iPhone 12 mini touchscreen issues

Definitely appears to be a conductivity situation. I'm willing to bet everyone with the case+screen protector situation is holding their phone with one hand and trying to unlock it with your thumb. If you try to hold it with both hands and unlock it, that also doesn't work. But if you hold it with one hand and then use just one finger from the other hand to touch the screen, it works everytime. Basically, the hand touching the screen can't be touching any other part of the phone at the same time while using a case+screen protector. Needless to say they need to fix this, as one-handed operation is a big selling point of this particular phone. It does make me wonder if this is a problem on all the phones, but most people with the larger phones don't try to use it with one hand due to size, but I might be totally wrong about that.

I am having the same issue and I’m glad that I’m not the only one. I really hope that this can be corrected with a software patch as opposed to device replacement. The worst is when you’re wearing a mask and it requires pin input. It’s virtually impossible. I’ve also had it occur when attempting to end a phone call. It wouldn’t register input and I had to wait for the other person to hang up.

Here’s how to bypass swiping up from the Lock Screen (a temporary fix):

Settings > Accessibility > Touch > Back Tap > Double Tap > Home.

This will allow you to bypass swiping up by tapping the back of the phone (near the apple logo) twice. It will take you to the Home Screen.

It’s not taking advantage of them if I requested it and explained the situation. They could have said no and denied the return. It’s not like I said the product was defective or some bs. I explained exactly what happened and they approved the exchange nonetheless. So take a seat.

Wow no where does my general statement single out specifically you, it was my personal opinion on the matter and the fact you are being defensive suggest you might feel a little guilty or wrong about it. I was simply stating how I would feel if I constantly requested a replacement for something that didn’t have anything wrong with it, if companies are happy to replace them cool but I would still feel bad. If you are okay with it than that’s you but not me. Relax and take a chill pill, last thing anyone here needs is an internet warrior with a short fuse and extra strong typing hands that wants to escalate a non existing issue. If you take general statements personally you may want to take up a hobby and vent there.

I'm having the exact same issue, when the device reboots and asks for Passcode with the Protective glass on. it does not accepts the touch i have to try multiple times to register the alpa or num.

i called customer care to check, as per them we have to remove the Protective glass, but that does not help as the device gets prone to Scratches.

Hoping Apple will fix this soon

I phoned Apple support in the Netherlands and they had not even heard of this problem. Advice was to reset iphone to factory settings and reinstall your back up and see if problem still exist. For sure problem is still there but have to go trough the motions to get support

Same with apple support i contacted, it didnt appear on their trending issues list... hmm! They had zero advice other than to blame the screen protector. Odd this wouldn't be effecting the normal iPhone 12 assuming the changes they made to the glass was the same on both

That's the same as they told me, except it was to wipe phone and reinstall software (even though they'd already done a software diagnostics and it came back clean) - but I was also then requested to set it up as a new phone and test it again, in case it was something in the backup ... suffice to say, it still had the same issue even when set up as a new device.

Same here,

I noticed that I can get “normal input” if I use the index finger of the other hand however. But as Rastajafarian pointed out this has something to do with using the fingertip rather than the flattened out finger.

Apple (Germany) offered me a replacement of the iPhone.

I seem to be having the seem problems with my 12 mini as well using a Belkin screen protector seems to work when it feels like it and finding it possible to answer phone calls as it won’t swipe open at all

As mentioned before, the screen works fine without screenprotector en stating this to apple support in the Netherlands the answer was, so there is nothing wrong with your phone and we can do nothing further just keep using your phone without the protector.

On the argument that a screenprotector is a requirement and should be possible came no further reaction.

Apple offers to put on Belkin Screen Protectors in their stores. (in Germany at least)

How about the argument of putting on an Apple Case and (at least Apple Certified) Belkin screen protector in store? As some of the posts point out- it doesn't even work in this particular combination using only "certified" accessories.

Apple offers to put on Belkin Screen Protectors in their stores. (in Germany at least)

How about the argument of putting on an Apple Case and (at least Apple Certified) Belkin screen protector in store? As some of the posts point out- it doesn't even work in this particular combination using only "certified" accessories.

Correct. “Don’t use a screen protector” is not an acceptable solution if they are selling them in their official stores.

The only thing we can do is keep bombarding the Apple Support Team until they deliver a statement regarding this problem. I would not advise asking for a replacement because I am pretty sure all iPhone 12 minis are facing this issue (although I might be wrong).

For the time being, I have requested a refund and I have purchased a regular iPhone 12. It’s a pity because I really like the form factor of the mini. But the battery life was not that great either.