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i have my iphone 12 here with me still in the box, i’m scared to open it as a quick google search has resulted in many people saying their iphone 12’s have scratched really easily. As i’ve payed £799 i don’t want to scratch it, any answers?
Yes, worse phone screen ever. & I even went to the Apple store about it & they said it’s not covered under warranty, I’d had it less than a week. I’ve had to fight with EE to get a refund. I’m so unhappy with it & the stress I have had from ringing Apple and EE all week, they’ve finally agreed to accept it back & I think once my 12 is received by EE and I can upgrade again, I’m going to go with Samsung. My 12 is scratched so bad after less than a week, my old iPhone 7 is in much better condition than my 12 so I refuse to pay all this money for a such a low quality phone.
I recommend getting the AppleCare on the phone when you purchase. Basic coverage will protect your phone from damage, scratches, and everything else except theft, and it’s 5.99 monthly. Worth every penny. They have a more expensive option that covers theft too.
From the Apple website:
"Tough is great, but we also wanted to make it scratch-resistant. So, using our dual ion-exchange process we use on the back glass, we protect against nicks, scratches and everyday wear and tear."
They advertise scratch-resistant against every day wear and tear... it simply isn't true. It does not even compare to older screens in the wear and tear department....It is supposed to be break resistant and scratch resistant.
This is my fourth iphone starting with the 4S and then the 6Plus then the 8Plus and now the 12 Pro Max - I keep them for 3ish years then upgrade. All previous versions no scratches on screen and have never broken a screen. New 12 Pro Max - scratched in 3 days of inside home gentle use - not put in a pocket; not put in a purse; not dropped; not treated roughly; big scratch on screen - from where I have no idea.
I just got this brand new IPhone 12. Brought it home in the box, took it out, never left the house. It sat on the table and on my nightstand face up. I noticed a scratch next day. I’ve had iPhones for years. 4S, 6S XR. No scratches, no cracked screens, nothing! What kind of cheap plastic has Apple used on the 12 and 12 Pro? Don’t tell me these are the same scratch resistant screens as past phones. Not true! I’ve got an appt Monday @ Apple store. I want a new phone.
Scratch-resistant, not scratch-proof.
Mohs 5.5 - 6 is a very nice balance of scratch-resistance and shatter protection.
You didn't break your screen, but we used to see multiple broken screen complaints here daily for older phones, and those messages have dwindled to zero.
Meanwhile, applying a $30 screen protector prevents scratches but nothing you can add can do much to prevent screen breakage.
Since screen replacements are $229 - $329 for iPhone 12 family phones, that seems like the right trade-off.
Omg- the screen protector is not the issue. The issue is clearly that Apple made a HUGE mistake with an otherwise scratch-proof phone in years past to an inferior glass type in it’s newest model.
Even the best screen protectors won’t solve that issue - as mentioned in this thread by multiple users whose phones scratched WITH an almighty screen protector.
SMH
It's not inferior, it prioritizes other benefits.
You have a choice in glass: harder, more scratch-resistant glass is more brittle and more prone to shatter in a drop.
Glass that is more resistant to shattering is slightly softer, and thus more scratch-prone.
Corning and the entire smart phone industry, including Apple and Android phones that use Gorilla Glass, have prioritized shatter resistance over scratch resistance.
It is also physically impossible to scratch a screen through a screen protector unless you destroy or at least very heavily damage the screen protector in the process.
Some background:
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
Once again, you can prevent scratches by applying a $30 screen protector.
Nothing you can apply will stop a screen from shattering and it will cost you around $300 to replace.
Apple and other vendors made the decision that best serves their customers and saves them the most money.
Note that iPhone 12 screens are also slightly more scratch-resistant than iPhone 11 screens were.
Well then, one of their two claims is a lie. It’s either tougher or more scratch resistant, but it sure as **** isn’t both. I had my 7plus since introduction and it did not suffer from cracking or scratching, and believe me there were opportunities for both many times.
it seems to me they are trying to assuage the idiots who put them in their back pockets, then sit on them and fracture the glass.
I value scratch resistance over fracture resistance.
Don't make my mistake. Leave your iPhone 12 in the box until you get a screen protector!
My iPhone X survived 3 1/2 years without a screen protector - no scratches. After just 3 weeks my iPhone 12 has numerous, small, annoying scratches. It has been in my pocket with no other objects. Very disappointing!
Just searched this due to a small scratch on my 12 Pro that far outsizes any thing I’ve ever gotten on every prior iPhone since the 3G. I keep it in my pocket by itself. Opted out of getting AppleCare due to how durable these devices have been. This is an incredible letdown for a flagship product. 🥲
there is something wrong with this new Ceramic Shield - my mini scratched within 4 days - worse than any previous iPhone and despite being in protective case. I took it back to the store and just got a replacement. This time I bought and for them to fit screen protector right out of box. I’m very disappointed because I loathe screen protector and I had beautiful black phone in black case with pled screen on dark mode - it looked awesome in a stealth kind of way. Now the shiny lip edge of the screen protector ruins the finish :-((.
Good, you've protected your new screen and you should be fine.
There's nothing wrong with Ceramic Shield, and in fact it is more scratch-resistant than either the iPhone 11 or most Androids.
Note the Samsung Galaxy S20 and S21 phones come with a screen protector applied at the factory.
Rather than raise the price of the iPhone, Apple allows you to choose the screen protector that best works for you.
I have iPhone 12 pro and while waiting for the screen protector (probably about 1 and a half week), it already has a tiny scratch on it :) although I always place my phone on a blanket and be very careful with it. So yes, it does.
ps- take your screen protector and stick it where the sun don’t shine. It’s worse with than without. Take yours off (iPhones 11&12) and see the damage it can do once a small fragment of dirt is caught in the edge-day after day scraping into the iPhone 12s delicate surface-Worst advise ever.
If your going to put anything on - use the liquid glass or ceramic. This saved my phone from the dumpster. For now.
[Edited by Moderator]
You consider it a regression, but since it's clear you haven't read this entire thread, here's an executive summary:
Glass can be made strong and ultra scratch-resistant, but that makes it brittle and prone to break when impacted or dropped.
Glass can be made more flexible and less likely to crack and break if dropped, but that makes it somewhat softer and easier to scratch.
It's an inverse continuum; you can't have highly scratch-resistant and strong, though Ceramic Shield is one of the best attempts to date.
The smartphone industry as a whole moved to formulations that are more flexible and less likely to break but are more scratch prone a few years ago, in part because people didn't like having to pay $300 or more to replace a screen when they dropped their phone.
In addition, scratches can be prevented by adding a $30 or so screen protector to the surface of your phone.
No such addition can be made to prevent cracks and breakage regardless of whether you use a case.
Different companies handle this situation differently.
Samsung ships their Galaxy S20 and S21 phones with a screen protector pre-applied at the factory.
Apple prefers not to and to let you, the customer, decide which screen protector would best work for you rather than increase the price of the phone to make up for applying one at the factory.
You hate screen protectors? That's fine - if you buy something like the aforementioned Samsungs, you will have to remove the factory-applied screen protector yourself, after which you will have a display that is just as scratch-prone as the iPhone's.
No one still makes phones with the harder, more brittle glass anymore.
Ultimately it's your choice, so choose wisely.
@LegoMom75 This should have been the opening speech in the WWDC when introducing ceramic shielding. It would have been way more useful than the marketing jibber jabber and avoid this issue in the first place.
Does the iphone 12 scratch easily?
