iOS 14.2 intercom issues

We updated to iOS 14.2 today. One 4k Apple TV, one HomePod, an iPhone 11 Pro Max, Apple Watch series 6 (7.1), and iPhone XS Max.


Using the HomePod to send an intercom message shows up on the iPhones and watch.


The 11 Pro Max shows three recent intercoms and plays through them all. The intercom notification on the Lock Screen lays under the status bar, so the X is under the battery indicator.


The Apple Watch receives the intercom but the buttons do not respond to any taps. I can dismiss the notification but that is all.


The iPhone XS Max only shows the most recent intercom but never plays any audio. It can play music, ring tones play, but the intercoms are silent.


Anyone else having issues? I have rebooted devices to no avail.



iPhone 11 Pro Max, iOS 14

Posted on Nov 5, 2020 6:20 PM

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Posted on Nov 8, 2020 1:02 AM

Had the same issue and resolved.

on the device that is only showing ‘never’ go into the privacy setting, location services and then come down to HomeKit. If this is set to never then it stop you changing the status. Change this and go back to the home setting in HomeKit and you’ll be able to change the notifications.

hope that helps.

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22 replies
Question marked as Top-ranking reply

Nov 8, 2020 1:02 AM in response to Kelemor

Had the same issue and resolved.

on the device that is only showing ‘never’ go into the privacy setting, location services and then come down to HomeKit. If this is set to never then it stop you changing the status. Change this and go back to the home setting in HomeKit and you’ll be able to change the notifications.

hope that helps.

Nov 21, 2020 8:21 PM in response to Steven W. Riggins

That worked. But truly it shouldn’t be like that. Nor should you somehow have to guess that you have to turn location services on for the intercom to work. That doesn’t make any sense? And even now, I have one device that it’s not working on, despite location and notifications being on. It would be hard to find a bigger Apple fan than I, and even I get irritated by the stuff.

Nov 25, 2020 2:39 PM in response to Steven W. Riggins

I’m still having this issue. All location services, notifications etc are on but when my husband replies to an intercom message the notification comes up on my phone with a play button but the notification doesn’t respond to tapping.


i’ve got iPhone 8, my husband has iPhone 11 and his plays no problem on his phone.


I’m at a loss as to what to do next?!

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iOS 14.2 intercom issues

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