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How to turn off Headphone Safety on iPhone

Hi, does anybody know how to turn the headphone safety setting off on the new iso update???


cheers.


[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Nov 10, 2020 12:41 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2020 9:54 AM

Some of us have been handed a nasty surprise from Apple after recently updating to IOS 14.2. Prior to iOS 14.2 our phones had a feature called headphone safety which notified us that the volume of our headphones was too high and lowered it back down autonomously. This feature was mandated for EU states but it was optional for everywhere else, essentially if you lived outside of Europe, you were able to turn this feature off.

Once you update your phone to iOS 14.2 there is no longer an option to disable this headphone safety feature, whether you live in the EU or outside of Europe (I live in Canada). Okay, so what’s the big deal? Well, first thing, ethically speaking, medical concerns such as hearing loss, which this feature is trying to prevent, are essentially a personal choice, which should not have any interference with a Tech company.

More importantly, the feature has been designed terribly. It cannot differentiate between Bluetooth headsets, Bluetooth speakers, and Bluetooth receivers for your car radio. We typically listen to music quite loud on Bluetooth speakers, since they are typically further away from us, however since the phone cannot differentiate between a Bluetooth speaker and Bluetooth headphones, it assumes your listening to headphones too loud and lowers the volume for you to 50%. If you higher the volume manually it will continue to lower it every 20-30 minutes. This experience becomes dangerous when driving as it forces you to either pull over or reach for your phone and fiddle with the buttons while driving, which can have dangerous consequences.

We have tried reaching out to apple, and we were met with disappointing results. The recommended help was to submit your feedback to apples feedback page: https://www.apple.com/feedback/ Upon accessing the feedback page, there isn’t even an option to report any feedback for iOS 14.2 bugs/ features.

Shockingly, posts submitted to the apple community boards/forums kept being deleted, and I was personally threatened to have my apple ID deleted and ISP blocked if I continued to raise awareness in regards to this issue. This is truly a first for Apple, in 13 years that I’ve been a customer, I never thought I would get threatened this way. So one must assume there is no help coming, no consideration, no willingness to engage in discourse by Apple in regards to this with the impacted users.

Apples mythological existence was largely propelled by the introduction of the iPod, a device that made it easy for us to enjoy music, how we wanted, where we wanted. Today, amongst so many limitations due to the global pandemic, all we really ask is to please, let us enjoy our music uninterrupted, un-convoluted, we need this right now, for some of us, music is the only thing we have left to keep us afloat.

Please allow those who are not within the EU the ability to turn this feature off; we are all conscientious adults able to manage our hearing.

This is not a smear campaign against Apple, we just want to be heard, much like we just want to hear our music.


[Edited by Moderator]

1,120 replies

Dec 31, 2020 9:50 AM in response to lobsterghost1

Yes, if you go to general-sound&haptics-headphone safety then you will see “Reduce Loud Sounds” toggled to the off position. It doesn’t matter. The phone will still turn down your headphones when you trigger some data point (db and time). It’s a done deal. I frankly don’t know why this group is so active. There is no way to disable it. This is a published fact.

Dec 31, 2020 9:54 AM in response to deggie

I am certainly not an expert but I have looked into this vexing problem. This is not a law as I understand it. US federal law is enacted through the US Congress. This was a WHO (World Health Organization) recommendation which was on some level adopted by the EU. It shouldn’t affect US users, but it has. For that matter it shouldn’t affect UK users either.

Jan 3, 2021 5:20 AM in response to Apple-slimwaiver

Branta_uk wrote:

The function will have been tested against the development specification and is almost certainly “working as designed” and not defective, although that design may not be perfect and “as you would like”.

As for “damaged your iPhone”, There is no damage, there is simply a software function you don’t like. There is no damage to your device. If you disagree with my opinion on this point I suggest you stick with your last sentence and take the legal route to file a compensation case. If the US President can find lawyers corrupt enough to file no-hope cases with zero supporting evidence you must have at least the same chance of success.

My iPhone is no longer suitable for music playback in a number of my common usage scenarios. It used to work and with the Headphone Notifications it no longer does, hence it is a defective phone now, broken by 14.2, and I have had to replace it with an Android.


A "Headphone Notifications" feature that interrupts non-headphone playback is defective. If this was intentional, then Apple would be malicious rather than just a little sloppy. I prefer to give them the benefit of the doubt.

Jan 3, 2021 5:57 AM in response to SystemaEncephale

The problem is "headphone" may be defined in the spec.


For example, for wired headphones, though the spec is about SPLs, it is defined in terms of voltage at a headphone jack, which will result in different volume levels depending upon the efficiency of the applicable drivers.


It's possible the definition of "headphone" as it applies to Bluetooth may also specify similar parameters.


I've mentioned before that the spec itself is only available to examine if you purchase it, which I am not willing to do, but I'm sure someone here must have access to an engineering library with a copy.

Jan 3, 2021 7:02 AM in response to Dogcow-Moof

You seem determined to defend Apple and absolve them of any blame here.


Either it’s the user’s fault, the legislators at fault, or people’s definition of the issue...


The point is, regardless of what the regulations state, this is not working correctly by Apple’s definition of ‘headphone safety’. It does not only impact headphones but ANY playback device that has its own volume control independently managed outside IOS.


It’s a defect, pure and simple, they need to address it and people should raise support tickets with Apple Support and keep doing so until it’s addressed.



Jan 3, 2021 9:09 AM in response to Dogcow-Moof

This is simply not true. I confirmed that on Samsung UI 3.0 with latest version of Android installed on a Turkish (like my iPhone) Samsung Note 10 Plus. Media Volume Limit can be turned on and off by users. I’m sure same applies to all other Samsung devices sold in Europe and elsewhere as well.


Links you shared here where people are complaining on Samsung forums have absolutely nothing to do with how Apple is handling these Headphone Notifications.

How to turn off Headphone Safety on iPhone

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