iPhone 12 losing service

I've seen people report that a new SIM did not solve the issue. I was also in contact with a friend who works in the industry (with all the carriers) and he said from what he's reading and seeing the new SIM won't fix it. It's about going from one tower to another and disconnecting. One work around they recommended was switching to LTE instead of the 5G but this did nothing for me (might be worse). Supposedly they (Apple) are working on the issue but have yet to find a solution. I can't verify this is 100% correct, but I have yet to see someone who has fixed the issue with a new SIM or any other solution. The best thing you can do to recover service quickly is put it on airplane mode and then back off again. If that doesn't work I've also simply turned my phone off and on.

VPN harms, no, but if you stuck around you would see how many problems are fixed by uninstalling it.

If you value privacy why would you pass all your data traffic through someone's servers who are nowhere near as accountable as ISPs. They know where you have been too and unlike ISPs may have no duty in law to secure the data.

What country hosts the servers for your VPN?

Spoke with Apple 3x, spoke with sprint twice. Everyone pretending they have no idea what’s going on. Just got off with Sprint and finally had what seems to be a legit tech support. Cliff notes:

1) She confirmed she is hearing about this from 12s. Also said Apple is known for pretending they aren’t aware of issues. She’s worked for sprint for 9 years.

2) She suggested swapping my Sprint SIM, to a T-Mobile SIM, basically she thinks that the sprint sim is trying to connect to the T-Mobile network, and an issue is happening. Claims a T-Mobile sim should alleviate this issue as it will be directly on T-Mobile network. I don’t know enough about this stuff to know if this is legit or not.

3) I asked if I switch to T-Mobile sim, and issue persists, what do you suggest? She said switch carriers. I was actually shocked she would say this because of sales techniques etc. I told her about these threads with Verizon/ATT.

4) I have switched off 5g, still lose bars with LTE. I have reset network profile (##872 etc). I have completely deleted IPhone and started from scratch. I have updated network settings. Absolute nightmare

New SIM cards won’t help. I have had two different iPhone 12 Pro’s through Verizon now with two different SIM cards switched out. Still dropped calls & missing text messages. I also called Apple today & while speaking to the technician it happened again four times while talking to him. He couldn’t hear me for 15 seconds & then he could. He said it was the microphone but then after a few minutes the call failed altogether & he had to call me back. Apple seems to be aware of this problem but not the solution. Iv’e wasted a lot of gas, time & money on this problem.

I also have the same issue here. I bought a Sim-free iphone 12 pro and I am using it in Ghana. The problem I am experiencing is that. It won’t make and receive calls when an MTN sim is inserted but works with a Vodafone sim. With the MTN it drops signal intermittently and I managed to make a call with it on a few occasions but it has stopped working. If you call my number you get a “switched off” message from the carrier. If you try making calls out you get “call failed”. Surprisingly LTE works internet usage and there is no 5G network in the country yet.

same thing is happening to me. I had an iPhone 8 before and where I live I usually get 1-2 bars of LTE. Ever since I got the iPhone 12 pro I’ll find myself with no service for pro longed periods of time while I’m at home. Same service provider as before so this shouldn’t be happening. The second I turn airplane mode on and off I get service back. I’ve read that the phones antenna is stuck between two cell towers and can’t decide which one to use.

Literally just got my iPhone 12 pro max today and when it’s on 5g with full bars the internet simply doesn’t work. Can’t send texts can’t do anything. Tubes it off and am just using LTE now. Really really disappointing . Verizon doesn’t seem to have a clue and no one at Apple is saying anything .

Of course upgrading to 14.2 didn’t fix it.

Now I have absolutely 0 bars. Phone reset, network reset, phone won’t even allow ##872383# call, etc. airplane mode on off nothing. Literally 0 bars now. Other person in house just got 12 max and has 5g and all bars. This is unreal!!!!! Where is tech support in this thread???

Spoken to apple support about the issue.

they advised they have had no reports of the problem. Went through all the normal troubleshooting rubbish only to be told they cannot escalate the issue to engineering and subsequently have blamed the carrier

terrible service. If they aren’t willing to open an engineering case, it’s not surprising they have no reports of it!! As they aren’t logging it down!

shocking

Dunno. European and UK consumer protection would allow full refund ftom retailer for goods not performing as expected in the first three months at least.

Your rights may be different. You don’t say where you live on your profile.

Coming here will not get it fixed or a refund. Contact Support or arrange a repair.

So....what’s everybody thinking? Do we wait for some fix to be rolled out? Go back to our own phones and return the 12s?

Ive seen some comments how this has happened before long ago with a previous phone release? Anyone have experience with that?

Ive done the whole 9 yards. Replaced SIM, talked with T-Mobile 5 times, talked with Apple 5 times, everybody (including senior Apple support) still just tries to get me to do the normal troubleshooting steps and some say they’ll escalate it to engineering...this is kinda pathetic to be honest.

Hello,

This is what mine shows.

Though it looks like this may only apply to businesses (which is how I bought mine). Kinda interesting. I’m going to verify with my Apple rep because the link you provided doesn’t show a restocking fee.

They had an iPhone 12 right when they came out had no service at all whatsoever so they sent me a brand new iPhone brand new Sim card and I’m still having the problems so I’m on my second iPhone 12 and it sucks

Well I know this sucks, but I assure you I’ve been with the Apple ecosystem for 12 years getting every new phone and this has never happened.

I’m sure they will fix it and you’ll love the phone...but completely feel you on this annoying glitch and having to wait to get things perfect.