iPhone 12 w/ iOS 14.1 poor hearing aid connectivity

Although my left hearing aid has most of the static I have some in the right as well. Don't think that solution will work for me,. Thanks for the information. Glad to know they are "working on it". My phone was just purchased so I have some time to return it. Don't really want to pay Verizon's restocking fee but if there is not a fix in the next several weeks I will be switching to another kind of phone.

I think we all suffered static in either ear at different times. The point is, it doesn’t matter which one you disconnect, the iphone12 just can’t handle both at once. Though I haven’t tried if it will when set to stream in mono, which some people have recommended.

Thanks for the kind of fix. Since it does not work I am not even wear my left hearing aid. Talked with Verizon folks and they will allow me to install Wydex app on a new Galaxy S20 Ultra 5G phone to see how it works. If it is ok I will be sending my Mini back. Hate to pay restocking fee but I want a phone that will function properly with my hearing aids. As I said before makes me sad.

The only thing I have found helpful is to go settings > accessibility > hearing devices > hearing aids > and disable streaming to either the left or the right ear. I can disable one or the other and the single hearing aid streams fine. When I enable both thats when i get connection problems in one of my hearing aids. Its never the same one. Once I disable streaming to a single hearing aid the one still enabled works fine.

Some people have said to set the output to mono and this has helped them but I have not had any luck with that trick.

If you want to try that here is how you set it. settings > accessibility > audio/visual > mono audio on.

Apple is aware o the issue and is supposedly working on a solution.

I have given up on trying to make them work and will wait for an update!

until then what I do for phone calls is switch to speakers.

also, I have the COM-DEX device which works fine but changes the volume on my 2020 Widex-Moment aids.

all is not good!!!

If you tell them at Verizon that there’s a defect they shouldn’t charge a restocking fee! I warnt to TMobile and that was the case! The problem was they didn’t have any iPhone 11 Pro Max in stock so I’m waiting for Apple to fix the problem!

Apple is aware of the problem and their engineers are working on a fix, hard to say when they'll come up with it.

I have found that opening some apps on my iPhone 12 Pro will prompt the static, Alexa and The Weather Channel apps are two examples. Incoming phone calls will definitely trigger static. Currently my left hearing aid is the one with the issue. But that can change...meaning the right side will also have static. But never both at the same time.

I'm wearing Oticon Opn 2 miniRITE

I’m also using Beta 14.3 version 2. So far seems ok. Clicking and disconnection occurred once within the first couple of minutes of playing music. Still listening 30 mins later and working seamlessly. I can also connect to sound sense learn (Widex Moment 440) and managed to create a new programme which I hadn’t been able to with 14.2.

My teenage son installed it so I can’t help I’m afraid but he just googled the procedure and managed easily. I’ll update in a couple of days......

I’m probably going to regret saying this ‘out loud’ but having had the same issues with my 12 Pro and going through the card with Apple Support and Accessibility Support and multiple resets of settings and unpairing/pairing etc etc I thought well I’m just going to have to sit and wait patiently for a fix - I’d traded my old phone in so couldn’t revert to that. With that I thought I’d just reboot my phone without making any changes whatsoever and magically my UK Specsavers Advance (a Signia aid) have been working without major issues since.

Yes, occasionally the connection to one ear may drop and then reconnect, but no worse than when used with my iPhone 10. I stream music when I go on my daily 2 hour walk and all working fine. No static noise since the phone reboot.

The only setting I have disabled is ‘Play system sounds’.

Hope this isn’t a case of ‘famous last words’!

Thanks for the Tip, I updated to 14.1. On Tues night. Wed I only experienced minimal improvement. I can’t handle the frustration of the loud static! I will shut the Bluetooth off for a short time waiting for a fix. This is only a short term solution. I depend on the ability to take calls on my hearing aids for my business. WE NEED A FIX OR Credit to downgrade to iPhone 11. Please advise on the status of the fix? Insurance74

As a temporary fix, I tried to 'unstream' from one side, as suggested by someone else. Then, during the call a undid the 'unstream' and it seemed to work better, though not perfect.

I'm hopeful that 14.3 update might fix this and indicated by some who are using the beta.

There are many places on the web to get help for that. Here's one:

https://www.youtube.com/watch?v=ELHAfwIxmD4

It refers to a previous version, but when you download the profile, you will get the latest version.

I too updated to 14.3 PB2 and immediately noticed I had NO STATIC whereas with 14.2 I would have experienced static with an incoming call, incoming text message with "Play System Sounds" turned on in Hearing Devices. Also when opening apps like Alexa or Netflix. I'll report back later to give an update, but so far so good :)

So far OSI 14.3 developer beta 2 seems to be working. Had four phone calls and listened to music for last two hours with no static or dropped right/left hearing aids. Will keep you posted if it stops working or breaks anything else. Thanks to all for emotional support and technical advice.

Good article on how to install beta. DO NOT INSTALL TILL YOU BACK UP YOUR PHONE!!!!!!! Not too technical but remember it is a beta so you install at your own risk.

https://www.imore.com/how-download-ios-14-developer-beta

Took about two hours to install but I have a fairly slow internet connection. Once again thanks!

I'm happy to say I've gone a whole day without any static or loss of audio thanks to iOS 14.3 PB 2 so if you're having problems I highly recommend switching to beta updates...look back on the previous posts for a link :)