iPhone 12 OLED Screen Issue

Even advisors in Apple Chat Support are now confusing. Other advisors tell us that devices having such green tint issue doesn’t qualify for replacement and we must wait for the said fix from a software update. But recently, I tried to report the same issue of my device on the chat support again to ask for an update. I sent a photo of the issue and The advisor told me that my phone needs to be serviced since all troubleshooting steps are now done but none solved it.

I have hesitations if I would continue going to an Apple Authorized Service Provider (we dont have Apple Store here in our country) because 1.) AASPs in our country might reject my request for service since there is a said internal document from Apple that told its AASPs to avoid servicing phones having the issue and 2.) I am 500kms./300miles far from service centers and my efforts might be wasted.

Iphone 12 Pro Max also got the same issues. The screen gets green layer on the display under zero brightness and dark environment. I got pacific blue color Iphone PM and using it's default wallpaper (i.e also blue in color). You can easily notice the green tint on the entire screen. I also don't like the idea of repairing as I didn't paid for refurbished model and it devalues alot when I want to sell this in future.

1200 dollars phone and this is what you get... Probably Apple needs to fire their quality inspection team. IOS Version : 14.4

True Tone : OFF

Dark Mode: On

Outdoor Temperature : -2 Degree

Also reported another issue see below

https://discussions.apple.com/thread/252361282

I agree @Dhakku, it’s a hardware issue. We must stop believing what Apple Advisors are sayin on the chat support, that it’s only a software issue and is going to be fixed via updates. I don’t believe that. It has been over four months now and it seems that the said fix via software update would not come, same as what happened to OnePlus lol.

two days ago I was back in the apple store in Italy, they know the problem but they are absolutely forbidden to replace or repair it unless the iphone diagnosis signals the problem or unless apple does not declare that the problem is hardware .. they not replace it and tell you to wait for updates .. in my opinion the problem is not sotware but I can only wait because you can't do anything in italy

The color (blacks) of your app icons don’t change “magically” when you throw a different background image behind them. You perceive them (the contrast) differently relative to the brightness of the background image. That is why even good LCD displays (on a TV for example) can look entirely black to the human eye as long as there are a few other bright objects visible in the image. The moment you take them away and switch to a complete black image, your former (perceived) perfect black would “magically” turn into a dimm grey. So in that aspect, your panel is fine.

I noticed that for the first time 3 weeks after getting the phone. I tried to open a video which is just true black and I noticed something interesting. When you first put it in full screen you will indeed see this glow. Few seconds after the display will indeed turn to true black. It's almost like the display is trying to correct it.

For me it’s only partly fixed.

When the ui has a pure black background (IE: Settings/Software Updates or inside a Note in dark mode) It it fixed but when the ui has another colors in it, it’s still broken (IE: Notes List, Watch App)

You can notice it in the apps by scrolling to the bottom and forcing the elastic effect.

In the pure black youtube test (https://youtu.be/aXHcRiSK_ys) it looks fixed when it’s displayed in fullscreen but when the video is not fullscreen and there’s more elements in the ui you can see the blacks flicker.

It’s very frustrating.

Apple please, get your sh**t toghether, these are supposed to be flagships.

i agree. it's not acceptable, that's why i think i may have to return to them my 8th iphone 12 pro max, and order a new one to see if maybe the issue has been 100% fixed on iphone you order from now on, the issue is that i 've noticed that the last 2 iphones 12 pro max ordered 6Th of February , were made in week 51.. so they are not even made from a more recent time...

does someone knows if the latest batch of iphone 12 like made near the end. of january or february are still affected too ?

cos yeah i was happy to see that it's partially fixed, but you can clearly see that it's a weird fix , watching the apple logo changing 3 times it's own hue when u boot it up...

yes the weird gray band on landscape in youtube appeared since day one on my 1st Iphone pro max and The 7 others i had and it's still there.... i think it's a bug with youtube app cos i'm sure other video app whu can show the volume while playing while not reproduce the issue.

this 14.5 beta 2 update greatly fixed the issue on photos to me , but when on youtube watching any dark video, it's okay but as soon as i invoke control center to change brighness at any level ( even at 100% that is weird.. ) when the control center is gone i can notice the grey or green flicker for a split second and then it swtiches to perfect black... i will do more test. and i've ordered my 8th iphone pro max to see if i got a newer model , the 8th one i got can still be returned until the 23th.

thx @ifromduluth

So about the new iphone 12 pro max i got it's serial start with G0, instead of F2 , less yellowish tint , still from week 51.. but the issue is less present compared to the F2 models but still here after updating to 14.5 beta 2 specialy on videos app... but i'm gonna settle with this one now, cos i think otherwise i'll never take time to fully enjoy the iphone... lol

I can confirm! I sold my iPhone 12 and got a 12 Pro last week. I checked on Chipmunk Klantenservice and it says my unit was produced on the 3rd week of January, less than a month ago. It sill has raised blacks although it’s much less noticeable, as well as an annoying bug causing the Apple logo to flash and disappear at startup. Not a big dal as I read it’s a software glitch that should be gone once installing iOS 14.5.

Apple definitely lost its attention to details.

ye^i can confirm that one of the 9 Iphone pro max i have , one had this weird bug of the apple logo flashing and reapparing.. but from waht i heard it's fixed on 14.5 beta 2.

'im still happy to have order a9th phone, cos the yellowish tinit that is present on all the units i have, i've noticed that the G0 models have a less yellow tint. but the fact that the problem still can be noticed on some video apps, even by not moving brigtness just by switching to the other landcape mode in some apps, u can see a quick gray flicker but it's really quick and not very annoying. but i'm sure it will be fixed cos after further testing one app doesn't reproduce the grey flicker issue it's VLC when u copy movies on it. and it's weird cos each video app behaves differently , some exibit the issue when exiting control center after changing brghtness but it's for a split second.. and if u do test this during the day i noticed that even in a pitch black room. , you need 5 minutes to get your eyes to accomodate and to see the problem , but i guess the final 14.5 will fix the remaning grey flicker issue on some videos..

personally no no issue when the screen dims after 1 minute on both iPhone 12 pro max i have... maybe u should restore the phone?

I was wondering something , did most of us who have these issues ordered only the new blue navy pro or pro max ??

cos i thought maybe apple knew that like the 11 the color that was new , was gonna be the best seller, and maybe they put their lowest quality screens on these, maybe if i would have ordered a black iphone, or a gold one the issue would be 100% fixed even on videos ?? cos some ppl says that the issue is 100% fixed even on videos...

can we get some feedback on this ?

just out of curiousity ...

Just talked to them.

I have an appointment to have mine and my girlfriend’s 12 pro checked at the apple store. From what I’ve talked with the service guy, I think they’re going to replace the screens to get it fixed.

If it’s indeed an issue related to hardware, which it seems to considering they are starting to replace the screens now, I don’t understand how they haven’t still fixed the issue at manufacturing ! Few people have commented that the 2021 batches also have the same issues ! Really weird !