iPhone 12 OLED Screen Issue

Confirmed by Apple team over the phone or via chat? Unfortunately their support tends to say things with regards to issues that aren’t true in order to confirm your satisfaction with the interaction. Shipping dates are arbitrary and can jump up or back with no rhyme or reason. Check the serial number once you get confirmation to determine production date and factory. Best of luck on receiving a new good unit. I am on my third 12 pro unit and will try again in a few weeks.

Just to enlighten you, they accept returns and refunds if the purchase was made within 14 day period or during the holiday return period. What they don’t do is repairs and exchanges because they are still investigating the issue.

Sorry to say that.

They convince me at the first week after I got my phone and told me that the phone can be repair later at Apple store (after the lockdown and reopen Genius Bar) Then now it was past almost 1 month they rejected and refuse with no other reason keep telling me the screen is alright based on the analytic tool.

Come on, Apple 🍎. You are not with only 100 workers or developers. It tooks a month to discover the issue even we provide the remark ask you to test (at Genius Bar) and they replied sorry we don’t do that we just see on the data on our analytic tool. Even photograph image is provided and they told me sorry we can’t accept this becuase you might download this from somewhere 😂😂😂

alright then :) I have to use statement and law action to treat this issue. “Producer have to be ensure the product’s quality which are sold to public are identical, equal and standard to every buyer” otherwise it declaimed as defection product if one or small group of them are not identical to major. As Apple did not claimed any problem with other iPhone, I assumed only small or certain amount of iPhone12 with this issue which means defected.

If Apple make a brief announcement like Okay guys this issue is begin to be investigate and affected model : XXXX will get inform for further action.

Then I totally good with that at least they take the responsibility ! This is business ethic man ! I believe I don’t have to explain right what is business ethic 😅

Yea no worry I have all the copies of chat history and record :) so everything can be trace. Already scheduled a call with Apple customer service later in the afternoon.

But I think this is peanut for Apple as they used to get sued here in Europe each year 😅 for some acts/ fraud statement.

This is the only situation where I see green

When I Boot and Then turns black

following using the phone I do not see having a problem elsewhere

blacks are black

is this normal when the phone boots Green and then all is ok ?

is there anything else I can verify

I have until Jan 8

no issue completely black

no flicker or anything

but still if booting shows green for a few seconds and it’s soule not meaning it’s considered a faulty unit at this price in Canada I want a non defective phone

btw ordered this online can it be return in store ?

Hi,

thank you for your detailed info. May I know from where do you get this information? I know that BOE, LG and Samsung were the manufacturers and BOE is the new one. BOE also had some problems with production of the displays mad probably that is why there is a problem here.

The info I am concerned about is how do you know about the new production without faulty displays. I will wait until January to return my iPhone mini and then get a ew one to ensure that I have the latest production model. Hopefully it is fixed by then.

Hello, can people who have no problems with their device please share their device information with us. Manufacturing KW and serial number?

You can get the information on this website: http://www.chipmunk.nl/klantenservice/applemodel.html

My replacement device was manufactured in week 46 and will arrive tomorrow. I will report.

SN: F17

Greetings from Germany!

Hello, can people who have no problems with their device please share their device information with us. Manufacturing KW and serial number?

My replacement device was manufactured in week 46 and will arrive tomorrow. I will report.

SN: F17

Greetings from Germany!

I ordered my iPhone 12 Pro on Apple website on November 15th and I received it on the 25th. I noticed green tint issue in the Settings with very low brightness in a dark room.

It’s weird because for example I don’t see the green tint around the apple when the iPhone is powering on.

I tried the YouTube HDR black video and yes I noticed some flickering with very low brightness, but with a black png image on the screen I don’t see it.

I really don’t understand if it’s a software or hardware issue, if it’s hardware related it should be always there, shouldn’t it?

I also noticed that when you play a video that you have recorded with HDR it automatically adjust the brightness of the screen but I think that’s normal in order to see it in a true HDR condition, if you stop playing the video it turns back to normal brightness, it’s like when you open the wallet to scan some plane tickets or fidelity card. I don’t think it’s an issue.

My final thoughts: it really doesn’t affect my everyday usage but I agree with everyone when they say it’s a +1000 euros phone and it shouldn’t have these problems. I hope they will find a software fix or in the worse scenario Apple will replace damaged units.

I also contacted the Apple customer care on the phone and the Genius girl told me that Apple is aware of the problem and that the engineers are working to fix that with via software update, I assume that the update we are waiting for is not 14.3. They also told me that I have time until January to return my phone and ask for a completely refund and buy a new one, but still I don’t wanna do that because we don’t know what it’s actually wrong. I wanted to go to an Apple store for assistance but in Italy every Apple store activity is restricted due to covid restrictions and they just let you pickup a new phone if ordered online.

same here, my 4th replacement. previously had yellow/warm screens. and NOW this, between 100-0%, screen flickers, between black and grey. tired & disappointed, this was my first apple device. Never again, lesson learnt. talked to customer service again today, he said he cannot initiate replacement again now. i understand, will ask for refund now.

Updates //

Got called from Senior CS of Apple and he told me was the first time again he heard about this issue, but he very patient and told me maybe this is the issue that not detectable by the diagnostic tool apple. So he send me one link to update all related issue as proof (Video and image) and also got access direct to him, he will be the one who taking care about my issue :)

He will contact me in 2 hours. Will keep update later :)

SN: G0

Factory: USA

Production: week 48

I have some questions about this; how is it possible, I ordered 27th November end of week 48. I received the PM today (The Netherlands), but production date is before order date. Strange!

And also: does Apple produce iPhones in the USA? Or is it a remanufactured model??

No it's a total new order. I now have a 12 Pro and a 12 Pro Max.

The 12 PM has also raised blacks, but less green comparing to the 12 Pro.

Comparing to the 12 Pro, the display of the 12 PM is a less bright.

until a major YouTube won’t bring this issue up, I don’t think Apple will even pay attention to this issue. Apple sold millions of iPhone 12 , how many people actually know about this issue? 100-200? Lol