Level 1

104 points

iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.

My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE

And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.

That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Top-ranking reply

angealexiel

Level 1

19 points

Posted on Feb 9, 2021 10:07 AM

SO after getting two brand new iphone 12 pro max, after ordering Like 9 models , i can confirm all fot this weird LCD like screen in pitch black room on a blakc wallappaer in full screen in photos apps ( to reproduce the issue easily ) or even by jut booting each phones out of the box in my bathroom with no lights on , ( you see this grey flicker...

I got 2 12 pro max today starting with F2 week 51 of production, like most of the ones i got , it's way better than the last one i got starting with G0... the issue is still present but barely visible specialy on one model + no yellow tint...

So i send pics to apple, and they confirmed to me THAT THEY DO NOT READ THESE FORUMS... AT ALL...

if u cant this minor issue ( in their opinion and i agree ) to be fixed , you need to call them and spend 30 min or 1 hour max with tech support and explain them all of this.. issue is software cos it never happen with brigthness at 100% and when the phone boot at first, the screen is perfect , you see the apple logo and then the grey flicker comes for a few seconds, it means that so cores components that initialize when booting up like all the sensor in the notch must be causing a little software bug that most ppl do not see.

they do have enough reports of this specific issue.. if all the people here were to call them maybe they'll will really look into the issue.. i've send pictures to them, spent some time with them, and it's the only solution for a fix to be coming ASAP.

hope most of you will calll them . otherwise they may fix it when 13 is released..

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1,490 replies

m4x1k Author

Level 1

104 points

Nov 5, 2020 11:22 AM in response to gravity44

Yep, my girlfriend didn’t even noticed that before I showed it to her, now she sees this glowing everywhere too.) Probably most of people just think it’s normal OLED behavior. I contacted my country support and they take this problem on some force control or something. I’m really hope it can be fixed by software. Right now it’s uncomfortable to watch movies at dark room — my black colors either blinking or shows as dark grey.

Nov 7, 2020 1:22 PM in response to m4x1k

I can confirm this problem. Three iPhone 12 Pros (2 in Germany and 1 in the USA) have this problem. It’s really a bummer how such an expensive phone has such a major problem with the display. My iPhone 11 Pro was perfect. I’m returning it and hope the iPhone 12 Pro Max does not have this problem!

MikeM97

Level 1

4 points

Nov 7, 2020 5:05 PM in response to m4x1k

I’m having the same issue here, when my iPhone 12 Pro is below 100% brightness the pixels do not turn off when showing true black colors, instead I get a kind of grey/green light similar to what an LCD display shows.

hkyin

Level 1

4 points

Nov 8, 2020 5:31 AM in response to m4x1k

Having the same issue on my 12 pro and my dad's one, and they will flash when watching black video with under 70% brightness. I have checked my old xs and x, both of them do not have this kind of issue. It's so weird.

_synched

Level 1

4 points

Nov 10, 2020 6:39 PM in response to m4x1k

I have the exact same issue and its driving me nuts. We don’t have Apple Stores here where I’m currently at so I have to go thru the “authorized resellers”. I’m not sure if I should take it or wait for and update.

Nov 13, 2020 7:56 AM in response to m4x1k

I don’t know if I’ve become blind since last then. I can’t see the problem anymore unless I load the video linked in here. In photos and settings it’s gone for me? i can see it turn a bit grey in setting when scrolling, but as soon as I stop scrolling it turns completely black. So I guess it have something to do with smearing.

m4x1k Author

Level 1

104 points

Nov 13, 2020 8:19 AM in response to Grumlingen

https://youtu.be/AiIKva2huqk

This is my phone. Second one glowing too. Can you record your screen in a clock app? I can see a difference in videos, it became less flickering but the problem is still there. I’m waiting for an official answer about this problem, if this is hardware then I want my money back.

jyewoon

Level 1

4 points

Nov 13, 2020 9:46 AM in response to akirah1122

I talked to the apple support and they have asked me to Restore my Ip12 pro to factory setting but i don't think that work neither ...... going to contact them again later this weekend... as we are in lockdown again, therefore Genius Bar is closed in my city :(

Someone maybe can confirm if the Iphone12 proMax's screen works well ?

Nov 14, 2020 7:59 AM in response to David2762

I recieved my iphone 12 pro max yesterday. It has the same issue, once the brightness < 90% it can not show complete black at all. I asusme it a harware issue due to the new magnet at the back that cause the issue. When i put my phone on my macbook screen it also casue the screen to act abnormally. :/// I am considering returning the phone. It should not be occuring on a such premium phone tbh. Hope your max does not have the issue tho

Nov 14, 2020 8:49 PM in response to Sguy7777788882222

After posting my comment along with the pic today, I read all the posts and noticed that a lot users are facing Auto brightness issue on iphone 12 too. Tried this on my wifey's 12. While the brightness levels looks ok on her phone auto adjustment for brightness doesn't work. The only time it works is when the toggle is switched on. After that it doesn't respond at all..seems like a lot issues on iphone 12. I was hoping that I will upgrade from pro to pro max but looks like we got issues there too..

marcpodi

Level 1

4 points

Nov 14, 2020 9:10 PM in response to Sguy7777788882222

I remember LG had issues with their OLED screens before. Never heard any problems with regards to Samsung made panels. nd since you've mentioned iPhone mini has Samsung made panel, I will reopen the box (later to be refunded) and then check that. I will report my findings here.

marcpodi

Level 1

4 points

Nov 14, 2020 10:48 PM in response to m4x1k

I'm also thinking it's an aggressive burn-in mitigation by the operating system. Who knows though, Apple should comment on this now. Maybe they will comment next year after the holiday return period. LOL.

marcpodi

Level 1

4 points

Nov 15, 2020 1:10 AM in response to m4x1k

I'm surprised that no tech vlogs published this issue yet. Are they being controlled not to? Or just afraid they will lose something? I hope jerryrig or EAP picks up and make a video out of this. They should test it other than those useless drop tests.

Nov 15, 2020 1:46 AM in response to marcpodi

It would be really great when a popular with many followers would confirm and published the video.

What are 100 or 1000 complained customers/users for Apple, maybe only a statistic number like 0,0xxx%. Also to less to fix as fail solution, because they do not see it as an issue. Seems to be a normal fluctuations.

marcpodi

Level 1

4 points

Nov 15, 2020 1:53 AM in response to akirah1122

A influencer would definitely trigger his/her followers to check their screens. This is a major part of their hardware/software that's having an issue. I still remember what Phil Schiller said during iPhone X unveiling: "... OLED display great enough to be in an iPhone."

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iPhone 12 OLED Screen Issue