iPhone 12 mini touchscreen issues

I hope Apple responds about this issue soon. I hate not being able to protect my new device unless I’m willing render it useless...

I didn’t have a case or screen protector on the first day I had my phone while I waited for both to arrive and everything was working fine. I put the case and screen protector on the next day and immediately started noticing issues with swipes and taps not being recognized on the Lock Screen. I couldn’t turn the flashlight on unless I touched it multiple times with various amounts of pressure, and once it was on I couldn’t turn it off. Couldn’t answer a phone call yesterday because nothing would register at all on the Lock Screen. I went to the Apple store to pick up another purchase and I couldn’t even unlock my phone to show them the QR code for my pickup. I talked to a technician while I was there and he said he thought it was unlikely to be the screen protector. After troubleshooting everything with me for several minutes he was just about to suggest a screen replacement or a device swap, but asked if I wouldn’t mind trying it without the screen protector on... sure enough, the problems seemed to instantly disappear. He looked at the screen protector and said it didn’t seem any different in terms of thickness or anything else from the ones sold at their store. I’ve used this same brand of case and screen protector on other iPhones without issue.

That was my question too... seems ridiculous that they’re making us choose between protecting our devices and having a functional phone. Really makes me question their commitment to their customers and their willingness to stand behind their products.

Iphone 12 mini with MagSafe silicon case and a glass screen protector...

I have just removed the glass screen saver and replaced it by a non-glass film-screen protector (by Olixar) and, BOOM!!, problems have gone!!

Yes i have the same issue. Put on a ESR screen protector and also a Spigen Case and immediately had issues swiping up from bottom of screen when on lock and especially when using a thumb rather than forefinger. Also when receiving calls the screen touch does not seem work consistently when swiping across. Funnily enough I got an email from the screen protector vendor saying they were aware of an issue with iphone 12 minis and Apple are aware of the problem. This is what they said 'Please know that the iPhone12 mini currently has a known issue recognizing up and down swipes on the lock screen with a case and screen protector on. We recommend that you contact Apple Support to resolve this issue. Chatting with Apple support they did not acknowledge there is a known problem and I sense they are collating all the bugs to prepare hopefully for a patch in 14.3 release. They did ask whether the iphone works correctly when it is on wired charge and strangely enough it does. Interestingly it also appears that not all 3rd party wireless chargers work with iphone 12 minis. One of mine works ok and the other not.

Same issue. Acute for using a thumb on the flashlight or camera shortcut.

Updated to 14.3 Beta, Ringke Fusion case, Zagg Glass Anti-glare screen protector. It was horrible on 14.2 and marginally better on 14.3. Regardless, it feels like a touch screen made in 2010.

I’ve left all the gear on mine expecting a frustrating day ahead. That’s tempered glass front and back and a bumper. Last night I couldn’t even use the slider to power down the phone that was stuck in a call I couldn’t end. Today has been almost pain free apart from slight insensitivity to upward swiping from lock screen. It’s an odd problem. I still can’t use the button to call our landline number when it’s opened in Contacts, but the 3 buttons next to it (message etc) respond fine as does tapping on the number instead of Call.

If Apple don’t sort it, I’m either trashing an expensive glass shield and going back to Zagg stuff, or sending the phone back and carrying on with my old 7. First upgrade since the 7 and it’s been disappointing so far.

I just noticed the same thing. The Lock Screen doesn’t respond to my thumbs but it does for all other fingers. I also just had trouble swiping to answer a call in locked screen; no finger worked! (Maybe I should try my toes next time).

Had a call back from Apple, they confirmed that more people have been reporting this and their engineering team is working on it - no sign of a date on resolution, but they said it's definitely a software issue.

I am also having the exact same issue with my iphone12 mini. I have the Zagg screen protector and Otter defender case. When I try to call a contact the touch buttons are not working correctly. when I finally make a call the touch buttons do not work at all. i cannot even hand up the phone or go to speaker or anything. Something definitely wrong with the touch. Like others have mentioned when the phone locks and I try to swipe up it does not work correctly. I am very disappointed.....please let me know what everyone finds out. Thank you

I updated from the 5S :) honestly the 5S did everything I wanted but just a bit slow.

No way I am keeping this iphone12 with this going on. I have the Zagg expensive protector so i do not think it is the protector. My daughter has the larger iphone12 with the exact same protector and has no issues.

They said software issue? Seems like a hardware issue but hopefully it is something they can push through on an update. I really do not want to have to take the phone back in and restart this whole process

Adding my experience to this thread:

I got my iPhone 12 mini 256gb on launch day. There is an issue where it does not always respond to touch. This is most evident on the Lock Screen where my right thumb just cannot get the screen to respond. Usually a different finger will work, but not always. The problem exists elsewhere, especially in the camera app where it is frustrating trying to select options as the screen does not respond to touch probably 3 out of 4 times.

I fitted a glass screen protector on day 1 and have tried two cases. I have not taken the screen protector off yet as I never had to with my iPhone X so don’t want to until Apple comment on this.

Having this same touch-response issue since purchasing my new 12 mini. Thumb swipes never work when phone is locked, and the Flashlight/Camera options are unresponsive on the Lock Screen. The only time the phone works 100% properly is if it is connected to a charger. Haven’t tried without the case/screen protector.

Spoke to Apple today and was informed that their tech team is aware of this issue but haven't yet been able to figure out what is causing it. In the meantime I have removed my tempered glass screen protector and the phone is working fine in the Apple leather case. Will look for a non-glass screen protector.

Same problem.... I took my screen protector back to TMobile and they said they had tons of people coming in to return their protectors because they thought they were the problem. I talked to Apple and they suggested I talk to the screen protector (Zagg) company........ they told me they can’t speak for the problems people are writing about, only my situation and they believed it to be the screen protector. •___•