Bootcamp Bluetooth Devices Not Connecting

I've installed Windows 10 on my MacBook Pro (2016) a few times over the past few months and I always run into the same issue with trying to connect my Apple Mouse & Keyboard, they just won't connect.

I've got the latest Bootcamp support software installed, updated using the Apple Software Update on Windows, tried connecting the devices on MacOS and then booting into Windows, removed the devices on MacOS and then tried to connect on Windows but they still don't work.

Everything else is working perfectly I just can't my keyboard and mouse to connect.

I've tried contacting Apple Support and Windows Support, both keep pointing me in each others direction!

Can anyone help?

MacBook Pro 13″, macOS 10.15

Posted on Nov 8, 2020 10:24 AM

Top-ranking reply

jordanriley Author

Level 1

9 points

Posted on Nov 14, 2020 9:51 AM

I think I solved it!!!

I went to Windows Update, chose Optional Updates and then clicked on the Broadcom one that was available.

The wireless devices are now connected and stay connected!

Thanks for all your help Loner T!

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18 replies

Loner T

Level 9

59,536 points

Nov 14, 2020 1:11 PM in response to jordanriley

The driver version should either be 7.35.x.x or 7.77.x.x. have never seen this driver used on Macs before.

Loner T

Level 9

59,536 points

Nov 8, 2020 3:59 PM in response to jordanriley

Do not pair the BT devices to the Windows side. Pair them on the macOS side, run a SMC and NVRAM Reset, switch to Windows and test your BT devices. The underlying firmware is supposed to share BT information between various OSes.

Loner T

Level 9

59,536 points

Nov 10, 2020 10:03 PM in response to jordanriley

jordanriley wrote:

Hi Loner T,

I've tried both resets but I'm still having issues. Both my keyboard and mouse are connecting as soon as I log in to Windows now, so that part seems to be fixed.

Nice!

But both devices are still not working after a couple of seconds, I'm not sure why they disconnect, all the Power Management settings seem to be correct.

Any ideas?

Do you have Power Management tab in the Wireless Network Adapter?

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Bootcamp Bluetooth Devices Not Connecting