iPhone 12 OLED Screen Issue

THERE IS A ISSUE WITH IPHONE 12 PRO'S LIKE MINE WHERE THE SCREEN IS FLICKERING AND USUALLY YOU WOULD NOTICE IT ON A DARK ROOM. AND THEY REPLACED MY IPHONE AND DID ALL THE RESTORE AND RESET AND STILL THE SAME. I JUST CAME FROM THE APPLE STORE AND SAID IT IS NOW A KNOWN ISSUE AND THEY WON;'T REPLACE IT NOW SINCE THEY GET THE MEMO, AND MAYBE THE UPDATE 14.4 WOULD FIX IT. AND THE ONLY SOLUTION THEY SAID FOR ME IS TO WAIT. PLEASE ACKNOWLEDGE THE ISSUE AND CHECK ON IT COZ I'VE SEEN ON THE APPLE SUPPORT FORUM THERE ARE TONS OF ISSUES REGARDING THIS AND MOSTLY ON THE OLED PANEL FOR THE PRO MODELS. THANKS

Exactly this! There is no anti smearing feature in iPhone 12’s, I’ve compared it to iPhone X and it’s exactly the same bad in both. So this is not an excuse for raised blacks.

It’s faulty screens (hardware issue) across all iPhone 12’s, there will be no iOS patch.

It's not hardware... Do you really think a certified Premium Apple Support provider would be lying to me? Especially since they received this information from Apple? I don't think so.

@reynard273

I still don't have my phone I suppose I'm gonna get it back tomorrow then I'll try to show it. It basically looks like greyish (faint green) tint when looking at black color in the dark. Basically pixels are not shutting off like they should and only happens below 100% brightness. This was already discussed many times before here. I myself wanted to know what are they going to tell me after they "serviced" the device and that's what I got as an answer. You can all calm down, stop comparing these serial numbers and stop asking for replacement devices because it's pointless.

I think we are mixing the issues here:)

warm / cool tone of the displays is totally different to blacks not switching off immediately.

Agreed , this year’s screen tone is calibrated to be on the warmer side. That has its own advantages and disadvantages ! But we shouldn’t mix that with the raised black /green tint issue. Apple may try to fix the issue of raised black/green tint with a software update , but be assured there won’t be a software fix coming to change the display calibration for this year . Some devices may be bit too warm than others, but they would fall under Apple’s manufacturing tolerance level ! That’s why we call it an display lottery ! It’s the same with all manufacturers, when you are shipping millions of units !

I know it was off-topic (just like part of this comment is going to be :) ). I was just replying to that one specific comment. I am not entirely bothered about the tint on my display. I am okay with it in most cases. I think it’s is a industry trend toward warmer display calibration. Even Samsung phones seem to be more yellow than their previous generations. I just stopped using the True Tone feature altogether. I think Apple should either fix it’s behavior or eliminate the feature altogether and and use that resources to improve other things. No point in making a warm display even more warmer.

To make it more on-topic, I can’t personally speak for other models in the iPhone 12 line up , but looking at this discussion all models have also been affected. I can tell you this problem of flickering and green screen is affecting all iPhone 12 Pro Max. I have personally tested 7 12 pro max , 3 of my own replacements and 4 from friends, and all of them have this issue. 5 of them manufactured at different factories and different weeks.

My latest 12 PM also has an uneven tint across the screen from top to bottom. The Apple store and online support both say even this is related to the same “backlight” issue as the green screens and are holding off on repairing or replacing the phone and they are advising all customers with “backlight” problems to keep updating their devices as Apple is trying to fix this software issue. When they are acknowledging that it is a defect but asking customers to hold onto their devices they better fix it soon.

Same here :

« this iphone problem is already known at apple.

it is expected to be resolved on the next update or replacement program that will be supported by Apple.

but at the same time, we don't force you to wait, we can change the device for you, except that it reappears in the devices we replaced too »

After sending back 3 iphone 12 pro max to apple...

I got one left and a new one arrived today cos the 4th one was the worst , ( the first 3 started with F2 and only had a gray tint that looks more of a green tint on photos.. but interestingly enough the last two i got, including the one i got today started with a G0 serial and both have a red tint, and thank god the one i had today i bereable, but i wanted to show you the difference between the 2 G0 models...

