iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2021 10:07 AM

SO after getting two brand new iphone 12 pro max, after ordering Like 9 models , i can confirm all fot this weird LCD like screen in pitch black room on a blakc wallappaer in full screen in photos apps ( to reproduce the issue easily ) or even by jut booting each phones out of the box in my bathroom with no lights on , ( you see this grey flicker...

I got 2 12 pro max today starting with F2 week 51 of production, like most of the ones i got , it's way better than the last one i got starting with G0... the issue is still present but barely visible specialy on one model + no yellow tint...

So i send pics to apple, and they confirmed to me THAT THEY DO NOT READ THESE FORUMS... AT ALL...

if u cant this minor issue ( in their opinion and i agree ) to be fixed , you need to call them and spend 30 min or 1 hour max with tech support and explain them all of this.. issue is software cos it never happen with brigthness at 100% and when the phone boot at first, the screen is perfect , you see the apple logo and then the grey flicker comes for a few seconds, it means that so cores components that initialize when booting up like all the sensor in the notch must be causing a little software bug that most ppl do not see.

they do have enough reports of this specific issue.. if all the people here were to call them maybe they'll will really look into the issue.. i've send pictures to them, spent some time with them, and it's the only solution for a fix to be coming ASAP.

hope most of you will calll them . otherwise they may fix it when 13 is released..

1,490 replies

Jan 11, 2021 5:16 AM in response to Giop_91

Like i said, i am keeping tabs on different factories using the info i find here and in Mac rumors and this way i can identify which one will have the green tint and which one not. At least until now i have been able to guess correctly. It seems like different factories are getting informed at different times and therefore once we find the week number of the not affected one, we can zero down on the factory using the serial number and voila.

Jan 12, 2021 11:45 AM in response to m4x1k

iPhone 12 pro F17 44 week

after two months of calling Apple and talking to the service centers in my area, I've almost lost all hope. yellow tint fixed with a mix of color filters and night shift but I have also green tint on a dark background .. Apple does not want to replace my iPhone because, so several people at Apple have told me, they are sure that the problem is software and Apple is working on a solution .. hopefully with 14.4 otherwise I'll sell my iPhone

Jan 13, 2021 7:46 AM in response to ifromduluth

All they need to do so that they use the smearing technique (because believe me scrolling the settings app while on full brighness, the smearing make the display look really less smooth) and mitigate the green tint is to reduce the time that the green tint stays on, from one second to a few miliseconds. The displays from iphone X all use a display that has 120 hz touch response (not to be mistaken with refresh rate), so it should be achievable. Finally i can put my head to rest that it is not a hardware issue, no matter whatever anyone says here.

Jan 14, 2021 1:14 AM in response to Micaltech

@Micaltech

i have the same experience. I sent 2 times to repair center and got back with replies the screen is not defect with checked by their tools. And once in Genius Bar in france same result. And I called 3 times reach senior advisor and got replied they will never replace my iPhone 12 Pro, never he mentioned a times to me, never. Hahaha. So I give up but I report him to customer service after that becuase his attitude and tone that he used is not right talk like this to a customer. So now I give up try to ignore the flickering and black raised screen 🙈

Jan 15, 2021 3:26 AM in response to ifromduluth

Just a Feddback about the 2 iphone 12 pro max i've ordered, i found out that the 14.4. beta 2 lessen the little gray flicker that happens and compared to the Day one Iphone pro max i've just returned today who had a yellow tinit , the screen are perfect, and the issue is still there but not bothersome at all. i'm fonna keep one of both after testing both devices extensively...

Jan 15, 2021 12:46 PM in response to GobiTodic

Same here.


1st Pro max:

Week 44 F2LD

Raised blacks below 99%, upto 0%.

Flickering with black videos below 80%. So much flickering that can strain the eyes.

Gaps on the left and top of the screen.

Returned after using for almost 2 Months.


Bought 2nd Pro Max yesterday:

Week 51 G0ND

Raised blacks below 20%, upto 0%.

