iPhone not showing Contact names on iOS 14

I have the latest software and am having the same issues still. It didn’t start until I purchased the 12 pro. I’m also receiving text messages in the form of a group chat where is sends my message twice. It’s incredibly frustrating and I’m tempted to return the phone and switch to Samsung.

Hello JClary07.

Welcome to Apple Support Communities. We understand that contacts names aren’t showing in Messages or in your call history. We are happy to help.

We have recently released an iPhone update. Please use the steps here to back up and update: Update your iPhone, iPad, or iPod touch - Apple Support

Then check for and install any carrier updates:

Update your carrier settings on your iPhone or iPad - Apple Support

Let us know the results.

Take care.

Hello JClary07.

You can use the steps here to manage contacts, but the contact will be added to the default account shown in the section titled “Choose a default account to add new contacts” here: Manage and delete contacts on your iPhone, iPad, or iPod touch - Apple Support In the Contacts app when you tap the “+” in the upper right-hand corner, the new contact will add to the default account. 

Let us know if you have further questions.

Take care.

Hi JClary07.

We’re glad to hear that you can see the contact name in the notification. You have mentioned importing your Google Contacts to iCloud. You can do this by following the steps in the section titled “Add Contacts from third-party accounts” here: Set up and use iCloud Contacts - Apple Support You can also export your Goggle Contacts as a vCard and import them to iCloud using the steps here: Import a contact on iCloud.com - Apple Support

Let us know if you have further questions.

Take care.

Hello JClary07.

Let’s try adding a new contact to your iCloud and Google Contacts to test if the contact name appears as expected. If this contact still doesn’t show as expected, we recommend contacting Apple Support here: Get Support

Let us know if you have further questions.

Take care.

This happened to me and each time i would have to reset the phone. The last time I actually got to the root cause of the issue by looking at each contact in detail.

if you go into the message and tap under the number it gives you 3 options; Audio, FaceTime, Info.

Assuming you know who this number belongs to you can then select the “Info” option and select add to contact.

once this number has been added to the contact you can go back into the contact and tidy up the numbers. What worked for me was storing each number using the country dealing code i.e +44 7890123456 for the uk.

since doing this 3 months ago I’ve had no further issues.

Hope this helps!

This problem has happened several times for me. Seems like it happens once or twice a year. I fixed it by turning on and off some thing but I don’t remember… Contacts, messages? Each time I have to re-google the solution. I’m surprised that some of the Apple people are making such far off recommendations. Seems like the Apple staff support should truly provide an official response to fix this once and for all.

I starting having the same issue a couple weeks after upgrading to my iPhone 12 Pro. I only seem to be having issues with group chats that include both iPhone and android users. Old text threads are now split into two, but only on my iPhone. On my iPad there is still a single thread. Also my iCloud contacts continually have to be reset otherwise 1/3rd of my texts display only a phone number. Even after relinking my contacts incoming calls still display with a number only.

I am having similar issues. When I type a message, either to a single person or a group message, I see a circle with the initials of my contact, but a phone number shows up where it didn't before. Ans when I scroll through past messages, a phone number shows up instead of the contacts name, so it's a little hard to know who the message is from unless I click on it. To remove the phone number, I have to add that "new number" to my contacts, and I end up getting duplicates of the same number in my contact. The first number under mobile is (XXX)-XXX-XXXX and the duplicate new number I have to add is in this format +1(XXX)XXX-XXX.

Those working with Apple support, can you pass this on as I think this is another bug. I am using IOS 14.3.

Thanks.

I am having the exact same issues as everyone else and there is nothing that will solve the issue. If it does, it is only momentarily. I have the latest update as well. Never had this issue until I switched to the 12 Pro. This is incredibly frustrating!!!

That didn't work for me, unfortunately. However, I did just chat with Apple and they had me reset my settings (this doesn't remove data, pictures or anything but it will reset things like your wallpaper, password, etc.) and that seemed to work so far. Afterwards I was also told (by someone who works at a US Cellular office) if you change your Language/Region to UK and then back to US it will fix the issue as well. I would've tried this option first before resetting my settings but oh well. Not a big deal! Hopefully others on this thread can benefit from this.