iPhone not showing Contact names on iOS 14

All of a sudden when receiving calls and looking at call history only the number is showing up even though I have the number in my contacts. Also, all of my messages just show the numbers not the contact names. Ive googled the issue and I have tried the following fixes with no results -


  1. restarted Iphone
  2. Signed out and then back in to iCloud
  3. Toggled contacts off and then on under iCloud


Contact names are showing fine on my iPad and MacBook no problem. Issue is isolated to my iPhone all of a sudden. Extremely frustrating... Any ideas?


[Re-Titled by Moderator]

Posted on Nov 2, 2020 1:36 PM

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Posted on Feb 3, 2021 8:09 AM

That didn't work for me, unfortunately. However, I did just chat with Apple and they had me reset my settings (this doesn't remove data, pictures or anything but it will reset things like your wallpaper, password, etc.) and that seemed to work so far. Afterwards I was also told (by someone who works at a US Cellular office) if you change your Language/Region to UK and then back to US it will fix the issue as well. I would've tried this option first before resetting my settings but oh well. Not a big deal! Hopefully others on this thread can benefit from this.

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Feb 3, 2021 8:09 AM in response to smshick

That didn't work for me, unfortunately. However, I did just chat with Apple and they had me reset my settings (this doesn't remove data, pictures or anything but it will reset things like your wallpaper, password, etc.) and that seemed to work so far. Afterwards I was also told (by someone who works at a US Cellular office) if you change your Language/Region to UK and then back to US it will fix the issue as well. I would've tried this option first before resetting my settings but oh well. Not a big deal! Hopefully others on this thread can benefit from this.

Jun 25, 2021 11:15 AM in response to JClary07

I had this problem and the fix was easy but went through everything to fix it. Go to settings, choose language and country, choose another country that speaks the same language as you, let it update for a few seconds then choose the country you live in afterwards and this seems to fix the problem of numbers not names showing when you are phoned by someone.

Dec 1, 2020 11:52 AM in response to Joseph_S.

Thank you Josheph_S. Im blind! I felt sure that default was somewhere but I just didnt see it when looking for it again this time.


Ok, so here is what I did and the results of this test -


  1. Deleted my daughters contact from phone and made sure it was gone from both iCloud and Google
  2. Made iCloud contact account default
  3. Added daughter contact info (First, Last name, telephone # and email) to iCloud account from phone
  4. Went to google contacts via web accessed via laptop and added her contact info the same as in iCloud
  5. On phone I turned off and on both the iCloud and Google accounts to make sure that the contact was in there twice under both contacts
  6. Sent SMS message to myself to see if contact name would appear (it went through as a SMS message as intended, NOT as an iMessage)
  7. Called myself from her phone


Results: Contact name appeared on text message. It even loaded all old messages under her contact. When I called myself, the contact name appeared but.... it showed up as "First Name or First and Last Name". Like it was referencing both contacts within iCloud and Google.


So yes this worked, but I dont have a lot of faith that this will continue working. Previous experience over the past month has shown me that it could be working one moment and not the next. For now Im going to proceed to figure out a way to export out my Google contact list and import into iCloud and then turn off google contacts and then give it some time to see what results I have. I will update this thread with results when I have them.

Mar 19, 2021 11:51 AM in response to dennisfromharleysville

After spending hours with Apple, the senior Apple Tech said all Apple could recommend is that I completely reset the phone, and then re-build/re-install the applications... (In other words, not to restore from a back-up, but completely rebuild the phone.). I have over 100 apps on my phone and the thought rebuilding it means 6-8 hours at least! Frustrating that it's such a common bug and Apple hasn't been able to fix it in years now...

Dec 23, 2020 12:45 AM in response to Joseph_S.

This happened to me and each time i would have to reset the phone. The last time I actually got to the root cause of the issue by looking at each contact in detail.


if you go into the message and tap under the number it gives you 3 options; Audio, FaceTime, Info.


Assuming you know who this number belongs to you can then select the “Info” option and select add to contact.


once this number has been added to the contact you can go back into the contact and tidy up the numbers. What worked for me was storing each number using the country dealing code i.e +44 7890123456 for the uk.


since doing this 3 months ago I’ve had no further issues.


Hope this helps!

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iPhone not showing Contact names on iOS 14

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