iPhone 12 mini touchscreen issues

Is anyone else having intermittent touchscreen issues with their iPhone 12 mini where it randomly won’t register touch input?


TLDR: my phone screen stops registering touch input randomly only when inside of a case and also with a screen protector on. With just the case on, the screen is fine, and with just the screen protector on the screen works fine. It’s only when they’re combined that my screen goes all janky.


I got my 12 mini today, went to Bestbuy to pick up a screen protector, installed the screen protector, put the phone in the Silicone MagSafe case and set everything up. Everything seemed fine until I noticed that the touchscreen was not responding like it should to touch input. I noticed that the screen would only act up if I had the case on. When I took the case off the screen was responding exactly as it should so I figured it was an issue with the case. However, my sister had also gotten her iPhone 12 mini today and we tested the MagSafe case on her phone but hers didn’t exhibit the same problem.


At this point I decided to pull the screen protector off and test again with and without the case on, and the touch input issues were gone altogether. So I figured, “okay, maybe I got a bad screen protector,” so I went back to bestbuy, returned what I thought to be a faulty screen protector, purchased a Zagg Invisible Shield screen protector, and had them install it for me. But when I powered my phone back on in the car, the screen still wouldn’t register touch input correctly with the new screen protector while in the MagSafe case. I can still take the case off and the screen works fine, but inside the case with a screen protector on, the screen starts acting up.


Finally, I decided to try a different case altogether. We went to Target and I put on a generic non-MagSafe case and the screen issues returned. I’m not sure why but it seems like the issue only pops up when a case is on the phone while also having a screen protector on. If I take one or the other off everything works perfectly. Does it seem like my device might be faulty?


iPhone 12 mini, iOS 14

Posted on Nov 13, 2020 6:36 PM

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Posted on Nov 18, 2020 8:01 AM

As stated in this forum it is the combination of a backcover and a tempered 0.3 mm glass screenprotector what causes all the problems. I do not want my screen unprotected so I installed a Selencia screenprotector which is a very thin plastic foil and is also very cheap.

Touchscreen problems are now solved and everything works fine including the lockscreen. Protection of tempered glass is probably better but at least my screen is reasonably protected and I can always change the protector when everything is solved.

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615 replies

Dec 6, 2020 11:26 AM in response to Arkenu

I chose the iphone mini because this is the only "small" phone.. i switched from xperia z5 compact :) so the screen size isn't the problem, mini has larger screen.. but the phone size is same :)


It's less than a week since i'm on an iphone, so i have to get used to things, but it feels like the tocuh issue isn't 100% solved :/

Dec 7, 2020 11:24 AM in response to Rastajafarian

I have an problem retrieving the the search bar to find an app. After swiping down from top, all that happens is my full screen turns grey. Then everything locks up. I have to click the right side button that leads to a black screen. Then I need to sweep up from bottom to open up my home page again. Still no ability to search.


I've found I need to power off the phone entirely to enable this search feature to appear when I swipe down from the top. I already have the latest software 14.2.1.


Has anyone else experienced this?



Dec 7, 2020 1:21 PM in response to CFischbach

If I understand you correctly, you are trying to get to this Search field



I confess that I am not an expert on all iPhone GUI commands, but the only way that I know to get to this is by swiping from left to right in the locked screen, and by swiping from left to right in the unlocked Home Screen after minimizing or closing any active app.


Others with more user ability than me may be able to offer other guidance.

Dec 7, 2020 1:39 PM in response to CFischbach

By the way, another way to get to an app search files is to scroll all the way to the right from your Home Screen (when the phone is unlocked). That will get you here.



The difference between this one and the one you get to when you scroll left is that, in this search files you can only search for apps in your library of apps; on the one that you get to when you scroll left, you can search for anything (like a contact, a web search, a song, etc.).

Dec 9, 2020 5:49 AM in response to darinjo87

Since the iOS 14.2.1 update I had burly experienced touch screen issues, but right now so am having trouble with the upper left area of the screen not responding (see image below). This is the case in the Home Screen and in any app that I open which contains a command icon in that area (i.e., a back arrow, a close “X”, etc.).


Dec 27, 2020 10:53 AM in response to MrDispatcher

My 2week old iPhone 12 pro max was giving me messages that there was water in my phone, so it wouldn’t charge.

the Best Buy guys put on my case and screen protector, so what the h is that?

I cut off my case and took off the screen protector.

the touch is still not working well, even without the protector.

and, it scrolls back to top by itself.

I want my old iPhone 7+ back...

Dec 30, 2020 9:23 PM in response to Rastajafarian

Even though I just got the new iPhone mini and have iOS 14.2.1, I’m still having the exact same issues everyone is describing. Will update to 14.3 hoping for a change because the issues are really annoying even though it previously only affected accepting calls and Lock Screen issues. I’ve noticed while playing games on my phone I can’t swipe left or right on the portion of the screen that you swipe to accept a call.

Jan 3, 2021 3:27 PM in response to Marahute

Yes, it is a big issue, although my phone works relatively good, but if I want take a call a have to swipe twice or more. And also when I am scroll a long websites, it sometimes doesn’t recognise my touch. I am a fan of apple product , but this is disappointing. I really hope , they could fix it by software update. Otherwise the next phone will be other brand.

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iPhone 12 mini touchscreen issues

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