iPhone 12 losing service

This has nothing to do with an app installed on the phone. You keep coming back to this. Just stop. VPN and now you are trying to say antivirus app???? Since when can you run antivirus on iOS?! Do you mean mobile security? If so two different things.

Having a VPN on your device does not affect cellular coverage. It’s black and white. VPN definitely has a place on a device.

[Edited by Moderator]

5G tiles are fairly new, even though they have been on android for while, Well what I’m trying to say is, you got people talking about VPN? Now you’re going on about auntie viruses on iOS? The can’t even be a virus on iOS, it’s a joke your memory back a couple of posts, someone here told them that there is no such thing as a virus on an iPhone, so basically, not trying to be rude, but, we are talking about something else, yes, I understand the 5G thousand me, but time but I’ve been on 3G and android the whole time, so that is not an issue, and even I’m starting to think I should return my+ 12 back to the store, it isn’t because of fun G, my battery one charge, my friend James duly says it’s a hardware is she gone wrong, John believe him,

I am having the same issue. I have a 12 Pro and the phone continues to lose service. I reached out to Apple and Verizon and was told to get a new SIM card. I got a new SIM card and within 12 hours was having the same issue again.

Sorry in advance for the long think piece. Here's my experience with Verizon as a new customer that ordered a iPhone 12 Pro Max.

I'm having data issues in Jacksonville, Fl. I just switched to Verizon on the Pro Max launch day and was shocked when I did a speed test and it came back with 3 MBPS on 4 bars of 5G. Me understanding that 5G speeds without ultra Wideband is somewhat of a gimmick I decided to toggle the phone to LTE only and actually got slower speeds than the 3 MBPS. I drove around my neighborhood and there was no change. Drove around my side of town and got decent speeds 15-20 MBPS within a 3 minute drive of my house. Called Verizon and spoke to a rep (I'll save the story for how bad the customer service is for another time) he said that he could put through an order for me to get a free signal booster....call dropped on my T-Mobile phone that I switched from before he was able to put through the order. Before the call was disconnected we did every troubleshooting step imaginable. I not only did a reset on my network settings but the entire phone numerous times. I Called back and waited for an hour but Tech 2 wasn't answering so I decided to go to the Verizon store and get a SIM card switch because I thought it may have just been faulty.

As I pull into the Verizon parking lot my speeds were booming over 50 MBPS the store rep said to disregard it because the store has signal boosters and its not a true reflection. He was very much so correct. He was hesitant to swap out my SIM card but I insisted because I need any solution possible to fix this train wreck. Before I leave the store he tries to sell me the same signal booster that I was offered for free for $300 😒. As I leave the store I have the same issue so I called back into tech support and now I'm being told that a ticket has to be put in before I can be approved for a signal booster. He puts in the ticket and states that by 11/17 I should get an answer. On 11/18 I called tech support again just to realize that the ticket was never put in and I'm having to start all over again. The new Tech 2 rep was great and thorough but said somethings that made me raise my eyebrow. According to him my phone is fine and doesn't need to be replaced but he mentioned that it looked as though I was being throttled like I went over 50 GB and was in a congested area. With me having the phone for less than a week and barely able to load a YouTube video that's impossible. He remote accessed my phone and literally watched as I did a speed test and was floored at the 1 MBPS speed on both 5G and LTE. He placed another ticket and stated that they'll reach out within 48-72 hours with a resolution hopefully. I grew anxious last night and did a chat with Verizon support through Twitter and was told that my house was literally in the middle of two towers and that I should have any issues according to the coverage map. The lies from the coverage map is what made me leave T-Mobile....tbh even with all that's going on I still wouldn't go back to them right now.

On 11/19 I noticed that in my settings it looked like I had a digital sim activated which is what I thought would be causing issues. Called tech support again and was told that everything is normal in their system. The tech checked on my ticket advised me that it was still open which was a good thing but also saw that there was a memo placed out on all iPhone 12 models. She stated that from what she could see it was related to data access and 5G availability and that they made Apple aware of the issues going on. She even cracked a joke that Verizon's infrastructure wasn't ready for all of the 5G phones being added to its network. At this point it's a waiting game....Call quality for me has been amazing in comparison to T-Mobile and the dropped calls that Ive had since April.

I locked my phone to LTE only and that was a short temporary fix. I called Apple support and the rep of course stated there there's no known issues and that this matter should be taken up with my carrier. He was able to secure me a Genius Bar appointment however that would take me out of the 14 day return window.

