iOS 14.2 intercom issues

We updated to iOS 14.2 today. One 4k Apple TV, one HomePod, an iPhone 11 Pro Max, Apple Watch series 6 (7.1), and iPhone XS Max.

Using the HomePod to send an intercom message shows up on the iPhones and watch.

The 11 Pro Max shows three recent intercoms and plays through them all. The intercom notification on the Lock Screen lays under the status bar, so the X is under the battery indicator.

The Apple Watch receives the intercom but the buttons do not respond to any taps. I can dismiss the notification but that is all.

The iPhone XS Max only shows the most recent intercom but never plays any audio. It can play music, ring tones play, but the intercoms are silent.

Anyone else having issues? I have rebooted devices to no avail.

iPhone 11 Pro Max, iOS 14

Posted on Nov 5, 2020 6:20 PM

Top-ranking reply

S0Boo

Level 1

19 points

Posted on Nov 8, 2020 1:02 AM

Had the same issue and resolved.

on the device that is only showing ‘never’ go into the privacy setting, location services and then come down to HomeKit. If this is set to never then it stop you changing the status. Change this and go back to the home setting in HomeKit and you’ll be able to change the notifications.

hope that helps.

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22 replies

Nov 26, 2020 12:50 PM in response to Steven W. Riggins

Thank you so much. Tried this but no luck. Maybe I’ll figure it out one day. Thanks anyway :)

Dec 3, 2020 4:42 PM in response to Steven W. Riggins

this is exactly what I have been looking for, thanks so much and now I have fixed my issues

Nov 6, 2020 9:27 AM in response to North Of Toronto

I had the same issue. Open the home app on the family member’s phone, tap home icon in the upper left, tap home settings, tap intercom and select how they want to receive messages. For some reason none of the options were checked on my wife’s phone.

Nov 21, 2020 1:27 PM in response to SG8765

We just did! It’s that goofy interface like Siri has for volume. On car play. You have to change the volume WHILE the intercom is playing. So send the house a longer intercom. When it comes up on the phone, hit play and immediate volume up button. Might take several attempts.

terrible user interface.

SG8765

Level 2

195 points

Nov 22, 2020 2:22 PM in response to andypandy66

I meant logged in to the same iCloud account. I suppose it makes some sense, though there are use cases where it wouldn’t (kids without their own accounts, etc).

I had location services for the home app turned off on multiple devices and would have never realized that was the reason intercom wasn’t working had I not done a Google search. I also had a hard time setting up the HomePod to recognize each of our voices, although I eventually got it working. But again, there’s no discoverability about this. I had to look it up on the Apple’s site.

Nov 6, 2020 9:10 AM in response to Steven W. Riggins

In my case I can send an intercom from my iPhone 12 and the HomePod gets it but nothing on the other family member iphone

Nov 22, 2020 12:13 AM in response to SG8765

I totally hear you and agree.

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iOS 14.2 intercom issues