Take a look at this screenshot. This is a popup that just occurred.
Did anyone else get this popup just now?:
MacBook Pro 13″, macOS 10.15
Yes, the message is legitimate. My wife got it on her Mac a month or so ago. Until then, I didn't realize it was still on that Mac. Before doing anything, we verified the message was indeed from Adobe. It is.
You can download the uninstaller directly from Adobe on this page. Assuming you're running at least Mac OS 10.6.x, you want to download the linked uninstaller by that name:
Open the .dmg and run the uninstaller. It only takes a few moments.
No, you don't need to erase the drive to do something this basic.
Screamer10 Said:
"I did this and it worked , no issues. Thanks for the info."
-------
👍
Just to answer the original question; yes, my wife got the same thing on her Mini today. Didn't realize we still had Flash on that Mac.
It is real and it is from Adobe. The oddball part of the process is it asks to install a helper tool before it uninstalls Flash. This seemed really backwards (install to remove?). Wondering if, somehow, it was malware/adware, we cancelled out of it and got the Flash uninstaller .dmg directly from Adobe's site. That one did the same thing, so from there it was no longer a concern of being anything nefarious.
The alias may be a zombie file similar to one described here. I don't know how or if that one was ever resolved. When I encountered it myself years ago I tried the usual techniques but gave up and restored a TM backup.
That is what I recommend at this point. Yours will only be a couple days old anyway, and it may be a "local snapshot" which will only take a couple minutes to restore.
Then, download and run Adobe's uninstaller:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
I happen to know it's effective. Adobe's "uninstall" routine in the popup dialog you encountered is clearly deficient. Can't say I'm surprised.
John Gault Said:
"What is to likely happen next, so I am told, is the Mac will be back-up, and we will erase the hard drive and then reinstall the macOS. That will work but it's taking the easy way out."
:-------
All is Fixed Through a New Install:
I spoke with Apple Rep for the final time today. The Bar folder could not be rid of despite having entered so many Terminal commands. I am told that the Engineering Team went through lots to find a command that would fix all of this - none did.
Finally, we erased all the volumes, and reinstalled the MacOS through Internet Recovery Mode. At first it did not work, but then, we went into Safe Mode, restated the Mac, and tried another install through Internet Recovery Mode. It worked this time, and now with a new install, the Bar folder is gone and the issue is now fixed.
Adobe Flash Payer may have installed this. So, now with no need to have it, I will not install it.
Wilddrums Said:
"Thanks for the feedback and the interesting story. I do believe what you described. I just wonder how an experienced - Apple - Unix engineer was not able to come up with a simple C program to handle a low level fix on the file system? WD"
-------
This Took Quite Some Time:
As for the Engineering Team, I'd rather have them fiddle with it. But, to make sure I was entering it correctly, I had to take a picture of these commands, and then view them in my photo library.
Another Interesting Note - and both methods worked today:
ColleenOH Said:
"I got that pop up too. I don't understand all the technical replies to the issue. I just want to know if I should click 'Uninstall' on the popup."
-------
Yes. Just click the "Uninstall" button. Once clicked, restart the Mac.
Important: Prior to performing this, create a backup of your Mac. That way you will have something to restore your Mac from, should anything go wrong with the uninstall.
mariabirgitta Said:
"Please post how this issue was resolved. :)"
-------
Adobe Flash Player Uninstall Message Pops Up
