iPhone not showing Contact names on iOS 14

All of a sudden when receiving calls and looking at call history only the number is showing up even though I have the number in my contacts. Also, all of my messages just show the numbers not the contact names. Ive googled the issue and I have tried the following fixes with no results -


  1. restarted Iphone
  2. Signed out and then back in to iCloud
  3. Toggled contacts off and then on under iCloud


Contact names are showing fine on my iPad and MacBook no problem. Issue is isolated to my iPhone all of a sudden. Extremely frustrating... Any ideas?


[Re-Titled by Moderator]

Posted on Nov 2, 2020 1:36 PM

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Posted on Feb 3, 2021 8:09 AM

That didn't work for me, unfortunately. However, I did just chat with Apple and they had me reset my settings (this doesn't remove data, pictures or anything but it will reset things like your wallpaper, password, etc.) and that seemed to work so far. Afterwards I was also told (by someone who works at a US Cellular office) if you change your Language/Region to UK and then back to US it will fix the issue as well. I would've tried this option first before resetting my settings but oh well. Not a big deal! Hopefully others on this thread can benefit from this.

50 replies

Nov 6, 2020 3:29 PM in response to JClary07

Hello JClary07.


Welcome to Apple Support Communities. We understand that contacts names aren’t showing in Messages or in your call history. We are happy to help.


We have recently released an iPhone update. Please use the steps here to back up and update: Update your iPhone, iPad, or iPod touch - Apple Support


Then check for and install any carrier updates:

Update your carrier settings on your iPhone or iPad - Apple Support


Let us know the results.


Take care.

Dec 1, 2020 11:23 AM in response to JClary07

Hello JClary07.


You can use the steps here to manage contacts, but the contact will be added to the default account shown in the section titled “Choose a default account to add new contacts” here: Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support In the Contacts app when you tap the “+” in the upper right-hand corner, the new contact will add to the default account. 


Let us know if you have further questions.


Take care.

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iPhone not showing Contact names on iOS 14

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