Flickering has reduced a lot, but it is still there.

This time the gaps are on the bottom and right.


Which means they have made some improvements in the latest batches. But the problem is still there. Not sure why cant they fix it fully.

Not sure if I keep this one or return this and wait till March when there will be a fix.

Jan 21, 2021 4:28 PM in response to nlicalsi91

Totally understand you. The only problem with that is there’s no guarantee that all the iPhone 13s or 12 S will come out with perfect screens without any issues. I had three devices (2 x PM and Mini) all with slightly different (but generally good) screens, except they all suffered from raised blacks (only noticeable in pitch black room). Decided to keep the first Pro Max since apart from that it’s a perfect device. So either Apple fixes it via software or I will go to the store and get a replacement in about a year.

Jan 23, 2021 7:40 AM in response to amabile288

Both iPhone X and iPhone 12 have the same previewed picture, which is in dark grey color not in black/pitch black/pure black. The green glow gets stronger as the image being displayed goes nearer to darker colors. However, there’s no green glow when the image being displayed is pure black because of course, pixels would turn off if the image is black, therefore having no green glows. :) But still, having grey being displayed results to green glows. When other colors are displayed, I notice that the part of the screen having those green glow also glows a lighter color with regards to what color is being displayed on the screen. For instance, when I’m looking at a pure blue image on my gallery, the part of the screen with green glow makes the blue color on that part lighter than the rest. I’m sorry for a complicated explanation but I hope you understood it. 😌



Jan 23, 2021 11:08 PM in response to nlicalsi91

I hope fingerprint reader is not on the screen and on the power on button like the iPad Air 4! Having it on the screen will just cause more display issues not to mention worse screen uniformity from reviews of screens that do have fingerprint reader built into the screen!

I'm also using an iPhone SE atm since I returned my iPhone 12 and waiting for Apple stores to open back up to try and buy in person and return if new phone screen as bad as one I had. I don't know if I want to wait another year to replace the SE because even though it's ok the camera is way inferior and slower to focus than the on the iPhone 12!

To be honest think the majority of iPhone owners won't notice just as they don't notice true tone or nightshift automatically turning on and shifting colors majorly on the display.

The random flickering is what most will notice and complain about and even that only really noticeable at lower brightness.

Also doesn't seem to be iPhone 12 alone that has strange greenish glow in dark area since Samsung display that scored highest score also has it which makes me think it's an issue unique to OLED technology and how it deals with its green pixels near black. Further, when playing dark content (as in a nighttime video scene for

example), an unusual artifact appeared in dark areas — a flat green

shade creating a green halo effect, as seen in the photo illustration

below https://www.dxomark.com/samsung-galaxy-note20-ultra-5g-snapdragon-display-review-takes-top-ranking-from-its-brand-sibling/

Further confirmation that I probably made the right choice going back to the IPS display used on the SE, since I have 0 complaints as far as the display, goes since I got it which I can't say for the iPhone 12 in the time I had it :(



Jan 24, 2021 9:30 AM in response to Giop_91

I figured since the 11 was experiencing the green screen and it was resolved with an update, the 12 would be as well. I pulled the trigger 2 nights ago on a 12 PM and noticed that with a pitch black video on YouTube, I get a little bit of flickering in the top left corner of the screen that goes away after a few seconds.


Since I purchased the phone with a credit from the apple store and I paid nothing out of pocket, I might just keep it and wait for an update. Worst case scenario I get a replacement under warranty. If it gets worse, which it hasn’t so far, I will return it and wait until the 12s/13. But for now I love the phone.

Jan 26, 2021 9:07 PM in response to m4x1k

My problem I’ve noticed while watching Star Wars movies at Disney+ App in a completely dark room. The screen keeps a backlight, almost like LCD screen, on the opposite side from the notch.


I’ve tested with a full black image and the problem didn’t happen. But if there’s something on screen 1% lighter, the green light appears again.


My current iOS version is 14.4 (iPhone 12)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 OLED Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.