Bootcamp Bluetooth Devices Not Connecting

Question

Level 1

9 points

Bootcamp Bluetooth Devices Not Connecting

I've installed Windows 10 on my MacBook Pro (2016) a few times over the past few months and I always run into the same issue with trying to connect my Apple Mouse & Keyboard, they just won't connect.

I've got the latest Bootcamp support software installed, updated using the Apple Software Update on Windows, tried connecting the devices on MacOS and then booting into Windows, removed the devices on MacOS and then tried to connect on Windows but they still don't work.

Everything else is working perfectly I just can't my keyboard and mouse to connect.

I've tried contacting Apple Support and Windows Support, both keep pointing me in each others direction!

Can anyone help?

MacBook Pro 13″, macOS 10.15

Posted on Nov 8, 2020 10:24 AM

Reply

Answer 1

Top-ranking reply

jordanriley Author

Level 1

9 points

Nov 14, 2020 9:51 AM in response to Loner T

I think I solved it!!!

I went to Windows Update, chose Optional Updates and then clicked on the Broadcom one that was available.

The wireless devices are now connected and stay connected!

Thanks for all your help Loner T!

Reply

Answer 2

Loner T

Level 9

59,536 points

Nov 12, 2020 3:34 PM in response to jordanriley

Are Power Options set to High Performance?

Reply

Answer 3

Loner T

Level 9

59,536 points

Nov 14, 2020 11:45 AM in response to jordanriley

Can you post the driver version currently installed?

Reply

Answer 4

Loner T

Level 9

59,536 points

Nov 9, 2020 5:35 AM in response to jordanriley

jordanriley wrote:

Thanks Loner T, how do I run an SMC/NVRAM reset?

How to reset the SMC of your Mac - Apple Support

Reset NVRAM or PRAM on your Mac - Apple Support

I managed to get the devices connected last night but if I don’t move the mouse or use the keyboard for a couple of seconds they become inactive and I have to open the Bluetooth settings again for them to reconnect.

Can you check if the BT driver has a Power Management tab?

Reply

Answer 5

jordanriley Author

Level 1

9 points

Nov 11, 2020 12:09 AM in response to Loner T

Hi Loner T,

Which driver? I've unchecked the Bradocom 802.11ac driver so it doesn't sleep to save power, is it that one?

Reply

Answer 6

Loner T

Level 9

59,536 points

Nov 13, 2020 8:26 PM in response to jordanriley

What are the current driver versions for 11ac and BT adapters?

Reply

Answer 7

jordanriley Author

Level 1

9 points

Nov 14, 2020 12:09 PM in response to Loner T

Broadcom - System - 5/24/2018 12:00:00 AM - 12.0.1.874

Reply

Answer 8

jordanriley Author

Level 1

9 points

Nov 8, 2020 11:58 PM in response to Loner T

Thanks Loner T, how do I run an SMC/NVRAM reset?

I managed to get the devices connected last night but if I don’t move the mouse or use the keyboard for a couple of seconds they become inactive and I have to open the Bluetooth settings again for them to reconnect.

Thanks again.

Reply

Answer 9

jordanriley Author

Level 1

9 points

Nov 9, 2020 9:30 AM in response to Loner T

Hi Loner T,

I’ll try those solutions and let you know how I get on.

No power management tab on the Bluetooth devices or drivers. I checked the network adapters for the Bluetooth too, unchecked the “allow computer to put this device to sleep to save power”. So I don’t think that’s causing the issue.

Reply

Answer 10

jordanriley Author

Level 1

9 points

Nov 10, 2020 11:05 AM in response to Loner T

Hi Loner T,

I've tried both resets but I'm still having issues. Both my keyboard and mouse are connecting as soon as I log in to Windows now, so that part seems to be fixed.

But both devices are still not working after a couple of seconds, I'm not sure why they disconnect, all the Power Management settings seem to be correct.

Any ideas?

Reply