Homepod suddenly can't access my Apple Music library.

Thanks for that! We had the same issue on one HomePod - the only one paired to an Apple TV. It worked for the default user on the Apple TV but not for other household members. Adding their accounts to the Apple TV solved it.

That's what is happening!

“I’m sorry I can’t find ** on Apple Music”

I had a word with support people,

They are like - apple is known to this issue which has been reported by many people past few days and will be fixed in the next firmware.

I hope that OTA rolls out asap...

There is always AirPlay as a workaround, but iTunes Match really ought to work with HomePod. Contact Apple Support or send Feedback - HomePod - Apple.

See also Remote control for HomePod, not using AirPlay - Apple Community.

tt2

Have you tried rebooting your router yet?

tt2

mcsun78 wrote:

Apple’s HomePod Team should look into this problem between HomePod & AppleTV.

Use Feedback - HomePod - Apple to share your thoughts with them.

tt2

Hello PugApocalypse,

Thank you for reaching out and using Apple Support Communities. We’ll be happy to help and provide some steps that you can try. You have done a wonderful job troubleshooting already on your own.

Let’s start by double checking your "Repeat" and "Shuffle" settings in the iOS Music app: Play, repeat, and shuffle music - Apple Support

Also, because there have been several updates, be sure that your iPhone and HomePod are up-to-date: Update your iPhone,

iPad, or iPod touch - Apple Support and Update HomePod - Apple

Support

If you still are unable to get your HomePod to play your shuffled music, we recommend that you contact Apple Support.

Take care!

Works here for me right now, but I sometimes find myself using Play X from Downloaded Music to force Siri to get things that are in my iCloud Music Library. I think Siri might be a little temperamental. It is worth sharing specific issues you have with Feedback - HomePod - Apple.

tt2

I've been having this problem for a while now, and it's very frustrating. I've tried the other suggestions: disabling the "Personal Requests", signing out and back in, reseting and reconfiguring - all to no avail.

I have an extensive iTunes library, and have been an iTunes Match subscriber since it was first introduced.

I have two HomePods, both with 14.4 firmware. They both exhibit this problem. I can't call out a song, album or artist. It just complains about "not finding X in Apple Music" - despite the fact that I'm not an Apple Music subscriber.

Here's the kicker for me, and what I might be able to add to the discussion - I *was* an Apple Music subscriber, until recently. I got 3 free months with the purchase of a car, then let it lapse. Since then, I've had nothing but trouble getting my HomePods to play music by voice command.

My suspicion? My Apple account has some flag that says "Apple Music ON but not subscribed" - the HomePod stops working with Match/Cloud Library as soon as it gets associated with an Apple Music subscription which has been canceled.

I strongly suspect that I could solve all of this by subscribing to Apple Music, but not only do I have a distaste for the recurring fee, I actually don't *want* it to play songs I don't have. I just want my library back!

In the meantime, I've resorted to streaming from my computer or phone for now. If this keeps up, I'll just abandon these HomePods altogether.

I have a HomePod that has been working great for over a year until recently last 3 days can no longer access Apple Music Siri states "Sorry there is a problem with Apple Music." I have a family plan to Apple Music with 4 iPhones, two IMACs, two Mac minis and multiple Apple TVs all able to access my Apple Music. But the one device I need to access via simple voice commands can't access my Apple Music. I have logged out logged back in rebooted HomePod and routers. Currently an expensive alarm clock. Any recommendations? Answers? Respectfully Joey

Yes, I think it is more and more becoming obvious, @PugApocalypse, that this is a software issue within Apple Music/HomeKit. I made the same experience, that when I get the music running after 5 and more frustrated tries it sometimes starts jumping through the titles without user interaction. It just jumps to the next title of the Album, stays there for 1 or 2 seconds, jumps to the next one, and so on. Funny though, I saw this behaviour on my Mac as well as on the iPad and iPhone from time to time. I really think this is a problem within Apple Music that just is more often seen on the HomePod (in my case almost every time).

Meanwhile I was able to see some additional issue. When I am streaming music to the HomePod minis via Airplay from my iPhone (as I can't get the HomePod playing my music by itself), the option to transfer the music back to the iPhone disappears many times. The iPhone is often no longer on the list. I've been regularly stuck with the HomePod mini having the tickmark but is not playing the music. The funny thing: Even rebooting the iPhone and HomePod mini does not kick it out of the faulty airplay connection. Sometimes if you leave it like this it suddenly starts playing hours later even if the iPhone is away. This is why I am regularly stuck to my home until after many reboots the iPhone is shown again in the airplay overview. This is really an annoying bug.

Harsh.

Having the same issues. Regardless of Apple Device, Siri can’t find music.

“I’m sorry I can’t find ** on Apple Music”

Everything was working fine until today. Incredibly frustrating on HomePod Mini and CarPlay.

Am an Apple subscriber. Have reset the HomePod and set it up from scratch. Signed in and out of Accounts. Turn off Siri / Music settings then On again.

Homepod is just useless via voice.

iPhone 12 will only play items from my downloaded library.

of course manually searching through Apple Music app, everything works fine.

Hoping it’s a server side glitch