iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2021 10:07 AM

SO after getting two brand new iphone 12 pro max, after ordering Like 9 models , i can confirm all fot this weird LCD like screen in pitch black room on a blakc wallappaer in full screen in photos apps ( to reproduce the issue easily ) or even by jut booting each phones out of the box in my bathroom with no lights on , ( you see this grey flicker...

I got 2 12 pro max today starting with F2 week 51 of production, like most of the ones i got , it's way better than the last one i got starting with G0... the issue is still present but barely visible specialy on one model + no yellow tint...

So i send pics to apple, and they confirmed to me THAT THEY DO NOT READ THESE FORUMS... AT ALL...

if u cant this minor issue ( in their opinion and i agree ) to be fixed , you need to call them and spend 30 min or 1 hour max with tech support and explain them all of this.. issue is software cos it never happen with brigthness at 100% and when the phone boot at first, the screen is perfect , you see the apple logo and then the grey flicker comes for a few seconds, it means that so cores components that initialize when booting up like all the sensor in the notch must be causing a little software bug that most ppl do not see.

they do have enough reports of this specific issue.. if all the people here were to call them maybe they'll will really look into the issue.. i've send pictures to them, spent some time with them, and it's the only solution for a fix to be coming ASAP.

hope most of you will calll them . otherwise they may fix it when 13 is released..

1,490 replies

Nov 8, 2020 6:35 AM in response to bluegt

Yep can confirm I am experiencing this on my iPhone 12 Pro created a case with Apple and they are going to escalate it...


Seems no point changing the device at the moment as the replacement will almost certainly have the issue too, hopefully it is software which I think it could be as OLED is mature enough to not have issues like this unless there is a very large number of faulty displays in the supply chain.

Nov 12, 2020 3:47 PM in response to m4x1k

Apple, this smells like BOE and possibly LG to me. Mate 20 Pro ringing anyone's bell? I have this issue and I'm not happy. I have a Note 20 Ultra here and under the same test it's PURE black and can't tell the screen is even on. I'm guessing the bill of goods has the display in the top 3 for cost, but you cannot skimp on display. It's what we look at all the time. Now I have $1000 phone with a screen that looks like an LCD from 2012. I hope you can deploy some video drivers for this in the next release, but I'm thinking it won't get fixed 100 percent by software. Prove us wrong Apple. This topic is growing in visibility as I write.

Nov 14, 2020 10:22 AM in response to Sharule

Was in our MediaMarkt (german store/shop) today but couldn't compare the black level problem there because it's too bright there. But I was able to make the brightness completely dark once and completely bright once in the settings and switch off Truetone. What could be seen very clearly, regardless of whether compared to a 12 pro or a Max, on my display always the writing e.g. in the menu for SW there where 14.2 is always clearly darker !?


Either way, the display is not okay.


I have a return number and will send my iPhone back the next week. Next Saturday we will pick up a 12 pro max from the Apple Store. I hope that it is without errors. Think that the batch in the media market was good.


I will report.

Nov 14, 2020 11:14 PM in response to ankitm2105

I’m having the same issue on my Pro Max, the brightness is not that great with auto brightness turned off. And also the screen is jumping to higher than the max allowed slider brightness at times, maybe a Ambient Light Sensor Issue. Also as I have noticed, a lot of people are experiencing a warmer than normal display, I too have experienced this. I don’t know what they have done to this years line up but looks like they’ve completely botched the display

Nov 14, 2020 11:28 PM in response to Sguy7777788882222

Im not sure what they have done to this years panels, but seems more likely now that they could’ve run into more and more issues with their quality control due to the whole line up being OLED increasing the overall demand for the displays. The past three OLED iPhones displays have primarily been manufactured with Samsung so increasing the amount of manufacturers has seemed to have reduced the quality of the screens considerably.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 OLED Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.