iPhone 12 mini touchscreen issues

Is anyone else having intermittent touchscreen issues with their iPhone 12 mini where it randomly won’t register touch input?


TLDR: my phone screen stops registering touch input randomly only when inside of a case and also with a screen protector on. With just the case on, the screen is fine, and with just the screen protector on the screen works fine. It’s only when they’re combined that my screen goes all janky.


I got my 12 mini today, went to Bestbuy to pick up a screen protector, installed the screen protector, put the phone in the Silicone MagSafe case and set everything up. Everything seemed fine until I noticed that the touchscreen was not responding like it should to touch input. I noticed that the screen would only act up if I had the case on. When I took the case off the screen was responding exactly as it should so I figured it was an issue with the case. However, my sister had also gotten her iPhone 12 mini today and we tested the MagSafe case on her phone but hers didn’t exhibit the same problem.


At this point I decided to pull the screen protector off and test again with and without the case on, and the touch input issues were gone altogether. So I figured, “okay, maybe I got a bad screen protector,” so I went back to bestbuy, returned what I thought to be a faulty screen protector, purchased a Zagg Invisible Shield screen protector, and had them install it for me. But when I powered my phone back on in the car, the screen still wouldn’t register touch input correctly with the new screen protector while in the MagSafe case. I can still take the case off and the screen works fine, but inside the case with a screen protector on, the screen starts acting up.


Finally, I decided to try a different case altogether. We went to Target and I put on a generic non-MagSafe case and the screen issues returned. I’m not sure why but it seems like the issue only pops up when a case is on the phone while also having a screen protector on. If I take one or the other off everything works perfectly. Does it seem like my device might be faulty?


iPhone 12 mini, iOS 14

Posted on Nov 13, 2020 6:36 PM

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Posted on Nov 18, 2020 8:01 AM

As stated in this forum it is the combination of a backcover and a tempered 0.3 mm glass screenprotector what causes all the problems. I do not want my screen unprotected so I installed a Selencia screenprotector which is a very thin plastic foil and is also very cheap.

Touchscreen problems are now solved and everything works fine including the lockscreen. Protection of tempered glass is probably better but at least my screen is reasonably protected and I can always change the protector when everything is solved.

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615 replies

Nov 17, 2020 3:41 PM in response to Rastajafarian

Same issue! Glad it's not just me. Swiping up to unlock the screen is intermittent at best. If I'm in public with a face mask on, I have to enter my pin to unlock and that rarely works. Tried adding an alternate appearance, but it won't let me do so while wearing a mask. Also, I ran into this while on a call where I was asked to enter a number to access a menu. Kept punching #2 with no luck! Very frustrating. Seems touching the bare case near the camera ports with one finger helps, but it's clearly not a fix!

Nov 18, 2020 7:00 AM in response to MNSarhan

There is an update to the operating system that I downloaded last night. The update mentioned some of the issues we are having with this phone but I’m still having the same problem today. I’m finding that if I use my Bluetooth to answer my phone, I can do so, but if I don’t have my Bluetooth on and I’m not actively using my phone, it won’t let me slide to answer.

Nov 18, 2020 9:24 AM in response to Rastajafarian

Not sure if it's been posted already, but when I plugged in my phone it works perfectly. Seems like a grounding issue? Secondly, even when I unlock my phone, swiping through emoji in imessage with the bigged part of my thumb doesn't work well or at all at times. If it is a grounding issue, can this even be fixed? Would they have to recall them? Any idea as to what might happen? Any electrical engineers in the thread?

Nov 18, 2020 3:07 PM in response to sbpuri

Please let me know what screen protector your try and if it works. I have the Zagg invisishield around $29 and it seems pretty thick. I need some type of screen protector that works.


My phone does work fine without the screen protector. My daughter has the iphone 12 larger version with the exact same zagg invisisheld and hers works fine.

Nov 18, 2020 3:13 PM in response to Rastajafarian

I just got my phone yesterday, 12 mini. Added screen protector and a plastic case. Today I could not answer phone calls because the touch screen was not picking up my finger when touching the screen while attempting to unlock it. I work in Cupertino on De Anza Blvd, so my phone is available for Apple engineers to see it if need to. I think I will go back to my iPhone 6 because that at least is more reliable when it comes to phone calls.

Nov 19, 2020 9:15 AM in response to ReneeHalle

Also having an issue with the flashlight and camera buttons. Even when I touch any metal part of the phone or take the case off, those two buttons don't work.


If it is a screen protector issue then why does the Apple Store sell screen protectors that are too thick? Cause that's where I got mine. It's also the exact same type of protector I had on my iphone 7 and it worked fine without issues for many years. This is a problem with the phone hardware or software itself.

Nov 21, 2020 1:54 PM in response to Rastajafarian

So another problem came up with the touch screen. I just noticed it today. When the phone is not physically held and if it is lay on the table or against something, the touch screen and Lock Screen are still not responsive. It’s only responsive if you are physically hold

the phone (touching the back of the sides). And it would work normally too if it is plugged into the charger.


I had the Lock Screen issue since day one when I got this phone. However, the update 14.2.1 fixed it. But not there is this problem. Anyone else have the same problem?

Dec 6, 2020 7:53 AM in response to Arkenu

With everything .. but totally randomly.. sometimes it just works fine.. sometimes, it doesnt register clicks.. etc...

But this is my first IPhone.. i'm coming from android.. so idk.. maybe i'm just swiping like its an android :P


One thing that happens all the time, when i'm at the "app library" and trying to swipe right to go back to the other screen, it just doesn't register, or it scrolls up/down instead ... weird.

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iPhone 12 mini touchscreen issues

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