iPhone 12 Pro Max not wirelessly charging

Received my iPhone 12 Pro Max today but it won't wirelessly charge on any of the three Q1 chargers I have. My XS Max and wife's X all work fine. Why is this? I have the Apple silicone case but with the case or without it still won't charge. Starts for a few seconds then the chargers flash a few times and it stops charging.


Have tried the following:


Erase Network Settings - Didn't work

Hard reset (Volume up / Volume down / hold power until Apple logo shows) - Didn't work


Seeing lots of similar posts on other forums. Perhaps the magnets are interfering and Apple just want you to get a Magsafe charger instead?


(Had to select iPhone 11 Pro Max for what device am I referring too as 12 Pro Max not listed)

iPhone 11 Pro Max

Posted on Nov 13, 2020 5:20 PM

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Posted on Dec 13, 2020 11:57 AM

Try a different power adapter - I bought a wireless charger and was having the same issues, not charging iPhone 12 Pro Max, EarPods and Apple Watch. So I switched the power adapter and used a ‘Anker’ brand Quick Charge 3.0 which solved the issue of the wireless charging for all three devices.

278 replies

Nov 13, 2020 9:13 PM in response to wozwebs

So far I haven't had any issues with mine charging on my Belkin wireless stand charger...it's currently in a Otterbox Symmetry case. Mom also hasn't had any issues. Hopefully I'm not just lucky and this is an issue that affects a small percentage (compared to how many users are out there). You may need to contact Apple Support directly if you're positive that the chargers you are using should work. I know once upon a time there was a Belkin stand charger (not wireless) that wouldn't work with the newest release iPhone at first...there suggestion was that people by an updated on. Randomly months later it worked perfectly fine so I imagine an update in iOS addressed whatever the issue was. Not saying that's what is going on here but it's possible

Nov 28, 2020 7:53 AM in response to Belgraznuts

I am only able to charge wirelessly without a case the chargers that I used on my prior iPhones work just fine so with apples MagSafe silicone case or a speck or otter box case. Non of my wireless chargers will work. The magnet in the iPhone plus having a case is interfering with wireless chargers. Apple should have tested this with multiple cases prior to releasing the phone with this technology totally screwing over everybody who had and spent money on wireless Chargers.

Dec 4, 2020 5:35 AM in response to wozwebs

This has happened with my 12 Pro twice now. It just stops wireless charging. Reboot works to restore, but this should not be happening. I’ve never had this issue with previous iphones. This also typically happens when it’s on the charger overnight, so I’m just about dead in the water when I start my work day. Hoping Apple can resolve this issue ASAP!

Jan 5, 2021 10:13 AM in response to wozwebs

Adding my experience to the pile.


I still continue to have these issues post 14.3, and like others a hard reset brings it back. It is frustrating.


I believe that this is an issue occurring when using certain MagSafe accessories (such as the wallet, car mount, etc). MagSafe can disable charging for certain accessories (such as the wallet), so this appears to be a bug where when the accessory is removed Qi is not being enabled again.

But the fact that this is solved with a reset means that (hopefully) this is just a software problem which may be fixed in the future. Though it may be possible that the phone doesnt register the accessory being removed, which would be a harder problem to solve.


And this is pure speculation. I don’t know too many people with this issue but they all have some kind of accessory.

Jan 8, 2021 5:54 AM in response to wozwebs

I too am having this design or software issue both my 12 max and 12 mini stopped charging with new purchased mag safe changers . both the standalone MagSafe disc . and the foldable Magsafe for the phone and watch.


Tested it the following way :

  1. the Magsafe combo unit watch changing worked the iPhone did not on both phones, 2000.00 and apple can not this right ?
  2. the Magsafe disk 39.00 purchase from Best Buy both phone worked then a day later no work.

What finally solved the issue was rebooting the phone completely . but it still happens but a reboot fixed for awhile .

iOS current release as of 01-8-2021. please fix your software . you can do better :)

Feb 18, 2021 6:27 PM in response to lobsterghost1

I followed your instructions, turning my iPhone off, then back on. And placed it horizontally in the stand. At first, it did not charge. I tried turning my iPhone to vertical, just to try. Still nothing. I then took off my waterproof case, and went thru the same procedure. The case is not what I would consider heavy-duty, and the plastic back is really not very thick. Nevertheless, to do a fair test, I took it off. Went thru the same procedure again, turning my iPhone off and back on again, then placing in the stand. Low and behold, it began charging, but only when lying on one of the sides, the side with the power button, I believe. I then decided to push the limits a bit. Very carefully, I rotated the phone 90 degrees to vertical, taking care not to lift the phone away from the stand; keeping in contact with the plate, in other words. Again, unexpectedly, the phone continued to charge, in the vertical position.


I will not necessarily call this a complete win, however. I fully intend to keep my phone protected and in a case, waterproof most likely. The case I have, I got from Amazon for roughly $23. I could have sworn that someplace, either on the Amazon site, or on the packaging I received the case in, it said that the case would not interfere with wireless charging. However, I did buy 2 cases and it may have been the other case that I read that on. I'll have to test the other case now, as I took my phone out of it, preferring this case over it.


I'm still hoping for a fix to this problem eventually from Apple, so that I can use the stand AND my case. It obviously sounds like this is some sort of a software problem to me, which I hope they can fix.

Feb 18, 2021 7:07 PM in response to SpongebObi-Wan

Both of these cases appear pretty thick. The $23 case has no reviews, so it's hard to know if other's are having charging issues with it. I use a thinner case (not waterproof) and it doesn't cause any issues with charging.


And the $17 case has this review:


"This case feels great and seems to be very durable. I have dropped my phone with this case on it and it held up very well without a scratch. Only problem I have found is that it will not wirelessly charge. Iv tried it on 2 different kind of chargers and it will not work due to the raised edges around the case. Overall this is a great case if you aren’t wanting to wirelessly charge."

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iPhone 12 Pro Max not wirelessly charging

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