I’ve had the no service issue since getting my 12 pro max. It’s ridiculous. I’ve missed countless calls. My phone will lose service and no regain it again until I either shut it off or turn airplane mode on an off. I’ve called Apple and they blame Verizon. Verizon blames Apple. I’ve had 2 new SIM cards now and no change at all.

For $1300 this is ridiculous. I’m glad I have a Note 20 ultra. Guess I’ll have to use that until Apple fixes this.

Why didn't you return your 12 Pro Max for a refund?

Note that in many areas Apple has extended their return policies for the holidays.

For example, in the US:

Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021.

I'll never understand why anyone keeps any product with the hope it is fixed "someday;" it makes more sense to wait to see if it is fixed, then purchase it.

That having been said, I have never had mine do this, but I also don't have 5G on my plan.

I am having the exact same issue. I am in Germany and have tried enabling "5G On" but it still intermittently drops the connection to the cell tower when being on the go. It's frustrating. I am going to contact Apple ASAP

I just found something that might give a clue as to where this is coming from.

The problem that the cell connection drops seems to be connected to location services. In particular the "precise location" option.

If you have this problem, try the following and see if it makes a difference:

• First, turn off all your location services (Settings - Privacy - Location Services). Try that for a while in the same places that you had intermittent connectivity issues before.
• Second, turn on your location services again but make sure to leave the "Precise Location" option off.
• Third, see if it makes a difference on 4G and 5G Auto/On.

Here is my experience:

After I had turned all location services off, the problem went away. I turned the location for the Apple Maps app back on, but left the "Precise Location" option off. When I was using the Apple Maps app and I selected "Precise Location: Allow Once", the cell connection immediately dropped, very reliably too. This issue happened on 4G/LTE but not on actual 5G in my experience (though actually it's hard to tell when it's on 5G Auto).

So what does this mean? Is there a problem with the antennas in conjunction with GPS? Is it a hardware problem or can Apple fix it via update? So many questions.

Same as many people: I have a 12 Pro Max on Verizon and live in an area of fringe LTE coverage and no 5G anywhere nearby.

My phone was often sitting in “No Service” about 30% of the time I pull my phone out every day. Toggling airplane mode on and off fixes it about 75% of the time. Sometimes I had to reboot, occasionally I had to reset network settings. Data roaming is off. I tried turning 5G off, with no impact and it still drops to “No Service”

AT&T has better coverage in my area these days and my wife was not seeing any issues on her 12 Pro on AT&T, so I activated an account with AT&T and added it as an eSIM to my 12 Pro Max. For those that don’t know, 5G is currently not supported with dual sims and this forces both lines to 4G.

Since activating the eSIM line 48 hours ago, I have not had Verizon drop to “No Service” even once.

After a painful number of hours on the phone with Verizon and Apple this weekend here's my update:

>> VERIZON: After trying the usual (take out/put back in sim card, restart, fiddle with various settings), the rep finally looked under "Device Issues" in her system and lo and behold there is an alert for this phone and connectivity issues. She read me the script that said it's a known issue and that they're looking into it with Apple. They also wanted to create a ticket for the issue (which she said they do when they're still trying to collect data on what exactly the problem is). So my suggestion is if Verizon is your carrier, call them and ask to create a ticket.

>> APPLE: I got escalated to a senior tech person after doing a factory reset and still having the problem. This is nice b/c I now have someone's direct line. According to his info, he has no record of there being a problem, but he was going to investigate and they're going to get back to me by Wednesday this week.

Same issue here on T-Mobile iPhone Pro 12 Max. I notice it often when I’m in the middle of a Pokemon Go PvP battle and the characters just suddenly stand there and i see the loading circle in the top corner. I’ve been having to quickly turn on and off airplane mode or Cellular Data mode/icon to get it to quickly come back.

It’s very annoying, especially while trying to Google search something it just suddenly doesn’t load and just sits there.

I recently switched to iPhone just over a year ago and it sucks seeing this issue consistently occur.

Now that I’ve seen many post abiut this signal loss, I bought my wife a brand new iPhone 12 pro max 256gb and got it on 11/13/20 and seems she getting this issue too every day it kick out the actual data service signal ( 5G/LTE ) every time we drive any where that has a dead spot area & never return back this data signal until we have to do the a AIRPLANE MODE switch On & off then it will go back!

if this will still going on within 1-2 weeks, i no choice but to return it and let my wife use her old iPhone XSmax instead.

That’s weird because my co workers s20 will have service directly next to mine at work. While my phone sits with no service for 8 hours theirs works just fine. Did you think I didn’t test this already? I did, let me snap a pic just for you tomorrow.

[Edited by Moderator]