iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2021 10:07 AM

SO after getting two brand new iphone 12 pro max, after ordering Like 9 models , i can confirm all fot this weird LCD like screen in pitch black room on a blakc wallappaer in full screen in photos apps ( to reproduce the issue easily ) or even by jut booting each phones out of the box in my bathroom with no lights on , ( you see this grey flicker...

I got 2 12 pro max today starting with F2 week 51 of production, like most of the ones i got , it's way better than the last one i got starting with G0... the issue is still present but barely visible specialy on one model + no yellow tint...

So i send pics to apple, and they confirmed to me THAT THEY DO NOT READ THESE FORUMS... AT ALL...

if u cant this minor issue ( in their opinion and i agree ) to be fixed , you need to call them and spend 30 min or 1 hour max with tech support and explain them all of this.. issue is software cos it never happen with brigthness at 100% and when the phone boot at first, the screen is perfect , you see the apple logo and then the grey flicker comes for a few seconds, it means that so cores components that initialize when booting up like all the sensor in the notch must be causing a little software bug that most ppl do not see.

they do have enough reports of this specific issue.. if all the people here were to call them maybe they'll will really look into the issue.. i've send pictures to them, spent some time with them, and it's the only solution for a fix to be coming ASAP.

hope most of you will calll them . otherwise they may fix it when 13 is released..

1,490 replies

Nov 15, 2020 6:57 AM in response to Knyy

Interesting, I still experienced the issue when I upgraded to iOS 14.3 beta, pretty much no difference. I had many calls with Apple Support and they have no idea what’s going on, but got a Genius Bar appointment scheduled for tomorrow, so let’s see if the engineers know anything (I’m assuming not). It would be somewhat tolerable if it was only in static applications like photos and clock, but the fact that YouTube videos in 16:9 flicker quite severely is definitely not okay.

Nov 19, 2020 1:59 PM in response to m4x1k

My issue is screen related but different. When typing, my iPhone 12 Pro screen will randomly flicker and say I’m typing and hit the ‘y’ key; instead it will type the number 6 as if I’ve hit the ‘123’ button. Or i may type and other numbers come up eg 5 instead of ‘t’. Very annoying and so random. Anyone else having this issue?

happens alot more on whatsapp, probably because i use that a lot & twitter too.

Nov 22, 2020 8:59 PM in response to m4x1k

Hopefully not every iPhone 12 is affected. I have had one iPhone 12 Pro replaced for compass issues and I don't think that one had a green tint.


This problem occors most of the time. Sometimes it flickers. Definitely more noticeable in darker conditions with screen brightness down. Seems to happen worse on screen refreshes.


I just want a beautiful black oled screen to look at when I wake up in the middle of the night. Not a green glow burning my eyes. 😋


Seriously, please fix.

Nov 24, 2020 2:58 PM in response to m4x1k

Adding my name to the list of affected users. 256gb 12 pro max (UK based)


I first noticed flashing in the black border when watching a YouTube video in full screen, then downloaded a black image, viewed it in the photos app, then noticed the screen wasn’t completely black immediately when doing full screen.


Issue doesn’t occur at 100% brightness as others have mentioned.

Nov 27, 2020 6:32 AM in response to m4x1k

at first i noticed the yellow tint compared to my iPhone X and now i've noticed that too , it happens not to often and you have to be in complete darkness to see it, but it's not tolerable for a 1609 euros phone .. so i dunno what to do cos i'm sure most of them if not all them are plagued by this issue, i do not want to subscribe to Applecare +, do you guys it's not necessary cos either way apple will fix the issue via software or do a recall ?

thanks and Regards from France.

Dec 2, 2020 7:58 AM in response to SantiProMax

Sorry but how can I believe that they actually have a software fix coming when they said nothing official for a month now.


On a scale where every single iPhone 12 is affected they should at least say if it's software or hardware issue and give us an estimate when it's going to be fixed. Otherwise they're just delaying/ignoring the issue so people that are unaware will still buy the faulty iPhones...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 OLED Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.