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iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

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Question marked as Top-ranking reply

Posted on Nov 5, 2020 11:23 PM

Lots of people in Korea have this problem too, I just hope that it can be solved by software update.

When I boot up my iphone 12pro, and when I watch dark video especially including black color, the OLED doesn't show me the complete black color. I really hope that it is just a software bug and can be fixed by software update.

1,490 replies

Nov 11, 2020 11:03 PM in response to m4x1k

Same issue for both of my 12 pro. The first one showed the same symptom at higher brightness. Did a exchange today, the second one just like the 12 you have, it generates light at any brightness lower than 90-100%. Both machines were made from the same factor with the F17 S/N. So I'm not sure if this is a hardware or software problem.

Nov 12, 2020 3:47 PM in response to m4x1k

Apple, this smells like BOE and possibly LG to me. Mate 20 Pro ringing anyone's bell? I have this issue and I'm not happy. I have a Note 20 Ultra here and under the same test it's PURE black and can't tell the screen is even on. I'm guessing the bill of goods has the display in the top 3 for cost, but you cannot skimp on display. It's what we look at all the time. Now I have $1000 phone with a screen that looks like an LCD from 2012. I hope you can deploy some video drivers for this in the next release, but I'm thinking it won't get fixed 100 percent by software. Prove us wrong Apple. This topic is growing in visibility as I write.

Nov 13, 2020 7:56 AM in response to m4x1k

I don’t know if I’ve become blind since last then. I can’t see the problem anymore unless I load the video linked in here. In photos and settings it’s gone for me? i can see it turn a bit grey in setting when scrolling, but as soon as I stop scrolling it turns completely black. So I guess it have something to do with smearing.

Nov 13, 2020 9:46 AM in response to akirah1122

I talked to the apple support and they have asked me to Restore my Ip12 pro to factory setting but i don't think that work neither ...... going to contact them again later this weekend... as we are in lockdown again, therefore Genius Bar is closed in my city :(


Someone maybe can confirm if the Iphone12 proMax's screen works well ?

Nov 13, 2020 11:46 AM in response to m4x1k

I reported the same thing happened on my 12 pro and ordered another max to check if that also happens on 12 pro max. I just received my 12 pro max today and there is no such behavior on the brand new 12 pro max. I doubt that the max uses different panel provider compared against 12 pro. If it’s a software issue, it should happen across the whole line.

Nov 14, 2020 10:22 AM in response to Sharule

Was in our MediaMarkt (german store/shop) today but couldn't compare the black level problem there because it's too bright there. But I was able to make the brightness completely dark once and completely bright once in the settings and switch off Truetone. What could be seen very clearly, regardless of whether compared to a 12 pro or a Max, on my display always the writing e.g. in the menu for SW there where 14.2 is always clearly darker !?


Either way, the display is not okay.


I have a return number and will send my iPhone back the next week. Next Saturday we will pick up a 12 pro max from the Apple Store. I hope that it is without errors. Think that the batch in the media market was good.


I will report.

iPhone 12 OLED Screen Issue

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