iPhone 12 losing service

This is an update: fortunately my fix has allowed my IPhone 12 mini to consistently keep ‘bars’ but unfortunately the phone is very inconsistent in receiving calls. Some calls ring through normally while others go immediately to voice mail and leave no indication the a call has been missed or voice mail! I can’t afford to spend more time with Apple (or Verizon) trying to make this phone reliable. The techs have all been very nice and worked hard to help but the bottom line is that I need a phone to work today. Therefore Verizon, very kindly, reactivated my old cheap flip phone and I will be returning this iPhone with the plan to repurchase it when they remove all the bugs. I hope Apple gets their act together before before they develop a reputation for subpar products.

You're having the same problem that many others have written about. It's caused by your carrier's tower using a band that has a weak signal rather than a stronger one. The iPhone 12 has additional bands that weren't present in earlier iPhones. Apple can work with your carrier to reconfigure that tower.

Adding my voice to this issue in the hope that it will be addressed soon. I'm in Melbourne, Australian on the Optus network. I got an iphone 12 a week ago (moving from a Samsung) and have had data dropping issues numerous times a day. Updating to 14.3 hasn't improved the issue.

I have the same cellular dropping issue here in Mexico and my device is iPhone 12 Pro Max, the service is dropping and returning back in 5 seconds but every 10 minutes.

I saw people suffering the same issue on iPhone 12 family regardless of the software version.

I recorded two videos of the issue, the service drops without driving or moving from my location or even using the cellular data just screen recording of my idle iPhone.

Video #1: https://youtu.be/KfDVEdgTD6w

Video #2: https://youtu.be/2l6icHBrF0M

I did reset the network settings but with no success and the issue remains, hope it's a software issue.

It's not getting better, even with the new iOS. We returned our new phones to Verizon for this reason within the 10 day window. The company has waved the restock fee for this issue, indicating to me that it is widespread problem with no end in sight. I wish more people were talking about it, so that we might get a solution.

This may be the last iPhone I buy! iPhone 12 has been the worst phone. It glitches, I can’t use my WiFi, I can’t connect to 5g, I can’t use data. I wish I wouldn’t have upgraded to this. I have bought iPhones for 10 years. This might be the one that breaks me. Constant issues. I use my phone all day for work but have so many problems I may have to trade back in so I can get my work done! Fix the problems!

I just experienced this at work too. I thought iPhone 12 pro only has the cellular connection issue, but Friday, I chose to keep using cellular and opt out the WiFi at work in the morning, then could not reconnect, tried airplane mode, turn WiFi on and off several time.s. Finally turn off phone 2 times, after one hour of trying to reconnect to WiFi.

this is bad.

Cancelled my order, Just did the same with (2) 12 Pro Max 512's. I and the other half decided to wait it out till iPhone 13 or when 120Mz refresh is available. My 11 Pro Max works for now. Sad, cause I love the blue and gold versions this year.

I just cannot be bothered with all the tech calls back and forth, esp, in 2020.

I am sad.....wanted this so bad.

14.3.0 has helped me. I'm down to 4 disconnects in 5 days. That's down from 3-4 a day with 14.2.1 and 6-8 disconnects a day with 14.2.0.

I've done all the other remediations -- replaced phone, replaced SIM, upgraded to a 5G plan, reset, restore. I have a 12 Pro Mx with Verizon in suburban Phoenix. I always have 2 bars in normal usage and always have 2 bars once I reconnect.

I have the newest and latest Software Update 14.3 on these brand new iPhones. Had a Verizon high-level tech support work on both our new iphone's today changing & resetting some of the settings. Still did not fix anything. My wife had two more dropped calls just sitting there talking to the person. Never ever had this issue on our older Verizon iPhones.

Something is very, very wrong here with very expensive phones. I only have until January 15th to get this problem resolved or I am stuck with useless expensive iphones that drop your calls for no reason.

Since most people are experiencing none of your issues, it’s hard to say what’s going on with you.

If you really want help, ask your question in a new post, or contact Apple Support directly.

Contact - Official Apple Support

If you just want to complain, carry on.

I have had the same issues.

Apple has a major problem on its hands with the iPhone 12 Pro (and the 12 series). I don’t want cute updates to take a picture. I want the next update to fix and address the most basic part of my device—to make phone calls!!!

I can’t say the R_ _all word, because Apple will delete my post. But unfortunately, it may be needed for thousands of customers, if software updates can’t fix their product so it can work as advertised!!!!

I had the problem from day 1 with my 12 Pro. I did the iOS 14.3 update last Monday and haven’t had an issue since. The phone has been flawless. I did notice that it updated my carrier and modem firmware as well. It seems to me that they are working on it and it will eventually be fixed worldwide. I’m in southeastern NC and seems like they have taken care of the issue here. I’m pretty sure it was the carrier update that fixed it.

UPDATE on my issue: I returned my iPhone 12 Pro Max for a full refund and ordered a new one. The new one seems fine, haven‘t had any issues thus far (1 week). (Same carrier, same SIM, just a different phone now).