iPhone 12 Pro Ringer adjustment issue

When trying to adjust the ringer on my iPhone 12 a red with line crossed it shows up I need help to fix it. I used the setting and the ringer it all the way up but don't get sounds

I’ve been wondering why my volume buttons aren’t working on my iPhone and by accident I just realised they seem to be controlling the volume on my HomePod linked to AppleTV. Nothing in AirPlay and cannot work out how to make the volume buttons work for the actual phone. Any chance you are connected to another Bluetooth or airplay device?

this is affecting 3rd party apps and everything. BBC Sounds, Apple Music, Shazam, everything

1. Go to Settings .
2. Tap Sounds & Haptics (on supported models) or Sounds (on other iPhone models).
3. Turn off Change with Buttons.

Hello Vadivelur,

Thank you for using Apple Support Communities!

We understand from your post that you are having to adjust the ringer volume in the Settings. Are you able to adjust the sound of the ringer volume from the Control Center or from your headphones?

Adjust the volume on iPhone - Apple Support

In regards to not being able to hear sound when playing music, this article may help:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Best Regards.

I had the same problem and found this website helped me out: https://www.howtogeek.com/328610/how-to-control-both-ringer-and-system-volume-with-the-iphones-volume-buttons/ I think I t’s simply that you need to toggle the switch on the ‘Change with buttons” option in Settings > Sound & Haptics (scroll down to find this option). I hope this helps.

Delme is spot on!!

If you have this problem and also have Apple TV or HomePod etc then the volume / switch button issue will be due to a glitch in the last pairing.

It can be tricky to sort out which device pairing is causing the problem so easiest fix is ... embarrassingly ... turn phone off and on again.

After this the audio settings on my phone work perfectly again.

(iPhone 12 Pro on version 12.3)

Happy Days!!

If anyone is having the issue of the volume being adjusted in their car. When your Bluetooth device (phone) is connected go to settings>Bluetooth then hit the “I” circle next to the name of the device. Here you can change it to car stereo that should make the phone correctly recognize it.

I had an issue where even with the correct settings my volume keys didn’t change the ringer volume at the Home Screen. I figured out it was because my phone was charging. When I unplugged the charger it worked fine. I didn’t put it together immediately because I only did it before I went to sleep and right when I woke up, both times my phone is on the charger. Hopefully it’s something simple like that.

Vadivelur,

If the up volume button is not working, the steps from this article may help:

If a button or switch isn't working on your iPhone or iPad - Apple Support

Regards.

Thank you - this is the most simple answer, and it worked!

You are very welcome. I forgot to mention power-cycling the device was the resolution.

I’m having a similar problem too. My sound mutes when I use the volume up or down keys. The change button on/off doesn’t impact the outcome. Any ideas for me?

There is a switch above where you turn the ringer up and down, make sure it is on (it is not orange). It fixed my problems. Good luck

LOL. Yes, that is on.