My Macbook Pro won't recognize Macintosh HD

beekay_ wrote:

Mine was fine not too long ago, but recently, when I tried booting my macbook pro, it displayed a folder with a question mark. I tried the internet recovery mode, and it couldn't find the startup disk. This is what I see when I select Disk Utility:

https://discussions.apple.com/content/attachment/c4fe1c9e-3ce4-4081-816b-4664e701b8d4

It's weird to see that hd is external when I have no external hd attached to the laptop, and the two items are only 2 GB in size.

So I ran diskutil list, and this is the result (sorry for the orientation. can't seem to make it upright):

https://discussions.apple.com/content/attachment/b0e3e2ce-aff6-44e8-9a3b-ce93af42f473

https://discussions.apple.com/content/attachment/0ba99606-0df5-4811-a487-630fe635524d

Basically, diskutil list results are missing the disk where MacOS is installed, and only 2 GB is there. Diskutil cs list yielded no cs storage valid error message. Tried resetting NVRAM but to no avail. I have a feeling the internal ssd drive is damaged or loosened but I'm afraid to open the unit up, so I will probably be taking it to a nearby Apple Store soon, but the warranty coverage is over.

So the bottom line is that I can' reinstall MacOS because the system isn't even finding the Macintosh HD, and the solutions that I found through Google search did not do anything, and Disk Utility was weird as well. Does anyone have any idea or other possible solutions? I'm not afraid to lose the data as I don't have anything valuable in the hard drive.

From Internet Recovery>Disk Utility>View>Show All Devices

erase/reformat/initialize the parent drive

restore you user data from a backup.

How to erase a disk for Mac - https://support.apple.com/en-us/HT208496

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904

beekay_ wrote:

when I press show all devices, Apple disk image Media (Disk image, GUID partition map, macOS Base system) shows up and I the erase button is unclickable (greyed out). It is also 2.15GB in size and says external for the location.

No where do you say what exact Mac is this...

If Internet Recovery is not capable of erasing/reformatting your Apple parent Drive— then it seems it has failed.

You may be able to boot externally to one of your backups if applicable— for the interim in an effort to come up with a contingency plan.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095