iPhone not showing Contact names on iOS 14

All of a sudden when receiving calls and looking at call history only the number is showing up even though I have the number in my contacts. Also, all of my messages just show the numbers not the contact names. Ive googled the issue and I have tried the following fixes with no results -

restarted Iphone
Signed out and then back in to iCloud
Toggled contacts off and then on under iCloud

Contact names are showing fine on my iPad and MacBook no problem. Issue is isolated to my iPhone all of a sudden. Extremely frustrating... Any ideas?

[Re-Titled by Moderator]

Posted on Nov 2, 2020 1:36 PM

Top-ranking reply

kpearson44

Level 1

4 points

Posted on Feb 3, 2021 8:09 AM

That didn't work for me, unfortunately. However, I did just chat with Apple and they had me reset my settings (this doesn't remove data, pictures or anything but it will reset things like your wallpaper, password, etc.) and that seemed to work so far. Afterwards I was also told (by someone who works at a US Cellular office) if you change your Language/Region to UK and then back to US it will fix the issue as well. I would've tried this option first before resetting my settings but oh well. Not a big deal! Hopefully others on this thread can benefit from this.

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50 replies

Jun 28, 2021 7:18 AM in response to Dishpal

Brilliant it worked for me ,only happened after an apple update ,apple should do something about it not let us sort it out like this.

thank you so much !

Dishpal

Level 1

4 points

Jun 28, 2021 7:56 AM in response to Ajs500pfd

No problems, happy to help. I was told to do so much stuff which didn't work and was a waste of time. Glad this sorted it out for you.

green500

Community Specialist

Nov 6, 2020 3:29 PM in response to JClary07

Hello JClary07.

Welcome to Apple Support Communities. We understand that contacts names aren’t showing in Messages or in your call history. We are happy to help.

We have recently released an iPhone update. Please use the steps here to back up and update: Update your iPhone, iPad, or iPod touch - Apple Support

Then check for and install any carrier updates:

Update your carrier settings on your iPhone or iPad - Apple Support

Let us know the results.

Take care.

karina184

Community Specialist

Dec 1, 2020 8:46 AM in response to JClary07

Hello JClary07.

Let’s try adding a new contact to your iCloud and Google Contacts to test if the contact name appears as expected. If this contact still doesn’t show as expected, we recommend contacting Apple Support here: Get Support

Let us know if you have further questions.

Take care.

Joseph_S.

Community Specialist

Dec 1, 2020 11:23 AM in response to JClary07

Hello JClary07.

You can use the steps here to manage contacts, but the contact will be added to the default account shown in the section titled “Choose a default account to add new contacts” here: Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support In the Contacts app when you tap the “+” in the upper right-hand corner, the new contact will add to the default account.

Let us know if you have further questions.

Take care.

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iPhone not showing Contact names on iOS 14