i have my iphone 12 here with me still in the box, i’m scared to open it as a quick google search has resulted in many people saying their iphone 12’s have scratched really easily. As i’ve payed £799 i don’t want to scratch it, any answers?
Amyleigh23 wrote:
I’m going to go with Samsung.
Your prerogative, of course.
But be aware that the Samsung forums are full of customers complaining how easily their screens scratch, and Samsungs come with a screen protector preinstalled from the factory.
Corning, and the industry as a whole, worked together to move to a glass that is somewhat easier to scratch but is much more shatter-resistant.
You can add a screen protector to protect against scratches; there’s nothing you can apply to a screen to meaningfully protect it from shattering.
Mine scratched so deep you can feel it with finger nail. With only super gental use for the two days before I got my screen protector.
I am sad for not knowing before that the screen needs an obligatory screen protector. :(
The quality is bad.
It may count as a $99 "accidental" damage incident.
Next time, apply a screen protector before even turning it on for the first time.
I had the same issue. I have had every iPhone before this up to my 7 plus and none of them scratched. My new 12 Max pro has 5 or six scratches already.
I haven't tried. My experience is that unless there's an official recall it's highly unlikely. Unless this becomes a massive issue I'm guessing I'm stuck with it and my lesson is to just always get a screen protector...
Yes, it is terrible. I used an iPhoneXs for more than two years without any protection, now my mom is using it like brand new, the same with my very old iPhone6. This iPhone12 now looks like if I stored it in my toolbox.
I’ve had iPhones for a decade with no screen scratches, i’ve had the iPhone 12 Pro Max for 4 weeks and there’s a nick in the screen that my nail grooves into when scrolling no apparent reason for it. A phone shouldn’t need a screen protector it should be a more durable screen as advertised! How is this going to last 2 years and be available for resale if it can’t get through the first month without falling apart piece by piece?
Really disappointed about the quality of such an expensive product. I have bought it for over 1 month and almost not used it, but the scratch came from nowhere. I have contacted the customer service today and also got the answer that they cannot do anything about this. But I think we as the customers should at least do something. If the product is indeed a defective product, Apple should definitely take them all back. I have left an official feedback here: https://www.apple.com/feedback/.
If everyone that meets the same problem raises the voice, Apple should definitely take action. Otherwise, this band loses us.
I received my iPhone 12 pro max and initially I thought i was at fault for these very ascetically unpleasant scratches on the outer are of my screen. Upon further investigation I realised the center of the screen is fine. A simple google search reveals many people have this problem. What is Apple doing about this evident design flaw? What are we doing as consumers of this product? I say something must be done to highlight this problem and a recall of some sort should be initiated.
Your sarcastic comments are of no help. (Unless you are a salesperson for screen protectors.)
It IS a type of design flaw as noted by every other user, except you. Most, if not all, of these posts, imply that the users, including myself, never had any issue with previous, iPhone screens and Apple didn’t advice that the new iPhones would be any different. - Nor did they advise the purchase of a screen protector.
from what I’ve researched, I believe there are a significant number of “soft” screens. My screen was not in contact with anything other than lip chap in plastic for one day. No sand, no metal, yet deep deep scratches. There may be some 12s that are a 6h, but I know it’s not mine, and I tested....3. Having screen replace under my apple care. Hoping one day to get reimbursed. In the mean time, don’t let one loud vocal person, who discounts person experiences get you down. Keep the stories coming.
[Edited by Moderator]
You chose not to protect your significant investment with a screen protector why, precisely?
I know you said you never used one, so that doesn't make sense; just because you've never had a fire doesn't mean you don't keep fire extinguishers and smoke alarms around your residence.
You'll have to see what Apple Support has to say; if it's truly a defect they will take care of you; if it's clearly been dragged across something or was scratched by something, they won't without charging you for it.
I thought mine was a manufacturing fault but Apple wouldn’t do anything about it. False advertising with all this rubbish about how good the screen is! I’ve sent mine back, no idea what to go for now I’m totally put off Apple products x
I recommend getting the AppleCare on the phone when you purchase. Basic coverage will protect your phone from damage, scratches, and everything else except theft, and it’s 5.99 monthly. Worth every penny. They have a more expensive option that covers theft too.
This is my first iPhone in more than 10 years. In that time, I’ve only used BlackBerry phones. Go ahead and laugh at me for that. But the scratch resistance on my iPhone is anything but hilarious. It’s infuriating.
I’ve used each of my BlackBerry phones for two years or more, and NONE OF THEM have had scratches as deep as my iPhone 12, which is less than a month old! And I never used a case or screen protector with any of my BlackBerry phones. My iPhone has scratches all at the bottom of the display, around the earpiece, in the center of the display…all are deep enough to catch my fingernail. And, like many others here, I haven’t dropped the phone or placed it in my pocket with anything else.
I am going to complain to Apple Customer Support. If they don’t replace my iPhone, this will be the last Apple product I ever purchase.
Does the iphone 12 scratch easily?
