high school you say "Oh, I speak French, too" and then the other person starts speaking in rapid conversant French because they lived there for two decades.

You'd be lost, even though you told them you could speak French.