iPhone 12 losing service

The good news is that I can save you from an excruciatingly painful series of resets and re-starts, network fixes at the carrier, re-provisioning and other settings. None of them will work. I haven’t seen a single thread that shows a solution, so save your time and energy and wait for a fix. Wall Street analysts follow these forums and they are on the case. It is far more efficient for Apple to craft a fix than lose one dollar per share. Apple has about 17 billion shares outstanding. It has to be cheaper to fix this.

You shouldn’t have to toggle airplane mode in a new iPhone 12, when you didn’t have to in older models. Something is clearly wrong with the device. Apple Support can’t fix it, and has given up trying. At least for now.

victuals wrote:

Keep up the reports here and on Apple Support. Eventually they should respond. I just don’t think they know the solution yet.

Note that Apple Support will never respond here.

While some have been contacted based on posts here, it is because of individual employee initiative, not because of corporate process.

To lodge official reports, to which Apple Support may respond, please do so by contacting Apple Support directly.

Contact - Official Apple Support

I got two new SIM cards, and there was no change. I used four SIM cards in total, and still had the problem. Neither ATT nor Verizon could figure it out. Since my phones are unlocked, we even swapped them back and forth to no avail.

iPhone 12 Pro Max, repeatedly completely looses mobile connection, leaving me with no internet.

I have a lock free phone and this problem is present while using both physical and virtual sims on different carriers in US, Europe and Asia.

Switching airplane mode on/off helps sometimes.

Remarkably, even when the phone drops all service the signal bars are full and LTE/5G indicator is showing.

This is extremely annoying and disruptive for everything - work calls, ubering around, ordering food. EVERYTHING.

I have the sane problem of disconnection with a brand new iPhone 12 mini. The problem occurs staying at home and using my old SIM that works very well with my old iPhone 8. I read in a forum that the problem is in iPhone 12 hardware, that’s very sad. I asked for a replacement of the new iPhone. Let’s hope the new one won’t have the problem.

My iPhone 12 Pro stopped responding completely as of Thursday morning 12/3. Woke up with zero apps working, no network connectivity, no WiFi, can't restore the phone because I can't turn off Find My which requires network connectivity. Apple support chat has no idea what's going on and the next available appointment around me is in a week.

I have the same problem. I spend two days fighting with Apple and Tmobile. They are pointing fingers at each other. I received my iPhone 12 pro max Dec 2, 2020. And my frustration with Apple and Tmobile being unable to replace my phone with a brand new one makes me the angriest man on planet earth. I’m a nurse and I use this phone a lot to communicate with doctors, nurses, hospitals, and with my patient. And they are making my life and the people I serve during this pandemic in jeopardy.

[Edited by Moderator]

Just bought a iPhone12 and activated on Friday with Tmobile and can't keep a signal anywhere. Called and they told us to reset network settings but didn't help. Very disappointed went from a iPhone7 and didn't have any of these problems . If they can't get this fixed we are sending the iPhone back to Apple.

its not apple its issue with verizon it started to happen 2 months ago when they went 5g i can't even make a call out from my house or someone call me inside my house and i proof from apple that i made 101 call and there where 15 drops calls and also verizon called me and they throught i hung up on them and they drop calls. they also wont even give me network extender for my service and i have ecco for very good wifi and they wont verizon up more towers they said enough and when speaking to verizon they had someone look at they towers and they said they can't handle this since everyone on the cell working from home thats whey calls drop i am so upset that can't have phone work right.

Well , I wasn’t saying that apple needs to come onsite, with every customer that is experiencing this issue . I was saying that they need to push through to the carriers and see what it is these carriers are doing to make their products not work correctly.

Here's an update for anybody that has Verizon. I have the 12 mini and over the weekend I phoned Verizon to report the problem, after 2 hours with a level two tech, the decision was to send me a brand new 12 mini phone. Received the phone today, phoned Verizon tech support and we activated the new phone via a call.

Now I have to return the "broken phone" within 5 days.

Anyway, I can't say for certain what Verizon is doing that other carriers are not and I can't say for certain this new phone is going to avoid all the issues I had previously. Only been a Verizon customer for 3 weeks and this is not a good beginning but I have to applaud their service for sending me a new 12 mini phone within two days.

I urge you all to call your carrier, demand a new phone or the right to return the phone and get a refund. No reason to toggle with airplane mode, turn the phone off/on to restore service. Phones are NOT supposed to work that way.

Good luck!

Five people in our shop bought IPhone 12’s 2 of these phones work fine one on AT&T and one on Verizon. 3 of them work for crap one on T-Mobile and two on Verizon we can’t get any of the three to stay lock on a signal as a matter of fact most of the time we have no signal. We have changed sims reset the phones toggled airplane mode off and on and it is ridiculous what is going on. We all have had IPhones before this without any issues I really believe this is a hardware problem because two of these phones work fine. Please Apple get this figured out!

That is a false recommendation. You should be able to use ANY reputable VPN on ANY iphone. Why would you want to? Becuase EVERYTHING sent from your phone over public networks can be seen by people like ME that have ability to read traffic. You dont need for private networks obviously, but anything public should use VPN if you can. Doing anything like banking over public net is plain dumb. Apples technology and infrastructure has NOTHING to do with data sent over public networks.

Four carriers to fix a problem that affects only a single model of hardware vs one hardware manufacturer to fix a problem that affects all 4 major carriers (in the US at least, not counting outside US).

I’m betting on the one hardware manufacturer.

In actuality it’ll likely be a joint effort.

Truth is: I don’t care. WHO fixes it isn’t of concern to me as long as it gets fixed relatively soon.