iPhone 12 losing service

So, then, how is this solved? I can't imagine if I tell Verizon that their tower is not configured properly they will go off and fix it. If they say it's Apple, and Apple says it's Verizon, what do we do?

Apple has been able to do exactly that in a few cases, and Verizon has released some new carrier settings updates.

The issue is it costs money for Verizon to reconfigure the towers, as I suspect the work needs to be done by an actual person on-site, so at the moment it seems that they are only fixing towers they get a lot of complaints about.

More than one person on this and other threads has said Verizon made a change and their phone started working properly without any software update on the phone side.

I understand that specific carrier towers must be updated for iPhone 12 working properly.

So, what about iPhone 12 users spread all over the world (I’m in Italy) with plenty of different carriers ?

The solution sounds crazy to me

Not if it's a firmware issue common to certain carrier equipment.

For example, say it's a bug in Ericsson cellular base station gear; only those base stations would need to be updated.

It's the type of thing carriers have to deal with all the time.

I am using a Verizon 12 Pro Max with a Spectrum SIM and a Verizon Esim. I constantly have drops on my Spectrum service where I had no issues before on my 11 Pro Max. Spectrum constantly drops to “Spectrum Using Cellular Data” and texts will hardly ever go through.

I have an update since I have posted dozens of messages here about my issues after purchasing the iPhone 12 mini with my wireless carrier 3+ months ago. My carrier offered me a network extender(for free) so help boost the signal strength. After setting that up I immediately noticed I had 4 bars(consistently). It has been a few day since and those 4 bars have never changed. Plus, when I visit the garage I used to lose my signal. No bars in the garage. I have now noticed with the network extender and antenna, the bars in the garage are consistently 2 or 3.

I have to assume that this is because of the extender and not some update from Apple.

Anybody else have a similar experience?

I’ve recently noticed that when this is happening the signal strength is actually grayed out. Its showing all the bars, but gray, and LTE is still in black letters.

It’s completely random and usually about 30minutes or more. I now keep service on my old iPhone7 and have it with me just in case I need to find a business or whatever when driving. I’m guessing that this could be a hardware issue on a certain number of phones because if it was an iOS issue they would have fixed it already. I’ll wait another month for iOS, otherwise I’ll get a 12pro to see if any difference 5 months later. Very upsetting

Tom-From-Calm,

I use Verizon and all I know about this extender is that Verizon offers this to customers at no charge when signal strength is problematic. I was told this extender is the latest and greatest and offers the best service. It was easy to set up and has been working wonderfully. Now I notice constantly having 4 bars and never worrying about signal strength at 1 bar or no bars.

I'm still upset there was a problem in the first place but hard to deny Verizon stepped up with the free extender as promised.

I even notice when going down to the garage that I have 3 bars. Prior to this extender I would lose service downstairs and lose connectivity. Huge improvement huh?

Yes It's definitely an Apple problem.

I've same issue with my 12 and I'm in canada right now, same issues here too. struck here since Covid is on rise here especially in toronto.

I too tried switching phone off, go airplane mode, clean the SIM, etc... nothing worked.

It’s the phones. My 12 did same thing replaced it with another new 12 everything has worked perfect ever since. It’s not the service. Take your phone back and tell them to give you a new one if they refuse go to apple store they will run diagnostics on it and test it. Even if it passes and shows that it’s losing service they have to replace it. Replace the phone for a new one. Everyone has been saying it’s the service or it’s apple. It’s neither. Millions of these phones were manufactured. A lot have defects replace until you get a good one. Good luck

I know this post was made months ago but I just got the iPhone 22 pro max yesterday. Took over 24 hours to activate and was dropping service every five to ten minutes. Where I would have to turn airplane mode on and off again. I’d have to re insert my sim multiple times. Googled my life away trying to figure out a fix. When I came across ONE comment of a woman saying it was her phone case causing the service drop. Took my phone case off. Problem solved

I thought mine was the same issue. So I removed the case. It seemed to work. Bought another case. Same issue. Bought another. Same issue. So idk. Maybe the antenna is just too weak. But I can’t walk around without a case. So I deal with it.

I keep putting my phone case back on and my service goes out but it seems to only happen when my signal is at like one or two bars. If I have full service it doesn’t happen anymore. But I’m calling Verizon tomorrow I’d rather use my iPhone XS Max with service everywhere rather than this.

I was wrong my case was the issue but not the only issue. They switched my sim which helped alittle. They told me to switch from 5G to lte in the cellular settings which also helped some. But the issue is still when I initially lose service somewhere I have to force it to come back (airplane mode off then on again) the problem is not fixed. Verizon told me I could switch my phone for another iPhone 12 Pro Max but that would most likely not fix the issue. I was told the issue will not be fixed until there is a software update. It is happening when the service is switching from one tower to another tower.

Atleast yours reconnect on its own mine does not. Every single time it disconnects I need to put it in airplane mode. And obviously I don’t stare at my phone 24/7 so sometimes it will be out for a while and I miss phone calls and texts. It’s a big inconvenience