iPhone 12 Pro Max not wirelessly charging

Received my iPhone 12 Pro Max today but it won't wirelessly charge on any of the three Q1 chargers I have. My XS Max and wife's X all work fine. Why is this? I have the Apple silicone case but with the case or without it still won't charge. Starts for a few seconds then the chargers flash a few times and it stops charging.


Have tried the following:


Erase Network Settings - Didn't work

Hard reset (Volume up / Volume down / hold power until Apple logo shows) - Didn't work


Seeing lots of similar posts on other forums. Perhaps the magnets are interfering and Apple just want you to get a Magsafe charger instead?


(Had to select iPhone 11 Pro Max for what device am I referring too as 12 Pro Max not listed)

iPhone 11 Pro Max

Posted on Nov 13, 2020 5:20 PM

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Posted on Dec 13, 2020 11:57 AM

Try a different power adapter - I bought a wireless charger and was having the same issues, not charging iPhone 12 Pro Max, EarPods and Apple Watch. So I switched the power adapter and used a ‘Anker’ brand Quick Charge 3.0 which solved the issue of the wireless charging for all three devices.

278 replies

Nov 28, 2020 9:46 AM in response to lobsterghost1

@lobsterghost1 - dunno if you’re asking me, however - the only Apple leather case for the 12 Pro Max are MagSafe so I have no choice there. Secondly. even with that, the iPhone and case should not prevent Qi charging. Thirdly, I am using an angled Belkin Boost stand type Qi charger so I can see the time, etc at night when I need to. MagSafe charging like this is no use to me and why would I buy another charger when I have one that works fine?

This is Apple’s mess up and they need to sort it out via updates or something else. MagSafe should not interfere with Qi charging.

Nov 28, 2020 10:16 AM in response to lobsterghost1

Still doesn’t excuse the Qi charging issue. Doesn’t matter what charger I’m using. Stop ignoring my main point and moving around the ones you think you can kick back on for Apple.

Apple said they are Qi compatible (*EDIT - with an Apple leather case on they say they are Qi compatible - end edit*) and it is not (*EDIT - with a Belkin Boost charger stand from Apple - end edit*) End of. This IS Apple’s fault. At no point and nowhere does it say the iPhone 12’s with an Apple leather case are not Qi compatible.

EDITED to make my point clearer. The edit is shown in caps as this will affect previous replies and I have no wish to mislead those or other readers.

Nov 28, 2020 10:06 AM in response to RPBarnes

Sorry, but your statement your phone is not Qi compatible is completely false. It is Qi compatible, with a Qi compatible charger which can charge the phone based on where the Qi charging plate is INSIDE your phone.


You're confusing fact with what you believe should be.


As I've said now multiple times, the chargers I bought, work perfectly with both our iPhone 12 and 12 Pro max. They charge every night, without interruption. Both phones are in cases. They are NOT MagSafe cases. I have no interest in going MagSafe. So, I won't be buying any MagSafe cases for our phones.

Nov 28, 2020 10:35 AM in response to lobsterghost1

Thanks for the info but it’s a ‘no’ for me as unfortunately that’s £38 in the UK and NO charger plug. It clearly states no plug. So a no go at the moment. It’s another £17 for the charger plug here.

I’ll just keep charging without a case on and try it with the Pitaka case when that arrives.

Ultimately, I really ain’t bothered about wireless charging at all. To put that into context, I’ve had iPhones since 2007 and even when Qi first came out, I never had any Qi chargers until 2018 and I only have one now!

So to me, just plug it in and be done with it. Why spend another £56? Mental.


Nov 28, 2020 11:10 AM in response to RPBarnes

Here in the US, it includes the 18W QC3.0 charging plug. I can't see what you see in the UK. Sorry.


I believe ANY dual plate charger with at least an 18W QC3.0 brick will do the very same.


I did get this one for my office and it too works great. It came with the QC3.0 brick, but don't know if that's different in the UK and it is less expensive than the ones I bought for home --> https://www.amazon.com/gp/product/B08K75NJC6/ref=ppx_yo_dt_b_asin_title_o08_s00?ie=UTF8&psc=1

Dec 7, 2020 7:58 PM in response to wozwebs

I’m having the same issue. My 12 Pro Max had been charging just fine for the first week on my wireless charging stand which does have dual charging plates. Then this morning I woke up to an uncharged phone. I am running iOS 14.2.1 & have done a soft reset & turned the phone off, then back on but mine still won’t charge wirelessly. I have read every post in this thread with everyone saying they’d had temporary success after powering off, then on but no such luck here. Although, my wife’s 12 Pro works fine on all 4 of our wireless bases. I guess I’m calling Apple Customer Support tomorrow.

Dec 16, 2020 12:05 PM in response to MacMunfordGB

Only just purchased the Mophie charger from Apple online store. Wife has Belkin type which is fairly new but doesn’t seem to work either. I may send the Mophie back if no fix is available and try your suggestion. Not Paying £109:00 for something that doesn’t work with my phone, as said should work with your devices on Apple store.

My wife’s IPhone 12 Pro seems fine on both chargers albeit seems the max is different. Might be because it’s taller, coils further up and not aligning as well on the coil in the charging unit?

Anyway having to charge using lead for now.

Dec 16, 2020 12:45 PM in response to lobsterghost1

Ok, just what others have said in the Amazon reviews.


“This has three very bright LEDs indicating which device/pad is charging. The description says that these lights turn off for a “Sleep friendly design”, very important since most of us charge our phones etc by our bed. However, the LEDs do not turn off. I sent the seller a message telling them this and they replied saying they would get back to me but I have waited almost a week with no reply.”


Could be an older model in the reviews or faulty ones of course although a few were saying the same thing.

I suppose it could be worth trying and if no good Amazon usually good having the items returned.

Dec 16, 2020 1:13 PM in response to lobsterghost1

What charger did you use to correct this issue. Like another person posting here, I have an iPhone 12 Pro Max and struggle to get the iPhone into a charging “position” on the Mophie (sold on the Apple store as compatible). I generally cannot get the phone to maintain charging when placed vertically, but usually (about 1/2 of the time) can get it to charge when placed sideways.

Dec 17, 2020 10:28 AM in response to RPBarnes

In fact, I bought 4 IPhone12 pro max, other 3 work normally, and the wireless charging is also normal. Only my phone cannot be charged normally. I have tried several wireless chargers. Still unable to charge. After coming here to discuss it, I discovered that this is a problem that many people have. So Apple will not solve it for us? Is there no official reply?

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iPhone 12 Pro Max not wirelessly charging

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