1st picture is on a black picture in photos app ( but it's the same results in other apps like google photos... ) with 20 % to 30 brigtness...

you can see on the pics a green tint but with my eye i saw more a gray one.. and the second pic is at 0% brightness that's were i saw this weird red tint for the first time on both of this models... some say serial number doesn't say much, but the first 3 i got started with F2 and never had this red tint at all...

here are the pic of the one i'm sending back to apple

And here are the pics of the one i've decided to keep cos i'm tired of making orders and get refunded , cos i'm pretty sure it is software as this issue cannot be reproduced on the models i had at max brightness...

I'm stupid.

Turn "Dim Lock Screen" off in "Do

Not Disturb" settings and your Lock Screen is back to normal. Still should be considered a bug though, this kind of behavior with pitch-black wallpaper is unexpected.

Well, that certainly doesn’t look like the usual raised blacks / green tint issue most people are experiencing with their phones. Never saw those prominent green bars before. Save to say swapping the phone is a good idea.

So weird , it's really not fixed on videos , yes on youtube for safari it's better, so at first i said to myself maybe it' the youtube app.. but just try this, launch an apple TV show like servant, and pause as soon as the video starts or as soon as the apple TV logo disappears and i can see something that wasn't present before this fix , the famous grey tint LCD style backlight but now it's stay forever on any video playing on the Tv app paused on a black screen. it's so weird cos by fixing the flickering on photos or boot , now they worsen the experience for video ... but i'm less worried cos the black bars on landscape on the TV app from Apple stays perfectly black... so this might be fixable via software too. cos it happens on apps, but not in safari on youtube ( but i was suprised to notice that youtube on safari offers me only 720 p max on a 4K video .... i thought the VP9 codec would work on safari too ??

@angealexeil, don’t worry you are not the only one who exchanged a lot. Many people in this group have sent back their iPhones including me, I did it 7 times and finally settled for the one with no tiny but with a slight glow, which is now gone except when you pull down the control center but it disappears very quickly, so for me this is already a huge improvement. I have perfect blacks in videos and photos at all brightness levels, so I am satisfied. But then I am also using a iPhone 12 mini 64 gb version and I can understand why people who have bought the more expensive versions expect a perfect device, and they should.

And I see some videos about upgrading iOS 14.5 beta 2 and it doesn’t fix all, it’s just have less time with the gray screen but it’s not solved totally. I just keep thinking that’s about a hardware problem and Apple just says that can fix it in iOS, and in next year fix this phone with display replace, like the noise in AirPods Pro the last year. That you cloud change your AirPods Pro if you hear electric noise.

I have a friend who have a iPhone 12 and her screen shows perfectly, due to that I thought that it’s a hardware problem and I went to Apple Genius Bar.

Hope your problem could be solved, good luck 👍

Do you have iOS 14.4 or 14.5 beta on your device?

I'm wondering that they now change the display and have good displays in the store, because my latest device is from 01/21 and it is better than every iPhone 12 Pro before, but it still has raised blacks on iOS 14.4, but not on iOS 14.5 Beta 2!

the best way to see it for example is to pause a video on a black screen on TV app in pitch black room and u flip the phone in landscape upside down, each time i do it with both new phones like others even on beta 2 i still got the flicker for a spli second, on other times yes i'll see it on black video when control center dissapear but sometimes it doesn't flicker and stays for a bit... but as i said it is reallt weird cos depending on the app you watch video the issue is different and the way to reproduce it is too . for example youtube is mainly fixed, except the hao effect with volume slider who seems to be a design choice, but on youtube sometimes you'll see the black bars on the sides flickering a bit a brightness under 50% when changing it . the only app i've found were despite all my efforts on all iphones 12 pro max i got at home is VLC , i copied a movie on it and despite moving brightness , switching the phone display by turning the phone , and nothing appears ... so i dunno if it's software or hardware .. it is really hard to know for sure... we will see with 14.5 final release as Apple finaly after 5 months recognize there is an issue...

Remember to check it after few days, As mentioned in an earlier posts that initially the replaced screen seems to be perfect but after a while they have noticed the "raised blacks".

If the spare screens are from the defective batch then replacing the screen won't solve this issue.

I know couple of people who got the screen replaced and they can still notice the "raised blacks", hence I decided to hold back and see how things unfolds in future.