iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2021 10:07 AM

SO after getting two brand new iphone 12 pro max, after ordering Like 9 models , i can confirm all fot this weird LCD like screen in pitch black room on a blakc wallappaer in full screen in photos apps ( to reproduce the issue easily ) or even by jut booting each phones out of the box in my bathroom with no lights on , ( you see this grey flicker...

I got 2 12 pro max today starting with F2 week 51 of production, like most of the ones i got , it's way better than the last one i got starting with G0... the issue is still present but barely visible specialy on one model + no yellow tint...

So i send pics to apple, and they confirmed to me THAT THEY DO NOT READ THESE FORUMS... AT ALL...

if u cant this minor issue ( in their opinion and i agree ) to be fixed , you need to call them and spend 30 min or 1 hour max with tech support and explain them all of this.. issue is software cos it never happen with brigthness at 100% and when the phone boot at first, the screen is perfect , you see the apple logo and then the grey flicker comes for a few seconds, it means that so cores components that initialize when booting up like all the sensor in the notch must be causing a little software bug that most ppl do not see.

they do have enough reports of this specific issue.. if all the people here were to call them maybe they'll will really look into the issue.. i've send pictures to them, spent some time with them, and it's the only solution for a fix to be coming ASAP.

hope most of you will calll them . otherwise they may fix it when 13 is released..

1,490 replies

Jan 8, 2021 12:57 AM in response to MichaelVC

Same in England when I called the online sales to return my iPhone 12 Pro Max - the guy on the phone didn't comment about the green glow but said he's got an iPhone with a white screen, not yellow, and didn't know what I'm talking about and said he can get me a phone with a white screen - if he doesn't know the issue then how can he be sure he doesn't have a yellow tint? No thanks, it's going back and I've ordered 11 Pro instead.

Jan 8, 2021 4:56 AM in response to ifromduluth

I understand your point but believe me the yellow tint is horrible to look at, compared to my previous X from 2017 it’s a nightmare. X display is perfect and it’s 3 years old. Have not checked the green or black pixel turn of on unit in store, that’s true. I tried the trick with the filters but this drastically changes max brightness wich you have to increase manually resulting in battery to drain much quicker, this is in my opinion not a solution but a workaround and should not be the case on the 12 series.

Jan 8, 2021 5:16 AM in response to MichaelVC

I agree, the yellow tint looks really bad and you shouldn't have to waste time trying to fix it yourself by changing hue and using workarounds.


This is basic functionality and apple was doing it fine so far with all previous iPhones so the best iPhone that they've ever done (iPhone 12) should not have a FAULTY SCREEN! Especially for this price tag.

Jan 8, 2021 5:41 AM in response to i_Mike

Amen to that. Totally on the same page. Their calibration of whites is completely off and cannot be fixed with software so it’s manufacturing thing and so a flaw in the design.... such a shame voor this expensive brand. This is the last iPhone I ever bought, the most expensive one too but I just hate the screen colour so unusable for me and my eyes. Even my son s iPhone 6s has a nicer lcd panel to look at :-). Will stick to my X till it dies end the buy another brand with perfect screen. Fed up with the fact that Apple doesn’t recognise this as an issue.....but for many people it is clearly an issue.

Jan 8, 2021 5:50 AM in response to MichaelVC

Guys this thread is specifically about the green tint and flickering issues. but it is slowly turning into a 65 pages of various apple rants. Can we keep the topic limited to the issues at hand? inacurate whites, true tone feature, apple now vs apple then, are not a part of this problem. I’m following this thread to see if anyone has any update about the first two issues, or to help people having the same issue. But having to read through all these irrelevant posts is making it really hard to get any useful information out of this place which totally goes against the purpose of the thread in my opinion.

Jan 8, 2021 6:00 AM in response to MichaelVC

It is not my answer or your answer or anyones answer. I’ve been here from day one. and lately i am going through 20-30 posts every day with a really small percentage really has to do anything with the actual problem at hand. You’re free to speak your mind of course, if you have anything to say about the issue that this topic was created for, or if you are somehow contributing to the people having that problem in anyway, go ahead. These are not my rules, it’s just common sense. my message was not to you alone, don’t take it personal.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 OLED Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.