You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Does the iphone 12 scratch easily?

i have my iphone 12 here with me still in the box, i’m scared to open it as a quick google search has resulted in many people saying their iphone 12’s have scratched really easily. As i’ve payed £799 i don’t want to scratch it, any answers?

Posted on Nov 10, 2020 9:35 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2021 3:53 AM

Yes, worse phone screen ever. & I even went to the Apple store about it & they said it’s not covered under warranty, I’d had it less than a week. I’ve had to fight with EE to get a refund. I’m so unhappy with it & the stress I have had from ringing Apple and EE all week, they’ve finally agreed to accept it back & I think once my 12 is received by EE and I can upgrade again, I’m going to go with Samsung. My 12 is scratched so bad after less than a week, my old iPhone 7 is in much better condition than my 12 so I refuse to pay all this money for a such a low quality phone.

Similar questions

224 replies

Aug 1, 2021 8:50 AM in response to hamacardo

I’m don’t think anyone is saying all 12s are bad. We’re just here to see if others have had a similar experience. There is a common theme here. I’m not hamfisted (whatever that means) and am treating my phone no different than past phones. We were told these screens are even stronger, so why the scratches and what can be done about it?


I’m still wondering if anyone has asked for a replacement and what their experience has been.


If you’re not having issues with scratches, why are you even here?

Aug 2, 2021 9:48 AM in response to grahamxx

Yep. Had the phone 1 day, already has a scratch right in the center of the screen. If Apple were a decent company, they would offer a free screen replacement for the 12’s. For the amount of money these things cost, they should withstand normal use without damage. I haven’t even had a chance to put the protector on yet, but in all honesty, you shouldn’t have to even do that if it were a decent product.


Apple, DO BETTER!

Aug 12, 2021 9:08 AM in response to grahamxx

I’ve had my iPhone 12 Mini since March and I’m very careful with it and don’t have any scratches or knicks on it.

I feel if you do put a case on it, you’d be more careless or reckless, relying on the additional casing to protect it. Just me. I have a special pocket on my handbag to keep it pretty safe from scratches or knicks.


Sep 7, 2021 9:48 PM in response to Phuddydhuddy

Older phones were less likely to scratch but used a harder glass that was more likely to shatter upon impact.


Newer phones use a slightly softer glass that is more resilient to impacts.


This is largely because a $30 screen protector can protect your phone from scratches but nothing can be easily added to protect your screen from damage in case of impact, and $30 beats the $300 for a new screen.

Sep 8, 2021 3:43 AM in response to grahamxx

The reason why this happens is because the new glass is harder so it has a lower chance of shattering. However by doing this it's more prone to scratching. That's why I always use a screen protector I also learned the hard way. My phone once got a new screen due to it being so scratched up. It lasted for 4 hours until I counted 3 new scratches. I felt like an idiot not ordering a screen protector.

Does the iphone 12 scratch easily?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.