iPhone 12 Pro - Call Failed - Verizon

My wife and I both got our 12 pros on the same day. We moved into our new house and she started dropping calls. I hadn’t dropped any but She makes more calls than I do. I thought it might be that she didn’t have WiFi calling turned on but she did. Then, I started dropping calls. I mentioned that maybe it was the WiFi calling that should be turned off. She was on the phone with her sister last night and dropped the call 9 times. She then toggled WiFi calling off and didn’t drop the call again.

the weird thing is that we both used WiFi calling before moving into our new house without issue. She relies on WiFi calling since she works in a building with spotty cell service. No issues.

I just tried powering phone off, taking sim card out, pop it back in, power on. Service in my apartment went from 1/2 bars with frequent calls dropping to 4/5 bars and knock on wood (no calls dropped yet). Before, I also noticed phone would sometimes switch back and forth from lte to 5g in a loop. After the sim reset, it's been steady lte or 5g depending on where i am in my apartment.

This might be a placebo, but I read somewhere that resetting the sim in a power off/on cycle is the equivalent of old days *228 which reset phones nearest list of towers.

I’m having the same problem. If you go to settings and put it into airplane mode for five seconds then turn it off you’ll get calls and texts for a while but then it goes right back to not receiving messages or calls. I don’t see how that has anything to do with 5G. This sucks. I just paid over $800 for a new phone and it’s worse than my 6s.

It looks like the recent software update by apple on my iphone 12 pro disabled call forwarding hence my phone started sending in coming calls to voicemail or not allowing to receive calls

when I contacted my service provider to remove call forwarding from my plan . The phone started behaving normal so far. I still have to watch what other software in my iPhone have been effected. I have noticed that on MacBook pro

the update change settings on apple mail.

Hope apple engineer test that upgrade do not cause unnecessary change in settings. Apple is a

excellent product maker. But lately things at apple support area are not going well

I too consistently drop calls with this new 12. I am in Verizon as well. I think this is a problem with 5g switching to LTE when 5g is not strong enough. I. In the Reno, Nevada area. But what do I know. I’ll tell you what I know. The phone I spent a large amount of money on is not working as it should. Apple, please reach out to Verizon and sort this out soon.

No issues with my 2 iPhone 12 Pro Max devices on Verizon (not sure if this is only happening to those using the iPhone 12 Pro). I remember having similar issues with my 11 Pro Max last year and it took numerous calls with Verizon before a tech figured out it was a provision issue. Not saying that’s any of y’all issue. I just know that Verizon has often said an issue wasn’t on their end when it was.

You can ask Verizon if they will let you have an older carrier settings file for 32 days. Returning your iPhone and getting something different will also only work for 32 days, after that the 3G EVDO network will be turned off.

I think it time to contact apple technology team for help and resolve the issue. It is after lot of iphone 12 pro owners reported the problem of with the phone calls and sometimes caused by careless attitude to upgrading the software, I have noticed causing irritating issues. So much so time to time I am not inclined to upgrade. Good news is after some time apple engineerfigure out how to fix the problem their upgrade caused it.

I am loyal customer of apple for the last 15 years but.....?

I have the same issue and its infuriating. This phone cost over $1,000 and it cannot make 1-800 calls or even call Verizon to 611. I have to use another phone or Google Voice to call customer service lines.

At the beginning I had the issue others were describing and the Verizon Store said it was the SIM card that was failing. I can now call regular numbers, but 1-800 and 611 are a no go.

There is something wrong with these phones or with 5G networks in general. Is Apple going to provide any guidance on a fix because it's unacceptable to sell people $1,000 phones that cant make or receive calls.

No, Apple can’t make any changes to the Verizon network. They will work with Verizon, if asked, to try to sort out the issue but the inability to call numbers will be totally in the purview of the cell service provider.

I am sorry you had to completely wipe & restore. We're having the same issues...only seems to be with iPhone 12pro. I can't even call anyones customer service if it's a toll free number. Waste of $1k for this hunk of metal. I'm going back to my iPhone 11.

Believe it or not, this is happening on AT&T as well. I called them four times telling them that I am unable to receive phone calls. They offered me a new SIM card, several solution attempts, and nothing.

I was on this site looking for info to fix my 12 Pro on Verizon because I was getting the "Call Failed" msg. So after 10 minutesc of reading thru this, my phone magically started working again even though I doing change anything. Hope VZW and the 12's don't have some problem between them.