blurry pictures on camera iphone 12 pro

After reading some of the replies on this thread I decided to contact Apple about it. They suggested I send in my phone for them to look at it. They decided it couldn't be repaired and they are replacing the phone. Once I get the new one I'll test out the cameras and update everyone.

I had to contact Apple services SEVERAL times (twice through chat, 3 calls and 2 in store sessions at the Genius Bar) to finally get a resolve. They run diagnostics and of course, find no issues with the software, but in-store associates could see the difference in photos taken with my 12 pro and 2 of the store models, but because the diagnostics found nothing, they couldn’t do anything for me. I pushed and pushed and finally got them to exchange it. Did a photo comparison once I got the new phone and it is noticeably different.

any of you reading this who have similar issues in the future.... PUSH PUSH PUSH until you get the help you want. I feel bad for the rest of us getting stuck with a sucky 12 pro camera for the next few years.

Having the same issue with my iPhone 12 Pro Max. Indoor phot’s are blurry, trouble focusing and extremely grainy. Will contact support or go to Apple store. Sorry I traded in my 11 Pro which took better pictures.

Hey guys, got my replacement iPhone 12 pro and the pictures are exactly the same. Grainy/blurry on the edges. Forget taking quick snaps of your kids, they can’t focus fast enough and the kids come out blurry. This blows

This is my exact situation. I upgraded from X in order to take better photos of my toddler. Every image looks like your example no matter how much light I turn on or still I am. I noticed the camera is very slow and gets hot. I bought two iPhone 12pro at once and my husband’s seems to be be fine. I am in the middle of an exchange within my 14days purchase. Let’s hope it’s just a hardware issue.

There are several new settings under the camera settings. I think that may be where the problem lies. I think What is happening is the auto focus and the adjustment for light keeps moving while we’re trying to take pictures. We need to be able to turn that off or reset it some **** and there’s bound to be an option in that long list of settings I just looked at. If anybody knows what the best settings are to prevent the camera from trying to auto focus or auto light adjust please let everybody know.

I’m glad you brought this up. On my XS I had the HDR feature off because I would take better pics. It would also allow for better editing afterwards. On the 12pro I tried the same thing but the differences are so minimal that I decided to keep it on. Needless to say I’ve messed around with the settings combinations so much that I finally came to the conclusion that it’s just poor cameras

When I bring into Lightroom to compare, the sky is completely blown out on the 12 Pro with not data to recover. Both images were focused on church doors to make capture.

Also just checked my wife's image was HEIC and mine was JPEG.

I did some further testing indoors. I took an image of a color chart and at all three settings .5, 1.0, 2.0 the colors matched. What I did notice was that upon closer look at focusing "square", on the.5 setting that it was "pulsating" trying to seek focus. I had to hold the focus area to lock focus. " firmware" issues or "operator " issue ?

Same issue here！Photos are also sometimes blurry when in portrait mode:(. My biggest issue is, when regular using the phone, especially in photos, the phone lagged and starts glaring and doing weird things like crazy:( it sometimes even pops out to homepage by its self... Pls help

I have this issue, but the photos from all lenses appear to be soft on my 12 pro max. I had an 11 pro max before this and it was superb. I'm a pro photographer so this particularly irks me.

Lens flares are incredibly bad as well - bizarre, like there's some sort of coating on the inside of the lens.

I've been chatting with apple support, and they've suggested I try factory resetting the phone as a first step. Happy to try that but I suspect the only solution will be replacement...

Apple have run a diagnostic, and of course, it reported no issues.

I chatted and was told to try a factory reset... been in person at the Apple Store for hours... been told I just don't understand cameras and everything was normal... Lol. Was told by the Apple Store that if their forced update to the latest iOS didn't fix the issue that chat would replace my phone... Chat refused and wanted to go through all the same things again.

That’s disappointing I hope they read the reviews. I thought this problem was going to be resolved in the near future as a software issue. I take close up shots of nature and this camera just cannot cope for all the reasons you say. I regret buying it. Thanks for your contribution to the discussion

Thanks for that. I actually pointed out this thread to the chat support person.

I wouldn’t be going to this trouble if there wasn’t something wrong. I have better things to do with my limited time.

I also send example pics to the support person.

Quite simply the images from this phone are unacceptable for such an expensive “pro” level device.

Exactly. My daughter has the 11 and I have the 12... side by side you can see the photos on the 11 are far more detailed & crisp... I have professional photographers in my family and have been around it my entire life, I know this isn’t right... it’s definitely a step backwards for a feature that supposed to be an improvement... they failed but on this one. Ive done Factory resets. Still crappy photos.