iPhone 12 losing service

I am once again not getting phone calls from one person in my contacts who does not have an iPhone.

All I can say from my several months of experience on this subject, call your wireless carrier and demand they take action.

Maybe they can send you a new phone. Maybe they can send you a network extender. Maybe they can provide a discount of some kind. Be sure to take action or else nothing will be done.

The latest iOS update has not corrected this issue with the phones.

I have gotten a replacement iPhone 12 mini, and a new sim card. no difference. Apple says its Verizon, Verizon says its Apple.

WE PAY TOO MUCH for Apple and Verizon to be having these issues.

I can say its an Apple issue because my coworker has an old Samsung and she gets fast service. Her Snapchat downloads super fast. we have same Verizon plan.

Apple needs to hurry up and fix this issue.

I also believe it’s an issue with the iphone itself. Also, are you having problems with your 5G Data? Mine for example takes lots of time and sometimes it’s impossible to stream hi-fi music through tidal even though it marks as having 5G and I believe that even with 4G LTE it shouldn’t have a problem with playing a mere song. On wifi I never have these issues. I’m guessing it must be a problem with the way the iphones get signal or data from carriers. I hope they investigate this soon and issue a fix since it’s happening to a lot of us and it’s really frustrating

I got a new sim for my phone and they switched it out of 5G autos/on to LTE and it made no difference. Still if I lose service I have to reconnect it myself it doesn’t come back on its own. And they told me I could try a different iPhone 12 but it will most likely have the same problem. I know numerous people with att and they are not having this issue

i'm on t-mobile too. my old iphone 8+ used to get full bars in my home all the time. now my iphone 12 gets between 0-3 bars. i can leave my iphone 12 on my desk and can see the bars fluctuate between 0 and 3 bars without even touching it.

I just got my new iphone 12 pro. And once everyday it would reception. And im using dual simcard. So it can’t be the network since there’s no way i can lose both at the same time. It’s very frustrating and sometimes it disappeared for 2-3 hrs. I live in Indonesia so i guess it happens all over the world. Shall i return this and back to my old iPhone?

The standard limited warranty is 12 months unless overridden by local laws such as in EU or UK.

There are posters on this thread who replaced their iphone 12 at least once and still had the carrier problem.

I have been having the same issue... My entire family has Iphone 12 Pro’s, but I am the only one having cellular issues. It’s constant as it shuts off while i’m on facetime calls, loses all strength to connect to cellular or even wifi, and it’s absolutely terrible overall.

I have a 2 week old IPhone 12. I am loosing service constantly, which makes it really difficult to deal with since I HAVE CLIENTS.

How will you fix this?, I am in Costa Rica. Movistar already changed the SIM card, "restarted my line/service", and offered me a ton of excuses not to replace this phone. So, my question is Are you guys at Apple actually doing anything to fix this? Because probably I will not get anything out of a new phone since they're all malfunctioning.

I already gave up my XR to my daughter in hopes that the new phone might work better.

Well, it doesn't. At all.

Fix this, your devices aren't cheap and somebody has to do something.

hi

same here.

i fixed mine. i got an apple genius bar appointment.

they refused to replace the phone but they replaced some hardware (a port maybe?) in the back for free (its covered with every new phone). it works now.

Thanks I’ll do that but is anyone else upset that we need to do temporary fixes to a new iPhone. They should have a recall, could you imagine buying a top line watch Rolex and saying o it’s 24 mins late just do the math

Rottenapple1989 wrote:

Thanks I’ll do that but is anyone else upset that we need to do temporary fixes to a new iPhone.

Then complain to your cellular provider.

I have AT&T and have not experienced this issue at all, nor have hundreds of others I deal with personally who also have AT&T as their provider.

So the trillion dollar phone company didn’t check other carriers and if this is the case why doesn’t Apple disclose at&t only. End of the day a Trillin dollar company should stand behind their product like they use to. Again like if you bought a Lamborghini and 5 months later someone says hey only get gas at shell.

Of course they said that; they’re not going to admit to something that they would then have to spend money to fix.

However time and time again, Apple engineers have worked with Verizon personnel who have magically fixed the issue for some customers with no changes to their device.

Amazing.

On the other hand, if your Lamborghini broke down every time you got gas at one particular gas station chain, would you continue to get gas there or blame Lamborghini?

It appears the issue is the cell towers are telling iPhone 12s to communicate with the tower using a frequency the iPhone 12s support but the towers aren’t properly configured for.

This causes iPhone 12s to report no or low signal when other cellular devices (that have not been assigned to the channel in question) do not.

The solution is to either reprogram the cell tower base station controllers to not assign phones to use that frequency, or to properly configure the tower to be able to use those frequencies.