iPhone 12 losing service

I am having the same issues. Since getting the 12pro I have intermittent signal/service issues. I have trouble loading sites, sending picture messages, streaming YouTube and accessing internet. Kind of frustrating. I was in the same place yesterday with someone who has T-Mobile also and their phone has great signal/service while mine didn’t. They have the iPhone7.

I’ve been reprimanded for my comments not being pro Apple. So please could you tell me if I Should contact my service provider? Have you heard of anyone getting their 12 max pro to perform better and get better service by your suggestion? Why doesn’t it affect older models? My family’s phones are older and get better coverage in low coverage areas with the same provider.

I have said the same thing but the moderators here delete my comments that hint that apple and the carriers should correct the issues. I have not heard yet what I can do to get this fixed. They say call the carrier but I don’t know what to tell them. Moderators are against anything anti-Apple. I love apple just want my phone fixed.

So what can we as consumers do? Like what would I need to tell my carrier in order to get better service? Is it right that they charge full price when my service with the iPhone 12 isn’t as good as with the iPhone XR

You can call your carrier and (politely) complain, but I can virtually guarantee they will just blame Apple instead.

Sadly, all cellular carriers are big corporations, and as such the loss of a few (or few thousand) subscribers is in the noise for them.

They likely won't bother to address the issue until the number of complaints reaches some unknown threshold that makes it worth rolling a truck.

That’s awful. Is it because of the 5G? I mean I would expect the LTE or just the regular signal to be the same if not better than the XR but that isn’t the case. It’s all technical above my understanding. What changed from the old phones to the new phones that created this issue. As I have seen here there are a lot of complaints.

Hello:) I too have an iphone 12 mini 256gb in white. I live in a very rural area and I have to say I have not had any problems with reception. I am also with Verizon. No dropped calls and no slow speed. I have never had a No Service issue either. If I had I would most certainly say so and get something else. In my case the phone has been great and I would buy it again. I only hope that by the time I need a new phone that a small size like the mini will be available as I don't want to carry a large phone. I really hope your issue is solved.

~Katana-San~

Hello again:) I am here in this discussion just as you are. The whole point of this community is to try and help each other with a concern or problem and there is obviously a problem. I can understand your frustration and only hope to help you. I have followed this thread for a long time and I would like to see this solved. As I stated before I really do hope your issue is resolved.

~Katana-San~

Hello:) I hear what you are saying and believe me when I say I am sorry you are having this problem and there is a problem for sure. Do read the post link that Dogcow-Moof posted to you. It may explain some of the things going on and I find it an extremely interesting piece of information. As I have stated before I so hope this issue does get resolved for you as I can see it is very frustrating.

~Katana-San~

brentfrompine wrote:

I am just beyond asking Verizon for my former LTE phones back. HELP!

Sadly, that's the issue - Verizon.

They need to fix their base station controllers/and or towers nationwide, and that's a pricy proposition for them.

VOIP is a completely different issue, and relies upon whatever application is being used to provide you with VOIP service; the iPhone does not have VOIP baked into iOS.

If you are referring to "Wi-Fi Calling," that is a cellular provider issue as they handle the interface between the Internet and their phone network.

If you mean Skype or similar, it would be that provider's app and you should contact them.

This isn't am iPhone hardware/firmware issue, it's a third party software or cellular provider issue, but I'd be happy to help you diagnose it further.

I won't quibble with you over the differences between calling over wi-fi and VOIP. I will stand by my statement that something is simply not waking up and connecting properly after my iPhone 12 Pro Max going to sleep or being put to sleep. We can call it a connectivity or re-connectivity issue if you wish. That this issue appears to be most prevalent with the iPhone 12, and it is not a problem with other iPhone models that I am aware of. No workable solution has been found for this issue. This problem has been diagnosed ad infinitum by many armchair geeks, so I don't need any additional diagnostics from you. A solution, however, would be much appreciated.

For being prevalent, there have been few to no reports of it here, but I won't argue that.

The bottom line is whether Wi-Fi calling or VOIP, it's reliant upon third party software Apple has no control over.

Every iPhone 12 (not Pro, not Pro Max) I've ever played with reconnects to Wi-Fi immediately upon waking up, just as you would think it would. I even stopped in an Apple Store just to try this out earlier today and every demo 12 they had came up on Wi-Fi as soon as it was awakened.

Dogcow-moof,

Here's a very useful link to another Apple thread which better illustrates the iPhone 12 connectivity issue. Please read through it, and give me your thoughts. I actually would value your input after you read the thread...if you feel like it.

Iphone 12 Pro Max Keeps Losing Wifi Signal - Apple Community

I (and many I personally work with) have 12 Pro Maxs and have never seen this issue in any form.

No, I don't work for Apple - no one here not specifically denoted as an Apple employee does.

However I have been working with Wi-Fi and wireless technologies since before the first AirPort routers were introduced.

My 12 Pro Max and every iPhone 12 of every flavor I've ever seen in any Apple Store, not to mention all those used by all my coworkers and others I've talked to instantly reconnects when awakened.

That seems to indicate it may, again, be an issue with your Wi-Fi access point or interference from other radio signals or other nearby Wi-Fi networks.