iPhone 12 mini touchscreen issues

Credit where credit is due. It’s astonishing that they have embedded so much performance in such a small device. The phone is incredible, and I understand the battery life cannot compare to a bigger phone.

Still, I can do with a regular iPhone, I got used to the size. This issue with the lock screen is buggering me and I don’t see a definitive fix in the short term. I hope I am wrong nonetheless.

Just received my 12 mini and having similar issue. Logging in with case installed phone touch screen does not always register code input when manually unlocking screen. Touch the phone itself or remove case and works perfectly. ☹️

No one is having an issue replacing the device, the issue stems that if it is ALL iPhone 12 mini’s have this problem than exchanging for a new one makes no sense or difference at all. Top this with the cost of having to put a screen protector for each exchange really adds up especially since the issue is in regards to screen protectors, cases, or both together.

I spoke with an Apple Customer Service rep and got the same response as everyone else. They claimed it is not a real issue as not a lot of people have reported it to Apple and Apple would have released a statement by now if their really is an issue. They offered to exchange my phone but in all honestly I am hesitant as I am certain I will get another bad batch of iPhone 12 mini. Additionally, if Apple would pay for the screen protector replacement I would jump at the exchange but they won’t. I am also hoping that before this week ends Apple acknowledges the issue and confirms if its a hardware or software issue so I don’t waste my money on cases and screen protector replacement (Manufacturers always charge shipping for replacement).

Please stop posting to forums and reach out to Apple Customer Service, I noticed over 180 comments here so if 180+ people overwhelmed Apple Customer Service Online, Phone, and Apple Stores with their issues directly to Apple they will acknowledge it. Don’t Stop there, Tag Apple Customer Support in Social Media Apps Twitter, Facebook, etc...

I think it's best to do both - it's good to know that others are having the same issue, however it's equally important to get in contact with Apple too. So far this thread has shown that it's not just a one-off ... if people just went direct to Apple, they probably wouldn't know others are having the same issue - given that Apple are (so far) denying it's a common problem.

Just got my iPhone 12 mini few hours ago and had to face the issue right on. They guys at the shop were installing a case with a screen protector and then I left happily with the phone. Came back right after and they changed the protector twice but with no avail. Once the screen protector was removed the phone was fine. Urgggggh

Guys do not go for a replacement, you are running in circles. This is a problem occurring in all iPhone 12 Minis. Either wait for Apple to release a statement or go for a replacement but taking in another model that is not the iPhone 12 Mini. Otherwise you waste time, money and resources.

It is advisable to report this issue also through the Apple Support app directly to Apple, so they end up acknowledging the error (I am pretty sure they will either tomorrow or the day after).

Personally I am returning mine and getting a regular iPhone 12. The battery life is not as good as I thought either.

Hi!

Is it possible the case lifts up the screen protector on the sides? I had the same issue with my iPhone XS Max, if the screen protector is a bit too big, the case will lift the sides, so you get different pressure point on the phone.

When I got the right screen protector which was a bit smaller than the original one I got, it worked perfectly.

I do have similar iphone 12 mini touchscreen problems. answering a phonecall with the slider is very difficult or does not work at all.

If apple pay ask for the code when wearing a mouthpiece I can not enter the figures and when I can, the pay button does not work. The flashlight and camera on the lockscreen does not work

The touchscreen in general is very temperamental an unreliable

I have also noticed if the device is plugged in the touchscreen works just fine with screen protector and case on. Obviously not practical but odd discovery. For now I am just not using screen protector and only case until Apple comes up with solution.

What I’ve found is that the issue happens ONLY when I have my case on. I bought the Apple MagSafe silicon case and when I put it on, I can swipe to get into the phone, but I can’t do Haptic Touch on my lock screen for the camera or flashlight, or any notifications. However, if I take the case off, everything works fine.

Grounding issue, nothing to do with the phone or the case. I see people putting tin foil and other sorts of very creative stuff but let’s be real. The phone should be flawless with screen protector and case, and it should work when laying on non conductive surfaces. During next week Apple will most likely release a statement, I am pretty sure they are fully aware of this as of now.

It would have been a great theory except that once you get pass the Lock Screen everything works perfectly. This issue would have persisted beyond the Lock Screen and into the Home Screen, Apps, etc... if the case was distorting the screen protector to make the Phone less sensitive in those areas. So far I have no issues with this beyond the Lock Screen. The customer service rep had me run test like tapping corners in the Maps App, hitting all the buttons on the Calculator App, etc...They all worked fine. Also, if you place any finger on the camera ring, the issue magically goes away. Troubleshooting this makes you think Hardware Issue because of grounding but it goes away in the Home Screen so you assume Software Issue. It is bizarre!

Agreed. After doing a lot of testing it is a grounding issue. Why it works during certain times and not others is bizarre but most relate to the circuitry and when using certain components on the board vs not makes a difference. This does not bode well since that is a serious flaw. The only way they would know is if enough people are putting their claims in through customer service and order a replacement unit. If everyone is just sitting around waiting that’s not giving Apple incentive to do something about it. EVERYONE here should be reporting it and requesting a replacement.

As Marc_1285 stated, ordering a replacement is just going in circles. People will just get another bad iPhone 12 mini, and the wait and see approach on my part, not sure about others, is that I don’t have the funds to keep ordering replacement screen protectors until I get lucky and happen upon the 1-unicorn iPhone 12 mini that doesn’t have the problem. I told my friends on social media to avoid buying, if they bought it hound apple directly, if apple refuses to acknowledge request a full refund and/or upgrade to iPhone 12. Exchanges on what could be an entire product flaw is rolling the dice unless they are happy to be without a phone case and/or screen protector.