iPhone 12 mini touchscreen issues

It’s not taking advantage of them if I requested it and explained the situation. They could have said no and denied the return. It’s not like I said the product was defective or some bs. I explained exactly what happened and they approved the exchange nonetheless. So take a seat.

Wow no where does my general statement single out specifically you, it was my personal opinion on the matter and the fact you are being defensive suggest you might feel a little guilty or wrong about it. I was simply stating how I would feel if I constantly requested a replacement for something that didn’t have anything wrong with it, if companies are happy to replace them cool but I would still feel bad. If you are okay with it than that’s you but not me. Relax and take a chill pill, last thing anyone here needs is an internet warrior with a short fuse and extra strong typing hands that wants to escalate a non existing issue. If you take general statements personally you may want to take up a hobby and vent there.

I phoned Apple support in the Netherlands and they had not even heard of this problem. Advice was to reset iphone to factory settings and reinstall your back up and see if problem still exist. For sure problem is still there but have to go trough the motions to get support

That's the same as they told me, except it was to wipe phone and reinstall software (even though they'd already done a software diagnostics and it came back clean) - but I was also then requested to set it up as a new phone and test it again, in case it was something in the backup ... suffice to say, it still had the same issue even when set up as a new device.

I seem to be having the seem problems with my 12 mini as well using a Belkin screen protector seems to work when it feels like it and finding it possible to answer phone calls as it won’t swipe open at all

Returning it isn't the best option if you actually plan on keeping it. ;-)

The Support is only able to provide you one option at a time. If the employee thinks the iPhone is broken and replacing the phone will fix that, he won't do anything about the case unless you "proof him/her wrong". I don't think that a discussion thread or an article in an online magazine will change something about "how the Apple Support works".

Mine seems to magically be working today with the screen protector and case on... anyone elses working now? Maybe apple did an over might update?

anyone have luck after going to Apple customer service?

Pretty useless phone if you can’t swipe to answer a call just because you have a screen protector on what’s annoying is they don’t accept responsibility if you scratch your screen without one on pretty poor response all round very disappointing starting to wish I hadn’t upgraded now

It’s really Frustrating!!

Even I’m having the same problem! I tried with many different cases and screen guard! Still it’s coming! Lock Screen isn’t working when screen protector and case is on iPhone 12 mini hope apple fixes it!

The flashlight and camera icons on the lockscreen require a tap and hold gesture to activate....not just a simple tap. This likely prevents someone from constantly and accidentally activating these features. I have had no lockscreen mentioned in this forum. Hope this helps.

Amazing though now Apple won’t admit there’s a problem when I was talking to them this afternoon I told them to go check out there own forums then they’d find out I wasn’t the only one with the same problem they just tried to whitewash over it

Same issue with my iPhone 12 mini. Issue is sporadic but nevertheless there. Both camera and flashlight doesn’t work and swiping is also an issue. Hopefully apple pushes an update soon if it is indeed hardware related.

Exactly the same i am facing with my 12 mini Purchased on 13/11/2020.

Hopping apple to do the best for there customers.

It's actually a very big problem to use the iphone without cover or screen protector.

And i am sure apple will find the resolution within upcoming 24 hours

after all its apple and they are very serious for every single issue.

The lack of official communication at this point is quite embarrassing for the company with the biggest market cap in the world.

I can’t be bothered anymore with these issues. I have returned the mini and purchased a regular Iphone 12. Form factor is not that bad, bigger display and above all, bigger battery. And it is completely flawless, which is what you expect when paying 900 bucks for a phone.

Same thing here. It’s not only the torch or camera button, but actually the whole screen is not properly detecting taps... for example, trying to unlock my phone by typing the passcode can take me up to a minute! Pretty annoying when you are trying to answer a call 😡