iPhone 12 OLED Screen Issue

I also have this problem. I have exchanged my 12 Pro Max and the new phone has same problem. Screen flickering while it should be black, disturbing while watching videos in a dark room. Very dissatisfied that Apple would release a product that has such a great defect. This is a very expensive device that should be free from said OLED screen defects. I don’t know what to do at the moment but wait for a software update. I hope that fixes it or else what?

What’s bothering me the most is that not all of the iPhone 12s have this issue, and they are all running the same OS version. How is it possible that the glitch is there just for a few “unfortunate” units? I asked a friend of mine who got hers last week. She didn’t notice anything at all and hers seems to be working just fine!

Mine and my brother’s (both ordered last week online and unboxed brand new on the 24th of November) are detective.

Sounds like the first batch was faulty to me and Apple is trying to hold off servicing the glitchy OLED panels as they are convinced a software patch can fix the problem to some extent, but to me they are beating around the bush! Personal opinion... they should run a replacement program soon.

It's definitely faulty screens (a fault in the manufacture process) but Apple still hopes they can fix that with a software fix - but they can't.

I just hope that because of this issue their quality control is better now and the next batch will be with properly working screens - then I'll order mine. For now I'm not paying £1200 for a broken phone. Also on this forum there are some other very concerning issues with overheating and wireless charging not working...

Christmas Returns Policy

Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021.

https://www.apple.com/uk/shop/help/returns_refund

You can only see the green glow in complete darkness. You would never be able to tell whether or not demo units in a store have it. "Covering it with your arm" wouldn't be nearly enough in the middle of a bright retail store. I've tried to show people the problem by turning off all the lights in my living room at night and even the ambient light coming in the windows from street lamps Makes it hard to see. You need to be in complete and total darkness. Like, sealed room with no windows, can barely see your own hands, darkness.

This is why I keep saying people who claim not to have it just aren't testing properly.

Hello everyone, apparently this problem is well known, I am Belgian and I have exactly the same symptoms as you describe, with one difference or an one more thing 😉, personally when I am on a dark gray image (see below) with the brightness at at least a lighter vertical stripe appears in the middle right. (see photos under different sensibility to light).

When I put the black screen video (https://youtu.be/aXHcRiSK_ys), it starts to flash quite randomly, with the brightness setting between 50% and 70%.

Subject phone is a 12 Pro Max, ordered 11/12, delivered 12/01, SN: G0NDJJ6K0D55

Grey picture: (this is displayed in perfect black on the oled iphone screen after 12)

Result of grey picture:

Nope, for me at least this is not an issue. If at all this can be easily corrected in a software update. It’s just about calibrating the screen. But black pixels not turning off is more difficult to solve and thats why apple is taking so long to solve this issue.

At first glance I thought I had hit the jackpot as I was seeing pure black too.But I was wrong, in some cases you really think that your phone has no issue even in the darkest of conditions.You have to look really close.You can see the pixels turning green .Maybe one of your iPhone has a less severe issue but there will definitely be one same as my brother’s iPhone flickers more and mine is a little less severe.

Because they would lose the biggest opportunity for sales for Christmas.

Hopefully the new batch will be fine but no one knows when this will be.

And again, Apple didn’t say a software fix is coming, they only said not to fix these phones (because there is no fix and if they give you a replacement it will be broken as well), but people speculate (and hope) this is suggestion that a iOS fix is coming.

https://youtu.be/i_-RGpy5yE0

I used my aspc mirrorless camera with a F1.4 aperture, ISO 128000, shutter speed 1/60s.

The phone I previously had, I could clearly see the flicker when booting, it was of a slight green tint.

At this setting on my camera, it should capture close to, if not more light than human eyes.

I also filmed another video at a slightly brighter setting at 1/30s shutter speed if you wanna see. No visible flickering as well.

https://youtu.be/Fq__9oAa9Js

Updated: got my device back from Apple repair center .... technician claimed no issue. But when I start up my iPhone 12p again the issue come out on the Apple logo screen (before I restore my iPhone).

Then I contacted again Apple support (senior this time), nothing he can offer because technician will be the only one who decide they will change you a new device or not. The only thing he can offer agian is to send the device agian to the repair center which it will be the same result he said ....

Therefore now come to next chapter 🤭🤭 tommorow they appointed me to another call with customer service, and hope to find any solution ( addressing this subject to product liability - consumer law) . Will keep you guys posted again. #IPhone12Drama hahaha 😝

Yes totally agree.

There is a problem, but technician from

Apple keep denied and refuse to take further step to treat your device ( I went to Genius Bar and also mail-in repair both have reply me the same)

They are trying to push me away by telling me the system diagnostics tools show no issue. I know there is no issue with the diagnostic tools but dude ! Please rethink a little bit , if there is no problems why I keep contacting Apple support ..

and then senior advisor telling me sorry he can’t offer me much.. he can only do is (1)make another repair request.

Then i asked for exchange a new device or replace my screen; both options are rejected. He told me; if I want to new device then only way he can offer is TRADE-IN my iPhone 12 Pro 😅😅😅... then buy a new one. 😳😳😳

So end up I come with consumer law protection to address this issue. So let’s see tommorow for the “customer service call” 🙏🏻🙏🏻

Apple can ignore the problem for the moment but there is consumer laws which protect us against this type of behavior and if many people complain about the screen, they will have no choice to refund thé consumer or change the oled panel. There is also a significant risk of class action on the part of consumers who will receive a defective iphone during the holiday season. Apple has no choice to solve this problem.

My girlfriend got his iPhone 12 today. Manufactured in week 48. I looked at it in the completely dark room during the boot process and watched an OLED black test video on YouTube. Next to my 12 PM, the new iPhone 12 has no problem with flickering or glowing black pixels. It indicates pure black.

And yes: I know what the Issue looks like. My 12 PM shows even a black picture in full screen gray.