iPhone 12 OLED Screen Issue

So I had a call back from Apple today and they have confirmed they are aware of the issue and are currently investigating as they have had many reports about it, at the moment they are unsure if its fixable in software or if they will need to launch an Apple Service Program he was also aware that the Mini and Pro Max also suffered when I mentioned it.

He did assure me they would not dodge the issue and to keep an eye on the usual places for updates or to contact them again if I had any questions.

My 12 pro max has the same issue, so I think it must be affected.

also this thread is mostly just speculation and discussion about the issue to bring more awareness to the issue, so anyone looking for support should call Apple support.

Gotchya, I have contacted Apple myself and spoke to a Senior Advisor and raised the topic. I read an interesting theory that this could have something to do with MagSafe, as all the previous OLED iPhones do not have this issue on the latest iOS and therefore it would have to do something with a hardware change. Me personally, I hope it’s software related!

The panel in my max is in every condition better. No ugly yellow/green tint like the old 12 pro, absolutely no glowing at static pictures.

At the test with video https://youtu.be/AYtvehF9-Z8

the flickering is slitly there but much less on the max as on the normal 12. Backlight was around at 10 % backlight.

My speculation with two issues. The max has a panel from another manufacturer therefore the grey/green tint glowing is away. The flickering is maybe not a SW issue, but could been solved with SW.

I will stay with the Max. After two hours with it the iPhone SE (2020), the size of the SE (2020) seems to be like a iphone 5 because the max is realy big. I Believe in future I won‘t go back to an normal size.

is automatic brightness set? Il you disable it, the problem is less present (it appears only between 30 and 70% and the glowong disappears after a few seconds)... for this reason I think should be a software problem (nevertheless the Samsung panels have a better calibration than the other one)

I am very concerned of screen issues as well. I have an iphone X and the screen white and brightness is significantly better than my new 12 pro max (Regardless of any adjustments in the Accessability color tint section). I went into a store near me and their display was normal. They are sending me another but I can tell you for sure if it is the same issue I am returning it. Sad because I really wanted this phone. I will update if the new screen is normal.

Same thing here on boot and on dark screens either whole screen turns green or the scene I’m watching the blacks turn green or the top left corner and left side flicker green on black backgrounds as if the phone was damaged . And to think we were disappointed about this years features and with little innovation still get a flawed product .

You would think Apple would have fixed it within two weeks if it was software issue which is so widespread.

sounds like hardware issue then unfortunately, the question is how many iPhones are actually affected.

I saw a youtube video that iOS 14.2.1 is coming soon I fix three issues. Hearing aid bug, SMS group something and Lock Screen bug for iPhone 12 mini and screen flickering issues.

I don’t know how reliable this is.

https://youtu.be/YBn1TtBVnVw

Looking at the original picture when you compare iPhone 12 Pro and iPhone XS screens, you know where the green glow is, isn't this where the MagSafe magnets are located? Magnets could cause some interference and affect the screen, if this is the case then there's no way to fix that with iOS update, Apple will have to release new phones with some kind of shielding added...

I’m still thinking it’s a smear/smudge reduction technique that’s bugged as you first said. Just because if it was the magnets it wouldn’t matter if the screen was static or not, it would flicker constantly.

I just got a call from Apple. The support staff has now received a message from the engineers that they are aware of the problem and are working on it at full speed. Whether software or hardware is still unclear. A software update will either be released or an exchange program will be offered on support.apple.com in the near future.

That's good to know however if it's a hardware issue and every single iPhone 12 is affected, how long will we have to wait for Apple to come out with a solution, manufacture updated iPhones and distribute from China? Just thinking in the worst case scenario - it could take months...

Just got my iPhone 12 pro max replaced by Apple, they gave me a replacement unit which they said was "Re-Manufactured" but Im assuming with how new the Pro Max's are that its essentially a Brand New iPhone.

Currently I dont see any screen grey flashing with Autobrightness disabled, even when the screen is in motion. I will report back if anything changes but very interesting in that it could be a hardware issue.